Customer reviews from resideo.com
Honeywell Home - 7-Day Programmable Thermostat with Wi-Fi Capability - White
Average customer rating
4.1
(338 Reviews)
Rating breakdown 338 reviews
5 Stars
198
4 Stars
48
3 Stars
41
2 Stars
13
1 Star
38
68%of customers recommend this product.
(
65 out of
96)
Customer Reviews for Honeywell Home - 7-Day Programmable Thermostat with Wi-Fi Capability - White
Posted by: Anonymous
from Virginia
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
It takes a little time to get it installed (i had to call a professional$$). After s few tries i was able to get the phone app configured so that i can monitor/change settings remotely. Now it works great!
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Anonymous
from Stockton CA
Gender:Male
Verified Purchase:Yes
Product is very bad interface. Not reliable at all bases on support team it's shelf life is done
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
1
Won't connect to WiFi any more
on January 24, 2021
Posted by: bwm1
from California
Frequency of use:Monthly
Gender:Male
I've had this thermostat for about 4 years now. When it works it's great, but often the WiFi connection drops for no apparent reason. Then the pain begins trying to set it up again. Now it just won't do it anymore. When I connect try and connect to the thermostat I get the error: 'The Access point is temporarily full'. Built-in iobsolescence? Never seen that error before. Well I guess it just wants to die and be left alone. So be it. It's the trash heap for you, you cheap piece of junk. Never gonna buy honeywell again.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: Cailo
Verified Purchase:Yes
Since installed it has lost internet connection 4 times. Intermet provider says it is not their issue. Since i am out of state (the reason i bought this in the first place) i have to impose on friends to go over and reset it. Not impressed.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: SCpd
Frequency of use:Daily
Verified Purchase:Yes
The set up was complex but it has been working good.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Cameron.
from Halton Hills, Ontario. Canada
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
Programming by wifi was child's play, also nice to have temperatures displayed in Celsius, and having the heat or cooling come on when people are here will hopefully keep our energy bills down too. The unit is also very neat on the wall, no regrets in buying it.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
1
Great unit, until you get a new modem....
on June 1, 2020
Posted by: Rich H
from Ankeny, IA
Gender:Male
I don't understand why in God's green earth Honeywell would not give you the option just to update your router/modem password versus all of the hoops you have to jump through to reconnect the thermostat to the wireless system in your home. I have been a Honeywell fan for the past 30+ years and even had one of the first programmable thermostats Honeywell came out with ~30 years ago (the Honeywell Chronotherm III *** see the attached picture). I currently have the model number RTH8580WF1007. I first tried to just reset the wireless by entering in the 0900 0 code. That didn't work. Then I did a factory reset using the 0710 1 code. That didn't work. I then tried a factory reset after removing the battery backup. Strike three. The previous wireless info is still in the thermostat and stuck in the "Wi-Fi Setup" mode. Even though it never stated in any of the research that I looked up, I disconnected my phone from 5G and joined my 2.4 frequency just in case Honeywell didn't have the 5G technology added to the thermostat. Nope. That didn't work either. I honestly cannot think of one additional thing that I can do to get this reconnected to my new wireless modem. Two+ hours of my time shot messing around with this unit. I am now getting an email every hour from my thermostat letting me know that I have a "COMMUNICATION ALERT *** Alert: The thermostat FAMILY ROOM not communicating with My Total Connect Comfort." To add insult to injury, I click on the hyperlink in the body of that email "Please use FAQ for instructions to reconnect to the internet" and it takes me to a "404 - page not found" webpage.
So now the thermostat is now disconnected and I'll give it a try again in a week. Hopefully having it sit for a week will make it think that it was sitting on a shelf prior to being purchased. This is a great little unit overall. You set up the programming once and it is basically set it and forget it. The thermostat does everything for you. I could even use the app returning from a trip an hour away and release the hold so the house would be warmer when I returned from a trip. Fantastic! When I originally bought this thermostat, I had no issues getting it hooked up to the wireless in my home, but when you change your Wi-Fi router or modem, buyer beware. You better have an IT master’s degree, and even then, I don't know if you will be able to get it to reconnect.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, September 21, 2021
Hey there, if you’re still experiencing these issues we would be more than happy to assist in getting this resolved for you. Please feel free to reach out to us on Facebook/Twitter with a private message or call us at 1-800-468-1502 for support. We look forward to hearing from you soon. -Jay
Written by a customer while visiting resideo.com
Customer Rating
3
on August 29, 2018
Posted by: Anonymous
Install instructions are not great and Honeywell links are inconsistent, sometimes going to incorrect or irrelevant site. Linking and operations are straightforward and seem to work well. Screen is weakest feature, numbers/letters are way too small
Written by a customer while visiting resideo.com