Customer reviews from blackanddeckerappliances.com
Black & Decker - Griddle
Average customer rating
4.4
(75 Reviews)
Rating breakdown 75 reviews
5 Stars
49
4 Stars
14
3 Stars
7
2 Stars
2
1 Star
3
90%of customers recommend this product.
(
47 out of
52)
Customer Reviews for Black & Decker - Griddle
Customer Rating
5
puzzled
on April 6, 2019
Posted by: belscanon
from Bridgewater, NJ
Gender:Female
The box the griddle comes in and also advertising say this griddle has fully immersible base without probe, yet, the enclosed instruction booklet instructs not to immerse base. Conflicting!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 8, 2019
Thank you for offering your feedback regarding your Black+Decker GD2011B. I'm sorry to hear about your frustration with the instructions, but I'm happy to advise that your griddle can safely be submerged for cleaning, as long as the temperature probe has been removed. I'm confident that your griddle will provide exceptional performance, but if you ever need assistance with it, I'd be happy to help. Please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great for Large Needs
on February 24, 2019
Posted by: Artguy
from Ellicott City, MD
Gender:Male
My family loves this griddle. However, I couldn't give it 5 stars, as we've had the same issue as others have. The drip tray kept falling out. Luckily, the first two times we caught it. Yet, the third time was the charm as it fell and broke after it hit the floor.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 27, 2019
Thank you for offering your feedback regarding your Black+Decker GD2011B. I'm glad that your griddle is serving your family so well, but I'm sorry to hear that your drip tray needs to be replaced. The drip tray is typically available as a replaceable part, and I'd be happy to assist you with replacing your tray. Please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
LOVE THE GRIDDLE!!
on February 18, 2019
Posted by: cdmoose
Gender:Female
[This review was collected as part of a promotion.] I have this griddle and it works great but the drip tray broke and now it leaks and makes a huge mess.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Jim, Customer Service, February 19, 2019
Thank you for offering your feedback regarding your Black + Decker GD2011B. I’m sorry to hear about the trouble you’ve experienced with your griddle. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your griddle has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great Griddle, Not So Great Drip Tray
on June 8, 2019
Posted by: JCCUERVO
from Lutz, FL
Gender:Female
[This review was collected as part of a promotion.] I love this griddle! Cooks evenly and is easy to clean. My only complaint is the drip tray. As the other reviews have stated, it comes out easily. Mine has already cracked. I would like to purchase another one. How can I replace it? The model is the same as the others, GD2011B. Thank you!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 11, 2019
Thank you for offering your feedback regarding your Black+Decker GD2011B. I’m delighted to hear that you love your griddle, but I'm sorry about the trouble you’ve experienced with your drip tray. The drip tray is typically available as a replaceable part, and I'd be happy to assist you with replacing your drip tray. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Not as big and uneven heating burns food
on January 18, 2015
Posted by: Pancakemurder
from Jacksonville, Florida
Gender:Female
I've used a Black & Decker griddle for 12 years without any problems. I dropped it recently and had to purchase a new one. The newer family sized electric griddle is a littler smaller but that's not the big issue. It BURNS everything. The only time it doesn't burn things is when I heat it up and turn it off. The heating element burns a line into everything I'm cooking on it. I have wasted 3 batches of pancakes because of this. I am highly disappointed in this product. Not up to Black & Decker standards.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Does not heat up
on January 7, 2015
Posted by: Griddle
from Houston, TX, USA
Gender:Female
After researching several griddles, wanted one that would heat up to have pancakes cook immediately instead of being on it for several minutes. This griddle did not do that. Therefore very disappointing and still looking for one that will heat up and have even heat distribution to cook pancakes fast like my old West Bend that was discontinued. It was great!
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Always available, always easy
on September 1, 2014
Posted by: MamaVi4
from Georgia, USA
Gender:Female
Its easy to use, easy to clean and easy to store. I can cook a lot at once so no kids waiting for their turn and second helpings are ready before they have the chance to say "more please". Its also light weight but very sturdy. I am happy with this product. It was a good purchase. Thank you ;)
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Poor quality
on January 22, 2018
Posted by: AndrewM40408
from Columbus, OH, United States
Gender:Male
We received this product as a wedding gift. After using it a few times it would not heat up. The plug looked like something inside wasn't connecting. A poor product.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 24, 2018
Thank you for offering your feedback regarding your Black+Decker GD2011B. I’m sorry to hear that your griddle has stopped getting power after only a few uses. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com