Customer reviews from roku.com
Roku - XD Wireless Digital Media Player
Average customer rating
4.2
(3,172 Reviews)
Rating breakdown 3,172 reviews
5 Stars
1,490
4 Stars
1,252
3 Stars
181
2 Stars
105
1 Star
144
91%of customers recommend this product.
(
2,859 out of
3,147)
Customer Reviews for Roku - XD Wireless Digital Media Player
Customer Rating
5
Very Pleasently Suprised
on September 1, 2011
Posted by: Chuck001
from Sherman Oaks, CA
simple to install, easy to program. works like a charm. Happy to have purchased the Roku XD
Pros: Easy to use, Great value, Easy to set up, Built in Wi-Fi, Compact, Reliability, High quality picture, Video selection
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Great cable TV alternative.....
on September 25, 2011
Posted by: EdTheMentor
from Bowie, Maryland
Verified Purchase:No
II use this to get the Beck TV network... Great deal.. Lot's of GREAT news (Well kinda) about what our country, The USA, is facing and how WE The People of the United States Of America, can SAVE the constitution we were founded upon.
Pros: Video selection, Easy to use, Easy to set up, High quality picture, Compact, Great value, Built in Wi-Fi
Cons: TRYING TO FIND THEM
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
TERRIBLE customer service.
on January 16, 2012
Posted by: Lindsi
from Alaska
I bought my Roku at [@], as that is the only place in town that carries them. 2.5 months into using my Roku I started having problems. [@] wouldn't take it back becuase it was past the 2 week return period. I'm now fighting with Roku on replacing it as it is less than 3 months old!!! Unless you buy directly from them they don't stand behind their products.
Pros: Easy to set up, Easy to use, Built in Wi-Fi, High quality picture
Cons: Inconsistent performance
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
lasted 1 year
on February 14, 2012
Posted by: steve c
from Salt Lake City, UT
When this device worked, it was awesome, but with very infrequent use, it cmpletely stopoped working after about 13 months. Warrenty is only 1 year, and that is exactly how long it lasted. For a device to not even last a year is despicable, I would give negative stars if I could. The Hardware is pure JUNK!
Cons: Inconsistent performance
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Great when it works, but often doesn't
on November 1, 2010
Posted by: Dr. Plutonium
from Washington, DC
The product was easy to set up at first, and I was thrilled with it for the first 3 weeks of ownership. I recommended it to several friends during that time. However... For the past 2 or so weeks, the box hasn't worked as it should. For some reason it won't connect to the internet, despite connecting to my home network. I've been through all the online support documents & community threads that seemed relevant. I've re-built my home network several times (hardware & software), reset and replaced my fibre optics box, tried different routers, wasted several hours on the phone, live chat and e-mail with tech support. [...] With this in mind, I definitely would not recommend purchasing the box.
Pros: Built in Wi-Fi, Easy to set up, Easy to use, Compact
Cons: Reliability issues, Inconsistent performance, Rarely works
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Horrible customer service!
on October 9, 2010
Posted by: Unhappy customer...
from Omaha, NE
To give a little background about my issue, I ordered a Roku player through Woot and didn't not receive a remote in the shipment. I contacted Roku support on August 25. I have contacted support multiple times about this issue and at one time had 3 cases open for me. Each time I contacted support in the beginning I was asked for information. I responded quickly with this information and was eventually told that I would be contacted the next day to ensure shipment of the remote. I was never contacted and was ignored. Eventually, I opened another case and then received an update on one of the old cases that I would be contacted the next day (October 4) to process the RMA for the remote. However, I was never contacted and instead received an email this morning saying that since I hadn't contacted them within 7 days they are assuming my case has been resolved. This is definitely not the case. It has been a month and a half (October 10) since I first contacted Roku support about the simple shipment of a remote that was not included in the original shipment as it should have been. I have responded quickly with all the information that was asked of me and was promised by support that this issue would be taken care of. This is completely inexcusable and needs to be resolved immediately. There should also be other action taken and some sort of credit awarded to me because of this issue. I ordered the Roku because I thought it would be a great product, but I see now that this is not the case and I have informed people to stay away from your product because of the complete lack of respect and care the company shows their customers. I have no idea if the product is any good or not since you can't use the Roku without the remote so I can't really give a review of the product itself, but you should hope that you never have to deal with customer service.
Cons: Customer Service
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Having Problems
on October 23, 2010
Posted by: Bob
from Portland, OR
Takes 8-10 attempts to get a connection. Sometimes I have to resync with amazon. when picture starts it somtimes just stops and goes back to menu. It takes apx 10 to 20 minutes to rent a movie. I dont know if its Roku or amazon but it doesn't work well for me.
Pros: High quality picture, Built in Wi-Fi, Video selection, Easy to set up, Compact
Cons: Inconsistent performance, Difficult to use
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
We couldn't get it to work!
on October 26, 2010
Posted by: Glo the sewer
from Southern Illinois
Verified Purchase:No
Customer Service reps tried for HOURS to get mine to work. Even sent me another one, but I eventually just gave up. I was very disappointed, but they tried hard.
Pros: Service reps try hard
Cons: 2 ROKUs but wouldn't work
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com