Customer reviews from blackanddecker.com
Single-Serve Coffeemaker - Black
Average customer rating
3.1
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
4
4 Stars
1
3 Stars
5
2 Stars
2
1 Star
3
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Single-Serve Coffeemaker - Black
Customer Rating
3
Disappointing
on September 24, 2022
Posted by: JMFMAMS
from Texas
The description says it can be used with pods. Manufacturers of coffee capsules (coffee in a small plastic cup with a foil lid) call them pods. This coffee maker uses soft pods, which are like tea bags. That is not explained nor pictured in the description. I bought something that I cannot use in the way I intended.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Maria, Customer Service, September 28, 2022
Hello.
We appreciate your feedback on the coffee maker and are sorry to hear about the issue. Your feedback will help us to better our current and future products. Please contact Customer Support at WECARE@sbdinc.com if you have any additional questions or concerns that we may assist you with.
Thank you, Maria BLACK+DECKER Social Rep.
We appreciate your feedback on the coffee maker and are sorry to hear about the issue. Your feedback will help us to better our current and future products. Please contact Customer Support at WECARE@sbdinc.com if you have any additional questions or concerns that we may assist you with.
Thank you, Maria BLACK+DECKER Social Rep.
Written by a customer while visiting blackanddecker.com
Customer Rating
3
B&D Single Serve leaves a bitter taste in mouth
on September 3, 2023
Posted by: Wellbell
from Quebec, Canada
Even after cleaning twice with vinegar and twice with clear water the plastic smell is still there. The mug temperature on the OUTSIDE was 45c so be careful when you pick it up. After the first try I discovered I needed twice the amount of coffee grounds to get the same taste as a plain pour over. Also, the acrid, plastic taste is still very noticeable in the coffee. I hope this will stop.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Roxy, Roxy, September 5, 2023
Hello Wellbell and thank you for taking the time to provide your feedback. I am sorry that you had a negative experience with CM18. I would like to assist you with getting in contact with our Customer Service Team that manages this product. We will be reaching out to you at the email address you have provided.
Written by a customer while visiting blackanddecker.com
Customer Rating
3
Filter needs work
on November 6, 2023
Posted by: LaSha2023
from Texas
I bought this product thinking it would save time in the morning. I also have another Black and Decker product that I am happy with. However, this coffee maker takes the same amount of time as my drip pour. I think I paid too much for something that does the same thing. Actually, my drip pour is probably better because the regular filter doesn’t allow coffee grounds to pass through and this reusable filter does. The mesh is not very strong and will probably tear after some washings. Two good things are the cup which keeps the coffee warm and the temperature control is not bad.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Thanks, Deeris BLACK+DECKER, November 6, 2023
Hello, your feedback is valuable as we consider every piece of feedback we come across. We have documented your comments and sent them to our product team for review and future consideration. It is feedback like yours that allows us to make improvements.
Written by a customer while visiting blackanddecker.com
Customer Rating
2
Starts good but quickly isn't worth the money
on March 21, 2024
Posted by: greenfsf
keeps not using all the water and only fills half the cup. Started after a year or so and happens on a off for a couple months at a time. seriously annoying.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Mitzy, March 27, 2024
Hello. We appreciate your feedback on the CM618. We are sorry to hear that you are having problems with your tool. Your satisfaction is our top priority. We have reached out to you via email at the address you have provided to assist you further with this matter.
Thanks, Mitzy BLACK+DECKER
Thanks, Mitzy BLACK+DECKER
Written by a customer while visiting blackanddecker.com
Customer Rating
5
Quick and easy...
on April 19, 2024
Posted by: Charlie98
Convenient & easy to use. Starts quickly and very reliable.
Written by a customer while visiting blackanddecker.com
Customer Rating
3
Didn't last long.
on October 1, 2024
Posted by: nelliebj
from West coast, Canada
Had mine for about 2-1/2 years. All of a sudden, it's just overflowing every time I use it. Doesn't matter how much or how little coffee I put in the filter, it overflows and makes a mess. Yes, I have cleaned it and cleaned it and descaled it. Cleaned the basket and the filter till they shone. But it still does it. If I use a paper filter, it's a little better, Thought I would get more time out of it than this. It's a great little machine. But something is wrong.
I would recommend this to a friend!
Response from blackanddecker.comBy CS, October 2, 2024
Hello. Thank you for taking the time to provide your feedback. I'm sorry you weren't pleased with the CM618. Your feedback is valuable as we take into consideration every piece of feedback that we come across. I will pass this along to our team for review. It is feedback like yours that allows us to make improvements.
Thanks, Mitzy, BLACK+DECKER
Thanks, Mitzy, BLACK+DECKER
Written by a customer while visiting blackanddecker.com
Customer Rating
2
Not Even Close to the old Brew N'Go
on October 17, 2025
Posted by: A Coffee Lover
from Venice, Florida
For probably the past 20 yrs. I've used the B & D Brew N'Go coffee maker and obviously LOVED it. Fearing that the one I'm using was about to give up, I ordered this single serve maker expecting the same great cup of coffee. Boy, was I ever disappointed. The water runs through it so quickly that you basically end up drinking hot water with a whiff of coffee and everything I've tried to 'slow it down' has been to no avail. Can't return it and won't use and can't find the old Brew N'Go anywhere....why did they have to mess with a good thing!
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Stanley Black And Decker, Stanley Black And Decker, October 17, 2025
Hello, thank you for taking the time to provide your feedback. I am sorry that you had a negative experience with the CM618. I would like to assist you with getting in contact with our division that manages this product. We will be reaching out to you via the email provided.
Written by a customer while visiting blackanddecker.com