Customer reviews from otterbox.com
OtterBox - Utility Series Latch II 10 inch Case with Accessory Kit - Black
Average customer rating
4.3
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
51
4 Stars
20
3 Stars
5
2 Stars
4
1 Star
3
88%of customers recommend this product.
(
73 out of
83)
Customer Reviews for OtterBox - Utility Series Latch II 10 inch Case with Accessory Kit - Black
Posted by: Scott
Verified Purchase:Yes
The straps that go around the iPad appear to be material in the photo, but in reality are a thin cheap plastic that did not last a week. Don't waste your money on this product
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
5
This Item Is Awesome :)
on April 27, 2016
Posted by: Jeeps N Cigars
I brought this item two years ago I must say I love it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Furter
from Sheridan are
Gender:Male
Verified Purchase:Yes
This a great system, with several ways to use and hold my iPad , BUT the rubber bands that lock the iPad in corners are very thin , my first one broke !with little usage!
Pros: High quality
Cons: rubber bands
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Otter Box Latch II with Accessory Kit
on April 17, 2015
Posted by: AnnInTheNorthwest
On my suggestion, the school district bought this case with the extra Accessory Kit for my teenage autistic son. I was hoping this would make his iPad more portable. His school iPad already has a black, heavy duty case with a screen protector.
This case did not work for several reasons:
(1) The stretchy corner strap keeps getting over the camera lens.
(2) The extra cost carrying strap is too thin and digs into his shoulder.
(3) One clip busted on the carrying strap within a couple months. His school aide tied the strap to the case loop.
(4) He doesn’t use the hand hold in the back of the case. I’m guessing it’s the same reason I have a shoulder purse; I don’t like carrying the purse all the time.
(5) His existing case has a triangular plastic piece that can be used as a stand. However, with the hand hold in the back of the case, you cannot get to the stand.
(6) We never used the extra cost wide “strap” and the clip. The extra wide strap is too short to be used as a shoulder strap.
(7) I bought an extra stand that was extra wide for both the black case and the Otter Box so he can see the iPad vertically in “regular” portrait mode.
This case did not work for several reasons:
(1) The stretchy corner strap keeps getting over the camera lens.
(2) The extra cost carrying strap is too thin and digs into his shoulder.
(3) One clip busted on the carrying strap within a couple months. His school aide tied the strap to the case loop.
(4) He doesn’t use the hand hold in the back of the case. I’m guessing it’s the same reason I have a shoulder purse; I don’t like carrying the purse all the time.
(5) His existing case has a triangular plastic piece that can be used as a stand. However, with the hand hold in the back of the case, you cannot get to the stand.
(6) We never used the extra cost wide “strap” and the clip. The extra wide strap is too short to be used as a shoulder strap.
(7) I bought an extra stand that was extra wide for both the black case and the Otter Box so he can see the iPad vertically in “regular” portrait mode.
Cons: design flaws
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 29, 2015
Hi AnnInTheNorthwest,
We’re sorry to hear of your disappointment with the OtterBox Latch II. Although, it won’t resolve some of the issues your son is having with the intentional design of the strap, we can definitely set up a warranty claim for you in regards to the broken clip. Please don’t hesitate to reach out to us at 1-855-688-7269, and we’ll do our best to help!
Best,
OtterBox Customer Service Team
We’re sorry to hear of your disappointment with the OtterBox Latch II. Although, it won’t resolve some of the issues your son is having with the intentional design of the strap, we can definitely set up a warranty claim for you in regards to the broken clip. Please don’t hesitate to reach out to us at 1-855-688-7269, and we’ll do our best to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Kpezz343
Verified Purchase:Yes
I purchased this to carry my IPad Pro 10”. Works great with just 1 minor flaw. It would be nice if it had a place to put the Apple Pencil. Other than that provides good support and access to the IPad
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Butch
Verified Purchase:Yes
The Outter Utility Series Latch II 10 Inch doesn't fit my IPad Mini the way it should. I was climbing down a ladder today from 30' up and I heard something hit the ground. It was my IPad Mini. It slipped out of the Outter Latch. Ever since I got the Outter Latch a few days ago I've noticed it doesn't fit well. I'm constanly having to adjust it so the ears are over the corners of the IPad. The last Outter Latch I had fit properly but the rubber ears were too thin and kept breaking hince made me have to buy another.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 17, 2017
Dear Butch,
We so apologize about any confusion regarding the Utility Series Latch 10". Unfortunately, this size of latch is actually not designed to fit the iPad Mini, but rather bigger devices. We do make a smaller version of the latch, called the Utility Series Latch 7-8", which should fit your iPad Mini much better! Please feel free to check it out via the link below, and call our helpful Otters at 1-855-688-7269 with any further questions!
https://www.otterbox.com/en-us/utility-series/latch-ii-7-8-inch/apl8-latch-7.html#q=utility%2Blatch&start=3
Cheers,
OtterBox Customer Service Team
We so apologize about any confusion regarding the Utility Series Latch 10". Unfortunately, this size of latch is actually not designed to fit the iPad Mini, but rather bigger devices. We do make a smaller version of the latch, called the Utility Series Latch 7-8", which should fit your iPad Mini much better! Please feel free to check it out via the link below, and call our helpful Otters at 1-855-688-7269 with any further questions!
https://www.otterbox.com/en-us/utility-series/latch-ii-7-8-inch/apl8-latch-7.html#q=utility%2Blatch&start=3
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: WJS1649
from Colorado
Gender:Male
Verified Purchase:Yes
This utility carrier works well for use when taking notes and pictures in the field. However, parts of the case and the handle on the back sometimes extend up far enough to obscure part of the camera when taking a picture. This is usually not evident until after the picture has been taken and downloaded. It would be good if the straps were shorter and possibly less flexible at the bottom than at the top so that the handle stays lower on the back of the tablet.
Pros: High quality, Durable
Cons: obstructs camera
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Honeybabe
Verified Purchase:Yes
It does everything I want it to. It's handy to carry or to hold. It's secure and its handle for hands free use.
Pros: High quality, Durable
I would recommend this to a friend!
Written by a customer while visiting otterbox.com