Customer reviews from otterbox.com
OtterBox - Commuter Wallet Case for Apple iPhone 5 and 5s - Black
Average customer rating
4.3
(429 Reviews)
Rating breakdown 429 reviews
5 Stars
261
4 Stars
92
3 Stars
40
2 Stars
16
1 Star
20
88%of customers recommend this product.
(
369 out of
419)
Customer Reviews for OtterBox - Commuter Wallet Case for Apple iPhone 5 and 5s - Black
Posted by: Lisa
Verified Purchase:Yes
I bought this for my niece. She loves it. I need to get one for my sister.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Lizz
Verified Purchase:Yes
Have used the "commuter" style outter box before - - It is a nice size without adding too much extra material onto the phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Simplynae83
Verified Purchase:Yes
I ordered my case a week ago and once I got it, I was excited and it fit my phone the way I expected it too.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: jpg18
Verified Purchase:Yes
This is the first otterbox I've ever owned, and I love that it was so customizable to my preferences, I love that I was able to get what I wanted with it. I like the way this case looks and how sleek it is. The only thing is, I dislike how hard it is, if that makes sense? The case that I had on my phone before this was a bit squishier than this one, and it seemed to protect it just as well, but it made the falls softer. I like this case as much as any other case that's made to be more protective than it is fashionable.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Hondo
Verified Purchase:Yes
The case is exactly what I wanted but the screen cover was terrible. I applied it according to the instructions but the corners continued to curl up. I had to order a screen cover from somewhere else.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, June 8, 2018
Hey Hondo,
We're so sorry to see that your experience with this Commuter scratch protector hasn't been smooth sailing! This screen shield is optional, and the main protective abilities of the unit lie in the case itself. Most tempered glass screen protectors should work well with this Commuter, but for 100% guaranteed compatibility, we would recommend our Alpha Glass. Feel free to check it out via the link below, and give our helpful Otters a call at 1-855-688-7269 with any questions!
https://www.otterbox.com/en-us/iphone-5-5s-se/alpha-glass-screen-protector/apl38-iphone-5.html#start=9
Sincerely,
OtterBox Customer Service Team
We're so sorry to see that your experience with this Commuter scratch protector hasn't been smooth sailing! This screen shield is optional, and the main protective abilities of the unit lie in the case itself. Most tempered glass screen protectors should work well with this Commuter, but for 100% guaranteed compatibility, we would recommend our Alpha Glass. Feel free to check it out via the link below, and give our helpful Otters a call at 1-855-688-7269 with any questions!
https://www.otterbox.com/en-us/iphone-5-5s-se/alpha-glass-screen-protector/apl38-iphone-5.html#start=9
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: GnarlyNorth
Verified Purchase:Yes
Shipped quickly and in great shape. Quality was great- the real deal. Fit the phone well. Screen protector comes with polishing cloth. Was too expensive with the shipping and exchange rate though...
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Aria18
Verified Purchase:Yes
I bought this for my brother and he only used it for two days! It looks great but the buttons are hard to press, he has to use the assistive touch to lock his phone and command center to raise and lower volume.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 18, 2018
Hi Aria18,
Sorry to hear that your brother was having trouble with this Commuter series! While the side buttons on a brand-new case can sometimes be a little stubborn at first, rest assured that after some time, they should start to break in. We would recommend giving them a little bit of love, and sooner or later, that material will relax. If you have any additional questions, please feel free to call our friendly Otters at 1-855-688-7269, and they'll be happy to further assist you!
Sincerely,
OtterBox Customer Service Team
Sorry to hear that your brother was having trouble with this Commuter series! While the side buttons on a brand-new case can sometimes be a little stubborn at first, rest assured that after some time, they should start to break in. We would recommend giving them a little bit of love, and sooner or later, that material will relax. If you have any additional questions, please feel free to call our friendly Otters at 1-855-688-7269, and they'll be happy to further assist you!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Robert
Verified Purchase:Yes
I received this Otter box 1 Month ago. Now I want an Otter to protect my Ipod iPod touch Model # MKWU2LL/A.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com