Customer reviews from otterbox.com
OtterBox - Commuter Wallet Case for Apple iPhone 5 and 5s - Black
Average customer rating
4.3
(429 Reviews)
Rating breakdown 429 reviews
5 Stars
261
4 Stars
92
3 Stars
40
2 Stars
16
1 Star
20
88%of customers recommend this product.
(
369 out of
419)
Customer Reviews for OtterBox - Commuter Wallet Case for Apple iPhone 5 and 5s - Black
Posted by: Jenn
Verified Purchase:Yes
I was excited to be able to pick and "build your own" case from a variety of color choices. Unfortunately, I feel like the color of my "bubblegum" shell was way off from the photo I saw online. The photo almost looked like a sort of dusty purple. I went by that more than the name of the color. It is definitely bubblegum pink.
This was disappointing because I originally purchased the defender case, and didn't feel it was accurate, either. I returned it because I didn't realize it had a plastic piece over the screen that was built into the case. So after returning one, I just kept the second, despite my disappointment in the color. More accurate photos would have been helpful in both cases.
This was disappointing because I originally purchased the defender case, and didn't feel it was accurate, either. I returned it because I didn't realize it had a plastic piece over the screen that was built into the case. So after returning one, I just kept the second, despite my disappointment in the color. More accurate photos would have been helpful in both cases.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, October 23, 2017
Hi again, Jenn!
We're so sorry to see that the Symmetry case was not quite what you had in mind! Although we do our best to display the most accurate representation of our cases on our website, sometimes things can get lost in translation, so to speak, due to different monitors, etc. Please always feel welcome to call our friendly Otters at 1-855-688-7269, and we'll be glad to help out!
Warmly,
OtterBox Customer Service Team
We're so sorry to see that the Symmetry case was not quite what you had in mind! Although we do our best to display the most accurate representation of our cases on our website, sometimes things can get lost in translation, so to speak, due to different monitors, etc. Please always feel welcome to call our friendly Otters at 1-855-688-7269, and we'll be glad to help out!
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: RMJP
Verified Purchase:Yes
When I was on the website it showed pink hard shell and light green for the rubber piece
When I received the case it was pink and pink
When I received the case it was pink and pink
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, November 1, 2017
Hey RMJP!
We apologize that the Commuter did not end up being the color you expected. Our records show that you ordered the case in the "Bubblegum Way" color scheme, which is pink on pink, but we're sorry about any miscommunication. If you purchased the case from the website within the last thirty days, our friendly Otters will be willing to help process a return and find the style that you desire! Just ring them up at 1-855-688-7269, and they'll straighten this out in no time!
Best,
OtterBox Customer Service Team
We apologize that the Commuter did not end up being the color you expected. Our records show that you ordered the case in the "Bubblegum Way" color scheme, which is pink on pink, but we're sorry about any miscommunication. If you purchased the case from the website within the last thirty days, our friendly Otters will be willing to help process a return and find the style that you desire! Just ring them up at 1-855-688-7269, and they'll straighten this out in no time!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Lil Will
Verified Purchase:Yes
OtterBox is the best way to go for ultimate protection for your mobile devices.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: who me
Verified Purchase:Yes
it's black, it's black, it's black, it's black, it's black, it's black.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 5, 2018
Hey there,
It sounds like you might not be loving the color of your Commuter series slipcover! We would love to grab a few more details, so please feel free to call our wonderful Otters at 1-855-688-7269. They'll be delighted to help you find the case of your dreams!
Sincerely,
OtterBox Customer Service Team
It sounds like you might not be loving the color of your Commuter series slipcover! We would love to grab a few more details, so please feel free to call our wonderful Otters at 1-855-688-7269. They'll be delighted to help you find the case of your dreams!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Garyt
from San Diego, CA
Gender:Male
Verified Purchase:Yes
I had this product for two weeks and the sliding wallet is starting to get real loose. The cover itself cracked and I'm waiting for my replacement.
Cons: Low quality
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
5
Very happy!
on November 3, 2013
Posted by: HappyGirl
Just received the commuter case and am very happy. It adds some substance to the iphone 5s. Also has a cover for the ports which I think is important. Sometimes I just want to bring a phone to an event and this case makes it possible to bring an id, credit/debit card and a paper bill of money. Very convenient!
Pros: High quality, Durable, design
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Tjrgixer
from Phoenix, AZ
Gender:Male
Verified Purchase:Yes
I really like the commuter wallet case. It isn't too bulky and I don't need to carry my wallet around with me anymore. The "wallet" is easy to open and access the cards that I need; I like that can hold the case in one hand and open push down the drawer with one finger, making it easy to access my cards. The case is durable, good looking, and easy to grip.
I would recommend it to my friends. When I have used it in public, people have asked me what kind if case it was and where I got it.
Pros: High quality, Durable, easy to use
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dom1234
from Long island,NY
Gender:Male
Verified Purchase:Yes
I love this case. It holds 3 cards comfortably. I wish it could hold more it is good for going to a club and you don't need to bring your wallet in since you have this. It is kinda nice to always have your license and a credit card with you.
Pros: High quality, Durable, don't need to carry a wallet
Cons: only holds 3 cards
I would recommend this to a friend!
Written by a customer while visiting otterbox.com