Customer reviews from blackanddeckerappliances.com
Black & Decker - Griddle
Average customer rating
4.4
(75 Reviews)
Rating breakdown 75 reviews
5 Stars
49
4 Stars
14
3 Stars
7
2 Stars
2
1 Star
3
90%of customers recommend this product.
(
47 out of
52)
Customer Reviews for Black & Decker - Griddle
Customer Rating
3
Great griddle. Bad drip tray
on August 4, 2018
Posted by: MJM57
from Maple Grove, MN, USA
Gender:Male
The griddle works fine. The drip tray exploded the first time it hit the floor.
You can send me a new drip tray BLACK AND DECKER! !
You can send me a new drip tray BLACK AND DECKER! !
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 7, 2018
Thank you for offering your feedback regarding your Black+Decker GD2011B. I’m delighted to hear that your griddle has been serving you well, but I’m sorry to learn that your drip tray needs to be replaced. I'm happy to advise that the drip tray for your griddle is available typically available as a replaceable part. While a dropped part is not covered by the two year warranty, I’d be happy to assist you with replacing your drip tray. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Griddle works great... drip tray is awful
on August 21, 2018
Posted by: KateH
I’ve had a similar issue as others. This griddle is great, but when you can find a drip tray 1) it costs as much to replace the part as the griddle, and 2) it’s almost impossible to find a replacement part that fits.
Response from blackanddeckerappliances.comBy Jim, Customer Service, August 21, 2018
Thank you for offering your feedback regarding your Black + Decker GD2011B. I’m sorry to hear about the trouble you’ve experienced with your griddle. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your griddle has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
I love it.
on August 25, 2018
Posted by: Janell
from Utah
Gender:Female
I love my 20x11 inch griddle. We use it at our family cabin all the time. It helps feed the crowd. But the drip tray fell on the floor and broke. How can I get another one?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 28, 2018
Thank you for sharing your feedback regarding your Black+Decker GD2011B. I'm glad that your griddle has been serving you so well, but I'm sorry to hear that your drip tray needs to be replaced. The drip tray for our griddles are typically available as replaceable parts, and I'd be happy to assist you with replacing your drip tray. Please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
badly manufactured drip tray
on September 9, 2018
Posted by: tuney
from Georgia
Gender:Male
The griddle works great and we have always had long lasting experiences with Black and Decker products However this model griddle has a very fragile drip tray. It broke on the first use of our new griddle. Replacement part is way too expensive and believe me I know since I have owned a plastic molding business for 30 years.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, September 12, 2018
Thank you for offering your feedback regarding your Black + Decker GD2011B. I’m sorry to hear about the trouble you’ve experienced with your griddle. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your griddle has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Works great.....bad drip tray
on November 18, 2018
Posted by: RevHed
from Tucson, AZ
Gender:Male
I'm joining the chorus of those who have a broken drip tray. This morning after a half dozen uses, I was pulling the griddle out of the box and the drip tray fell on the floor and broke into three pieces. I considered gluing it but after reading the other reviews I'm afraid it will leak and create more of a mess. Purchasing a new drip tray is expensive in relationship to the overall cost of the griddle. I would recommend this product with reservation.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Jim, Customer Service, November 21, 2018
Thank you for offering your feedback regarding your Black + Decker GD2011B. I’m sorry to hear about the trouble you’ve experienced with your griddle. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your griddle has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great griddle... fragile drip tray
on December 28, 2018
Posted by: Zeke23
from Bloomington, IL
Gender:Male
I received this griddle for Christmas and have used it several times already. Only complaint is like many others the drip tray dropped to the tile floor from about 3 feet and it broke into two pieces. Would recommend the grill but with a warning about the drip tray.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 3, 2019
Thank you for offering your feedback regarding your Black+Decker GD2011B. I'm delighted to hear that your griddle is performing well, but I'm sorry to hear that you drip tray needs to be replaced. I'd be happy to assist you with replacing your drip tray. Please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great griddle, bad drip tray
on January 6, 2019
Posted by: Nanoo
from Lufkin, TX
Gender:Female
I have been using my griddle for my "world famous" hamburgers, but I join with the other owners that dropped the drip tray and it's unusable now. How can I replace it?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 10, 2019
Thank you for offering your feedback regarding your Black+Decker GD2011B. I’m thrilled to hear that your griddle has served you so well, but I'm sorry to hear about the trouble you’ve experienced with your drip tray. The drip tray is typically available as a replaceable part, and I'd be happy to assist you with replacing your tray. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great Griddle
on January 20, 2019
Posted by: ycdwyw
It is a great product. However, due to moving, I lost the temperature probe and am in need of a replacement probe. Is there anyway I can get a replacement temperature probe?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 24, 2019
Thank you for sharing your feedback regarding your Black+Decker GD2011B. I’m thrilled to hear that your griddle has performed so well, but I’m sorry to learn that your temperature probe needs to be replaced. The probes are typically available as replaceable parts, and I’d be happy to assist you with replacing your missing probe. Please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com