Customer reviews from otterbox.com
OtterBox - Commuter Wallet Case for Apple iPhone 5 and 5s - Black
Average customer rating
4.3 out of 5
4.3
(429 Reviews)
Open Ratings Snapshot
Rating breakdown 429 reviews
5 Stars
261
4 Stars
92
3 Stars
40
2 Stars
16
1 Star
20
88%of customers recommend this product. 
(
369 out of 419
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Commuter Wallet Case for Apple iPhone 5 and 5s - Black
Customer Rating
3 out of 5
3
Cracked in several places....
on June 27, 2016
Posted by: twitterhead
Verified Purchase:Yes
....even when it didn't get dropped. Was totally surprised that it cracked up near the camera lens - but I super-glued it & it lasted quite a while. But then the bottom cracked several times down near the headset jack. All I could think is that pulling it in & out of my purse cell pocket & my back pocket just causes a lot of resistance over the year or two I had it. bummer. Ordered just a replacement shell but when it arrived it was defective. The top edge (that covers the top & power button) was laid back at a funky angle - like it had warped in the heat or something.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 29, 2016
Hi twitterhead,

We’re sorry that your Commuter has suffered a couple of cracks over the last year or two. We wish that you would have contacted us as soon as the first crack occurred because we can easily replace damaged cases through our warranty.

Please feel free to give our helpful Otters a call at 1-855-419-7417, and we will be happy to get you set up with a new case through the warranty.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Otter box commuter case
on June 27, 2016
Posted by: Otter lover
Verified Purchase:Yes
I've used otter box on all my iPhone's and they always look like new. Drops are a breeze with no damage to my cell. The case colors are awesome to mix and match.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Not too Thrilled
on June 29, 2016
Posted by: jules47348
Verified Purchase:Yes
I bought my case a couple of weeks ago. The color is beautiful however is was really difficult to actually get my phone in to it. I was very frustrated after having to mess with for about 30 minutes to get it on my phone and I don't even think it's on right because it doesn't lay flat when I sit it on the table. After 30 minutes of trying to get it on to my phone, I wasn't taking it off!!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 6, 2016
Hi Jules,

We’re sorry that this Commuter was difficult to install. We want to make sure that everything is dialed in to ensure your iPhone is properly protected. Below is a link that will show you the best way to install the Commuter case.

https://www.youtube.com/watch?v=t6bxSe1pk6U

If something seems out of line with your case please do not hesitate to give our friendly Otters a call at 1-855-419-7417, and we will be happy to help in any way that we can.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Decent
on June 29, 2016
Posted by: Supermad
The slip cover is ripping on me already, my old 5c case was better quality. It was an otterbox too. Also, I think there should be more colors to choose from.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Good protection
on July 1, 2016
Posted by: Johnny boy
Verified Purchase:Yes
Grear. My daughter loves it and it's durable a bit $$ but it does the job
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Great case, but missing piece
on July 1, 2016
Posted by: Kmpeterson10
Verified Purchase:Yes
I love this case and think it does a great job protecting my phone from drops. However, I did not get sent a screen cover with my purchase even though it was supposed to be included!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Love color
on July 8, 2016
Posted by: Izzy55
Verified Purchase:Yes
Baby blue beautiful!!!!!! So far this silicone isn't getting dirty
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Loved it, and then didn't anymore!
on July 9, 2016
Posted by: Taylor131213
Verified Purchase:Yes
I have always been a woman who loves otter boxes. I've had them for two years, and they are a decent investment. Until they started breaking. I'm a teen mom of a two and a half year old, and she tends to drop my phone. Well I've bought 3 cases in the last year, because they keep cracking. They also changes the fun and bright colours, which is a little upsetting. I just bought a new one and once this once goes, I'll be switching to Life Proof. Thanks for a good 3 years Otterbox!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 12, 2016
Hi Taylor,

We’re sorry that you are having some bad luck with our cases. We are even more bummed that you have not taken advantage of our convenient warranty!

We can easily replace a damaged OtterBox through our one-year limited warranty. If you ever have any issues with your case please do not hesitate to give our friendly Otters a call at 1-855-419-7417, and we will be more than happy to assist in any way that we can!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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