Customer reviews from otterbox.com
OtterBox - Commuter Wallet Case for Apple iPhone 5 and 5s - Black
Average customer rating
4.3
(429 Reviews)
Rating breakdown 429 reviews
5 Stars
261
4 Stars
92
3 Stars
40
2 Stars
16
1 Star
20
88%of customers recommend this product.
(
369 out of
419)
Customer Reviews for OtterBox - Commuter Wallet Case for Apple iPhone 5 and 5s - Black
Posted by: joann2062
Verified Purchase:Yes
I bought a commuter otter box case for my IPhone 5s. When I placed it over the rubber part I had already it didn't fit. It bent and broke within a day. I could not tell by the picture this was made differently than the one I owned. So I'll be buying a whole new case instead. They changed the design somewhere along the line. Do not buy unless you see the full front back and sides of the case. Buying the same commuter model is no guarantee it fits. It is made differently.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, August 10, 2016
Hi Joann,
We are sorry that this Commuter is having some fit issues and that it broke. Before you buy a new case please reach out to us so that we can try and help. We would like to collect more details and figure out this mysterious dilemma. You can reach our helpful Otters at 1-855-419-7417!
Sincerely,
OtterBox Customer Service Team
We are sorry that this Commuter is having some fit issues and that it broke. Before you buy a new case please reach out to us so that we can try and help. We would like to collect more details and figure out this mysterious dilemma. You can reach our helpful Otters at 1-855-419-7417!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Lcg68
Verified Purchase:Yes
Great protection for my new phone and it looks great!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Pete10
Verified Purchase:Yes
This was my second outer shell cover that I purchased for my iPhone's and it works great and has saved me several time from breaking my phone. I want buy any other protective cover for my phones again
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: swizzle
Verified Purchase:Yes
I dropped the phone with this case a few times with no resulting damage to the phone or the case. I like that it's not bulky and easily fits in a case or your pocket.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: ssford99
Verified Purchase:Yes
I have used this product for years with past phones and this new one is just as great as the others! I have dropped my phone repeatedly and it just keeps on ticking! I wouldn't buy anything different!
Written by a customer while visiting otterbox.com
Posted by: Winters
Verified Purchase:Yes
I bought this for my granddaughter and she loves it. It is her first phone and I bought a case that closed so the front was always covered. That became inconvenient. I feel this case protects the front with out having to open it all the time.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Marbin12
Verified Purchase:Yes
Very good product, highly recommended. Thanks you.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Rencia
Verified Purchase:Yes
I bought the case two weeks ago and I dropped my phone on carpet and the outer shell cracked! Since I bought though, I haven't really dropped it. Still an okay purchase
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, September 27, 2016
Hi Rencia,
We are sorry that the shell on this Commuter case didn’t survive the fall. We are glad that it did its job and protected your iPhone though. Thankfully we can easily replace the damaged case through our warranty. Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get that lined up for you!
Best,
OtterBox Customer Service Team
We are sorry that the shell on this Commuter case didn’t survive the fall. We are glad that it did its job and protected your iPhone though. Thankfully we can easily replace the damaged case through our warranty. Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get that lined up for you!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com