Customer reviews from Char-Broil, LLC
Char-Broil - Combo Charcoal/Gas Grill - Black
Average customer rating
3.7
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
42
4 Stars
14
3 Stars
8
2 Stars
11
1 Star
14
65%of customers recommend this product.
(
55 out of
84)
Customer Reviews for Char-Broil - Combo Charcoal/Gas Grill - Black
Customer Rating
3
Nice grill/inferior parts
on August 8, 2018
Posted by: Big Mike50
Gender:Male
Length of ownership:6 months
The grills works great. It cooks food evenly and cleanup is easy. The only downside is some of my parts have rusted out and I had to order new parts. The bottom heat shield on the gas side crumbled in my hands along with the grease tray and the grease shields that cover the burners. The gas side temperature gauge doesn't work. I keep it covered when not in use to prevent any rusting of parts. The exterior looks great but the parts exposed to heat and grease don't last long.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, August 9, 2018
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Was a case created with us? Whenever an issue is encountered please give us a call at 1-800-241-7548 or follow this link (ow.ly/SktNu) and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
good for the first year,
on August 19, 2018
Posted by: John Mark
from Indiana
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
I got it as a fathers day present and less than two years in it has completely rusted out
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, August 20, 2018
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Has a case been created with us? Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best investigate and assist with this.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Metal is cheap and disintegrates.
on March 22, 2020
Posted by: DaisyinGA
from Georgia
Gender:Male
Length of ownership:6 months
We purchased this grill because we loved the gas/charcoal combo. The grill cooks great but it does not hold up well at all. We purchased it in summer 2016 and have always kept it covered when we are not using it. We use it on average 1-2 times a week, depending on the time of year. The entire gas side has completely disintegrated. It started rusting shortly after we got it. We have done our best to keep using it but the back and bottom are rusting through now. It will cost close to 1/2 what we paid for it to get all the replacement parts. Our last grill, which cost 1/3 what this did lasted almost 15 years. I was very disappointed in the quality of this grill.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, March 24, 2020
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Has a case been created with us? Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Posted by: Vick K
from Canada
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
Fantastic product!
Critical advice for all users of this products:
The vent screw (on the right) interferes A LOT with the charcoal riser's motion due to its length. This issue is easily fixed by mounting the screw backwards, which is a mandatory modification that I would recommend to all users.
The vent screw (on the right) interferes A LOT with the charcoal riser's motion due to its length. This issue is easily fixed by mounting the screw backwards, which is a mandatory modification that I would recommend to all users.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, October 26, 2023
Thank you for your feedback.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Not good at all
on June 18, 2017
Posted by: RMCK
Gender:Male
Length of ownership:6 months
I purchase lest then three year and it rusted out wheel support it broke. DOT NOT BUY THIS GRILL
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, November 3, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
on August 2, 2017
Posted by: There
Gender:Female
Level of expertise:Intermediate
Length of ownership:3 months
I got this for my husband for his promotion In march only 4 months later the Charcoal side is broken, I am really disappointed because I paid way to much for it to fall apart this fast.
Response from Char-Broil, LLCBy Dustin, SME, August 3, 2017
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Has a case been created with us? Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Rusting
on April 8, 2021
Posted by: iflander
from Minneapolis, MN
Gender:Male
Length of ownership:6 months
I got this for Fathers Day 2 years ago and the gas side has never seemed to get hot enough. So if you wanted to cook steaks you pretty much had to use the charcoal side. Now went to use it for the first time this spring and the burners have rusted through the hangers on the back. I am feeling like this grill was a waste of money.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, October 30, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Poor coating quality
on October 24, 2024
Posted by: Anonymous
from Saint Joseph MI
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
I just received my gas charcoal combo grill and has a lot of coating defense.
I had really high hopes, because my current Charbroil has 8 years with our any paint issues, I'm surprised about the poor quality of this one.
I had really high hopes, because my current Charbroil has 8 years with our any paint issues, I'm surprised about the poor quality of this one.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Eric W., Pit Boss Customer Care, May 6, 2025
Thank you for sharing your feedback. We’re sorry to hear about your experience with the new grill. It’s great to know your previous Char-Broil grill held up well, and we understand your disappointment with the quality of this one.
If you’d like to discuss this further or explore possible solutions, please contact the Char-Broil Customer Support Team at 1-866-239-6777.
If you’d like to discuss this further or explore possible solutions, please contact the Char-Broil Customer Support Team at 1-866-239-6777.
Written by a customer while visiting Char-Broil, LLC