Customer reviews from roku.com
Roku - XD Wireless Digital Media Player
Average customer rating
4.2
(3,172 Reviews)
Rating breakdown 3,172 reviews
5 Stars
1,490
4 Stars
1,252
3 Stars
181
2 Stars
105
1 Star
144
91%of customers recommend this product.
(
2,859 out of
3,147)
Customer Reviews for Roku - XD Wireless Digital Media Player
Customer Rating
1
They will no print it
on November 25, 2010
Posted by: Hopeful John
from Austin, Tx
After 6 days of trying I was unable to set Roku up to work successfully. Customer service was zero help. They dont speak understandable English, you get a different one each time and a different case number each time. I have returned the unit and I am still getting new case numbers. [...] Do not buy this product unless you want to hard wire, or you are a bona fide nerd
Cons: Difficult to set up
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
2050XD is a piece of junk
on November 13, 2010
Posted by: Disgruntled user
from Marlborough, CT
Verified Purchase:No
On hooking it up, 2 separate units, they would not talk to the TV, making it impossible to proceed.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Hard to Set UP
on November 30, 2010
Posted by: randy
from Flat Rock, NC
Even with tech help, still not able to get up and operating.
Pros: Compact, Built in Wi-Fi
Cons: Takes computer savvy, Difficult to set up, Tech help not helpful, Not able to get working, Hard to set up
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Fantastic Customer Service
on March 14, 2011
Posted by: itsizzi
from southwest usa
I recently had a problem with my player and the customer service that I got was amazing. From live online troubleshooting to replacement, it was exemplary. To provide such support, well after a sale is refreshing and welcome. I would recommend this product simply for that alone!
Pros: High quality picture, Easy to set up, Video selection, Easy to use, Built in Wi-Fi, Reliability, Compact, Great value
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
It's amazing!
on March 16, 2011
Posted by: NYC Refugee
from Boston, MA
Verified Purchase:No
I'd just about given up on watching TV given the inane network shows that are currently running. With Roku I can watch desireable TV series, wonderful documentaries and movies that suit my eclectic taste - from recent releases to foreign and indie movies. While Netflix mail-in service works well it is limited to a few options at a time. Roku gives me a wide variety of selections instantly. I was impressed by how easy it was to install - 5 minutes later it was up and running perfectly. Great manual, wonderful product! Have already recommended it to many friends who don't have Netflix enabled TV's.
Pros: Easy to set up, Compact, Great value, Reliability, Easy to use
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
small package, BIG results
on May 4, 2011
Posted by: Satisfied Entertainment Enthusiast
from Atlantic City, NJ
I'm hooked on Netflix, which I had connected to my Xbox 360, I have to say this device trumps the 360, no need to login everytime and connect to the internet, it is constantly on, like a regular channel on TV. Small size makes it easy to travel with.
Pros: Compact, Reliability, Easy to use, High quality picture, Great value, Easy to set up, Video selection
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
VAPORWARE! BEWARE!
on October 7, 2010
Posted by: Former Loyal Customer
from Connecticut
This was my second purchase from ROKU and the email promised that an upgrade would be provided to enable my Roku XR to playback 1080p feedback. This never HAPPENED!!! Now you tell me that you have compatibility issues so I have to GIVE YOU MORE MONEY FOR ANOTHER ONE AND I CAN'T RETURN THIS ONE! Because I bought it on your word that it would be 1080p compatible!!! VAPORWARE! And not what I expected from a company I trusted once, but NEVER AGAIN!
Pros: NONE
Cons: 1080p upgrade not provide
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
I can't get it to work on my tvs'
on November 18, 2010
Posted by: Ruth Edwards the city girl
from Douglass, Kansas
You need to put more set up instruction with the product. I cannot get mine to turn on at any of my 3 TVs
Cons: Difficult to set up
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com