Customer reviews from Char-Broil, LLC
Char-Broil - Combo Charcoal/Gas Grill - Black
Average customer rating
3.7
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
42
4 Stars
14
3 Stars
8
2 Stars
11
1 Star
14
65%of customers recommend this product.
(
55 out of
84)
Customer Reviews for Char-Broil - Combo Charcoal/Gas Grill - Black
Customer Rating
2
Good Idea/Poor Quality
on August 27, 2016
Posted by: dontbuythisgrill
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
We have owned this grill for about a year and half. We always clean and cover the grill when not in use. On the gas side, the bottom head shield is rusted through, the burner tents are showing excessive rust. On the charcoal side, the charcoal pan needs replacing. The front caster wheels broke off last summer. We use the grill 2-3 times per week. The grill cooks food very well, and it's relatively easy to clean. We really expected better quality from Char-Broil for the price of this grill. This is the second Char-Broil grill we've owned and we won't be purchasing another.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Devon P, SME, September 20, 2016
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Was a case created with us? Whenever an issue is encountered please give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
loved my grill only lasted 2 summers
on August 17, 2016
Posted by: gene47
Gender:Male
Length of ownership:6 months
I really liked this grill bottom rusted out very disappointed. I live in the south were there's no winter weather
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Devon P, SME, September 21, 2016
We're sorry to hear this. How was this grill cleaned? Was a cover used? Please give us a call at 1-800-241-7548 so that we can best assist with this and help you to get back up and grilling.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Rusted in first year.
on September 18, 2025
Posted by: Dunce
from Cape Coral Florida
Length of ownership:6 months
Disappointed. The chrome handles and the grates rusted in the first year. Wasted $$$ on buying the cover.
Also the back 6” of the gas cooking area is twice as hot as first six inches. Poor gas jet layout.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Alex, Customer Care, January 19, 2026
"We’re really sorry to hear about your experience and we understand your frustration. We’d like to hear more about what happened. Please contact us directly at 1-866-239-6777."
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Combo Grill
on March 22, 2018
Posted by: ffsqwirl21
Gender:Male
Length of ownership:6 months
Have owned for just over 2 years. I loved the idea of the grill when I bought it and it was great the first season. The second season it rusted so fast on the gas side and now is rusted completely through the back of the firebox, bottom pan, burner tubes, all tents and grates. It has always been covered at night and during inclement weather and has been cleaned religiously. The charcoal side moving parts no longer operate correctly and the charcoal pan has warped. For the price it should definitely last more than 2-3 years. Time for a new grill!
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, March 26, 2018
We're very sorry to hear this. We value you as a Char-Broil customer and want you to help you to get back up and grilling. Has a case been created with us? Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Handles All My Grilling Needs
on August 20, 2018
Posted by: DaveThe Griller
Gender:Male
Length of ownership:1 year or longer
I bought this grille for the 2nd time on line. The first one lasted 6 years. It is perfect1/2 gas and 1/2 charcoal. Seems like Charbroil is the only one that has it. I’ve always used Charbroil- best value.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, December 22, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Help me "Bust the Rust"
on August 5, 2016
Posted by: Jivetime
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
Love the concept..love the grill. I do Voice Over work and I was going to give you guys some free advertisement on YouTube..but it would really help if my grill was heating properly without Holes in the bottom from the rust...FIX THIS...the grill looks great...keep it great.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 21, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Like being able to use gas or charcoal to cook wit
on August 20, 2018
Posted by: Bigdaddy 69
Gender:Male
Level of expertise:Intermediate
Length of ownership:3 months
Great for party's. Love it
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, December 26, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
3
Love the grill, but 2 yrs & it's all rusted out
on June 27, 2018
Posted by: DH12345678
Gender:Female
Level of expertise:Intermediate
Length of ownership:6 months
This was a gift for father's day June 2016. The bottom, heat shields and grates have all rusted out. This wasn't a cheap grill, so I expected this to last many more years. It's cleaned after every use and the cover is used after every cleaning. My husband wants the additional smoker, but at this point we probably need a new grill.
This is a very easy to use, easy to control the temperature, and all around great grill. We've had quite a few over the years and decided to get a grill that we thought would last, so this is really disappointing.
This is a very easy to use, easy to control the temperature, and all around great grill. We've had quite a few over the years and decided to get a grill that we thought would last, so this is really disappointing.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, July 3, 2018
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Has a case been created with us? Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC