Customer reviews from otterbox.com
OtterBox - Utility Series Latch II 10 inch Case with Accessory Kit - Black
Average customer rating
4.3
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
51
4 Stars
20
3 Stars
5
2 Stars
4
1 Star
3
88%of customers recommend this product.
(
73 out of
83)
Customer Reviews for OtterBox - Utility Series Latch II 10 inch Case with Accessory Kit - Black
Posted by: Epcenergy
Verified Purchase:Yes
Bought defender case and latch add on as I use for work as an Epc assessor worth it weight in gold and know my ipad pro is protected
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Melissa
Verified Purchase:Yes
Bought this about a month ago. Love the product. Makes it super easy to hold onto the IPAD while out in the field or doing inventory in the warehouse.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Njcg55
Verified Purchase:Yes
It is what it is at this point I bought it. Wish I didn’t and will be looking for another option.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 4, 2018
Hey there Njcg55,
We're sorry to hear that this iPad accessory wasn't exactly what you were looking for. What exactly about the Utility Latch didn't meet expectations? We would love to grab more details to see if we can help at all! Please feel welcome to call our playful Otters at 1-855-688-7269, and they'll dive right in!
Sincerely,
OtterBox Customer Service Team
We're sorry to hear that this iPad accessory wasn't exactly what you were looking for. What exactly about the Utility Latch didn't meet expectations? We would love to grab more details to see if we can help at all! Please feel welcome to call our playful Otters at 1-855-688-7269, and they'll dive right in!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Rose
Verified Purchase:Yes
I've only been using it everyday for a couple of weeks now and it has met my expectations. I am still skeptical about the rubber loops for the corners and hope they won't break. Overall, I'm happy with this purchase.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Otter user
Verified Purchase:Yes
I purchased the Latch for my Samsung Tab S4. Straps keep it secure, however the one strap covers the "on" button. This causes the tablet go into screen saver mode. Additionally, the rotating handle needs to be mounted at a different angle. Very awkward to hold with left hand in portrait mode. I hope that when the Defender case comes out for this tablet it will help with the button problem. Otherwise the Latch is useless for me.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 1, 2018
Hey there Otter user,
We apologize that this Utility Series Latch seems to be struggling with a couple of practicality problems! Our friendly Otters will be more than happy to take this feedback and pass it along to our product design team for future reference. In the meantime, if you run into any other questions, please don't hesitate to reach out to us at 1-855-688-7269, and we'll always do what we can to help out!
Sincerely,
OtterBox Customer Service Team
We apologize that this Utility Series Latch seems to be struggling with a couple of practicality problems! Our friendly Otters will be more than happy to take this feedback and pass it along to our product design team for future reference. In the meantime, if you run into any other questions, please don't hesitate to reach out to us at 1-855-688-7269, and we'll always do what we can to help out!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Julie
Verified Purchase:Yes
I have an old iPad2, so I bought this being a little unsure if it'd fit and work right, but it's awesome. Really comfortable to hold in my hand with the handle on the back, and I love that the strap case doubles as a way to prop up the iPad. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Steve
Verified Purchase:Yes
If your tired of having to set down your iPad and pick it up a million times, then this is the answer.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: JoanE
Verified Purchase:Yes
I spent much time researching for a product to assist in carrying my IPad. I understand the comments about the rubber breaking after assembling my carrier. Thus far Find this exactly what I was looking for. I own the Otterbox/Defender for my other IPad and Iphone. Love and trust the product and it’s name.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com