Customer reviews from roku.com
Roku - XD Wireless Digital Media Player
Average customer rating
4.2
(3,172 Reviews)
Rating breakdown 3,172 reviews
5 Stars
1,490
4 Stars
1,252
3 Stars
181
2 Stars
105
1 Star
144
91%of customers recommend this product.
(
2,859 out of
3,147)
Customer Reviews for Roku - XD Wireless Digital Media Player
Customer Rating
1
poor Product AND CUST LACK OF SERVICE
on January 3, 2011
Posted by: rokkyofnh
from NEW HAMPSHIRE
i JUST SPENT ONE AND ONE HOURS WITH WHAT ROKU CALLS CUSTOMER SUPPORT. AFTER TELLING THEM ALL THE TROUBLESHOOTING STEPS THAT I HAD PERFORMED; TESTING THE HDMI CABLE WITH ONE I KNEW WAS GOOD, RESETTING THE DEVICE POWERING DOWN THE DEVICE,FIRST ON CHAT THEN ON THE TELEPHONE THESE NONE ENGLISH PEAKING SUPPORT PEOPLE MADE ME GO THROUGH EVERYTHING I HAD ALREADY DONE TO TELL ME THE HDMI PORT ON THE BOX WAS FAULTY, duh! THEN I HAVE TO SEND THE BOX BACK [...] AND A PACKAGE TO SHIP IN AND THEY WILL SEND ME A REPLACEMENT... NO DOUBT A REBUILT PIECE OF [*]...NO WAY TO CONTACT THE COMPANY DIRECTLY POOR CUSTOMER SERVICE. POOR DEVICE FOR STREAMING NETFLIX. BUY SOMETHING ELSE!
Pros: Small Size
Cons: Want more video choices, Inconsistent performance, Need fast internet service, Poor Customer Service
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Would not Work
on January 3, 2011
Posted by: Tmaniac
from Central Florida
I couldn't hook up my roku at all to my home network. I managed to once and the connection kept dropping so it was un-usable. I emailed tech support and they just refereed me cryptically to call a number about wanting a return. I have yet to call the number, as I am moving soon and hope the roku will identify better with the new router. If not, I will be giving that number a call.
Cons: Inconsistent performance, Difficult to set up, Cryptic tech support, Wouldnt connect to LAN
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Save your money & dont expect support
on January 9, 2011
Posted by: Wrks2ski
from Detroit, MI
Worked great for 3 months. I loved the little box. Stopped streaming, locked up, dropped movies. I have great internet speed. Roku customer help is no help and sends me off with their latest "guess". Also, help hours are not convenient which actually is a good thing because it limits the frustrating conversations which basically go in a big circle. Before you purchase, go to the forum and read the posts. I wish I would have done so and saved the [$]to put towards Apple TV.
Pros: Works great for 3 months
Cons: Doesnt work
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Erratic Performance
on January 10, 2011
Posted by: AT
from Taos, NM
Verified Purchase:No
Used it for a 2nd TV. This unit is very inconsistent with the internet connection. The first unit (original design) I bought a year ago, seem to work fine, and is in the same network. This unit have not been able to remain connected to the internet more than a day, many times it dropped out after a few hours regardless of the connection use, wireless or Ethernet, and the only fix has been to rebooting the DSL modem, a solution supplied by the Roku service person. I am so frustrated with it that I just turned it off, and will have to decide what to do with it.
Pros: Built in Wi-Fi, Compact, Easy to use, Easy to set up
Cons: Inconsistent performance
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Should have a disclaimer
on January 10, 2011
Posted by: Extremely unsatisfied
from Montreal
Verified Purchase:No
I purchased this product to stream Canadian Netflix from my tv. Netflix has been available in Canada for a few months now. You can stream it from multiple devices, including Wii, PS3, and Xbox360. I find it incredibly hard to believe that a Roku (which is designed to stream Netflix) could be behind the times on this issue. It is ridiculous that this product has NO disclaimer on the box saying that it is unavailable for playback in Canada.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Don't plan on getting any 1080p on this!
on January 11, 2011
Posted by: Jim ES
from Southside Virginia
Upgraded from an older Roku so I could get 1080 and found that although the Roku and TV are setup and capable there isn't any 1080 content that i could find on Netflix or Hulu Plus. So I upgraded for nothing.
Cons: No 1080p shows
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
NOT easy to install!!!!!
on January 14, 2011
Posted by: PJ
from St Louis MO
Verified Purchase:No
IMPOSSIBLE to install! haven't been able to use as we even had a Techy come over to try & install & still unable to get working! SUCKS!!!
Cons: Difficult to set up
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
I could not use the HDMI cable at all
on January 15, 2011
Posted by: Neil
from Yorktown, VA
Verified Purchase:No
I sent back the HD player and purchased the XD player hoping to get Netflix HD when availabl. Also purchased the HDMI cable for better quality. That cable could not pull in a consistant signal and Ruco did not make a fix. It is very frustrating,
Cons: Difficult to use, HDMI cable would not work, Inconsistent performance
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com