Customer reviews from roku.com
Roku - XD Wireless Digital Media Player
Average customer rating
4.2
(3,172 Reviews)
Rating breakdown 3,172 reviews
5 Stars
1,490
4 Stars
1,252
3 Stars
181
2 Stars
105
1 Star
144
91%of customers recommend this product.
(
2,859 out of
3,147)
Customer Reviews for Roku - XD Wireless Digital Media Player
Customer Rating
1
Bad luck with Roku XS
on December 25, 2010
Posted by: simmering123
from St. Paul, MN
I have a Roku XR which is an older model. The XR is outstanding and performs flawlessly. Based on my positive experience I ordered the new XD. I returned the first one for a replacement; when that didn't work I returned both and received a refund. The issue is that neither unit would successfully connect to my network and the internet. So they were essentially bricks - useless and non-functional. Furthermore, neither unit recognized my wireless N network. I should note that I have a new Linksys E-3000 router and 6 computers and a Roku XR that all connect flawlessly.
Pros: High quality picture
Cons: Inconsistent performance
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
" Lot's of troubles, BIG disappointment"
on December 25, 2010
Posted by: NeverAgain
from Los Angeles
Verified Purchase:No
Two days, three tech support representatives, was unable to get ROKU XD to connect reliably. Had other problems with ROKU XS. Overall experience with ROKU items... disappointing experience. Corporate will not answer telephone, a disservice to the many of us unfortunates that trusted this company.
Pros: Smaller Unit, Built in Wi-Fi, Compact
Cons: Difficult to set up, Support unable to help, Need fast internet service, Inconsistent performance
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
No Closed Captions!
on December 26, 2010
Posted by: Allan
from Boca Raton, Fl
I bought the Roku because of Netflix hyping streaming movies to your TV. There are even ads showing senior citizens watching the movies. Well, they don't say that they offer hardly any programs with closed captions. Like over 30 million other Americans I am hard of hearing. Lack of captions,makes the Roku practically useless, except for foreign movies and silent films. What's more, I'm brushed off by customer service who give me nothing but the run around and, in fact, appear ignorant of their own capabilities.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Useless in Canada wont play Netflix
on December 26, 2010
Posted by: W Eagle
from Toronto, Canada
Allow the product to play CANADIAN NETFLIX ACCOUNTS -currently it won't recognize a Canadian Netflix account.
Pros: Compact, Built in Wi-Fi
Cons: Want more video choices
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Good device, unreliable, bad service
on December 28, 2010
Posted by: Blinky
from Montpelier, Vermont
Verified Purchase:No
Look, this thing is a great product. But they have some bugs, and when they fail you will have a nightmare of a time getting a return authorization. SAVE YOUR RECEIPT!
Pros: High quality picture, Built in Wi-Fi, Easy to use
Cons: Terrible Customer Service
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
No Channels
on December 29, 2010
Posted by: Roku returner
from Melbourne FL
Verified Purchase:No
The channel selection is only about 20% of what they haev on the interent. Just use your laptop and hook it to your TV it's free and you get WAY MORE channels.
Pros: High quality picture, Easy to set up, Easy to use
Cons: Want more video choices, FEW channels, Oldies only, Not Same as Internet Roku
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Roku xd
on December 30, 2010
Posted by: savvy madam
from Antlers,OK
Verified Purchase:No
Stutters, stammers, quits, too expensive for the service it provides
Pros: Compact, Built in Wi-Fi, Great value
Cons: Want more video choices, Difficult to set up, Inconsistent performance, Difficult to use
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
did not work with older home theater
on January 2, 2011
Posted by: disappointed user
from Colorado
if you have components you will need the XDS and composite cable
Cons: Difficult to set up
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com