Customer reviews from otterbox.com
OtterBox - Commuter Wallet Case for Apple iPhone 5 and 5s - Black
Average customer rating
4.3
(429 Reviews)
Rating breakdown 429 reviews
5 Stars
261
4 Stars
92
3 Stars
40
2 Stars
16
1 Star
20
88%of customers recommend this product.
(
369 out of
419)
Customer Reviews for OtterBox - Commuter Wallet Case for Apple iPhone 5 and 5s - Black
Posted by: sonyak
Verified Purchase:Yes
my son loved it...he picked the colors...was easy to assemble as well
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: AshleyC
Verified Purchase:Yes
Great protection for your phone and unlike Lifeproof, doesn't mess with reception!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Puddie
Gender:Female
Verified Purchase:Yes
great colors and would tell a friend to buy one. my husband even love his. thank you
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: JayB
Verified Purchase:Yes
Case works as expected. Purchased for a female. Ladies like cases that provide protection without being bulky.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jane
Verified Purchase:Yes
I bought my otter box a few weeks ago. So far it's been an excellent product but I haven't dropped my phone yet.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: GlenRock
Verified Purchase:Yes
Very difficult to use the on/off button. Very frustrating since hard to turn screen off, I just let iPhone auto turn off screen. Had to do complete shutdown and had to press very hard and many time for button to work. Yes, it is the case that is causing this issue.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 5, 2017
Hi Glen,
We are sorry that the power button on this Commuter case is being stubborn. We completely understand why this would be frustrating and we absolutely want to help with this unusual dilemma.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can. If needed, we can easily get a warranty replacement arranged!
Sincerely,
OtterBox Customer Service Team
We are sorry that the power button on this Commuter case is being stubborn. We completely understand why this would be frustrating and we absolutely want to help with this unusual dilemma.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can. If needed, we can easily get a warranty replacement arranged!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Lucava
Verified Purchase:Yes
It is thinner and smaller than the defender. I ordered by mistake. If it had a built in screen protector like the defender it would be so much better. Not sure I trust it 100%.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Lori
Verified Purchase:Yes
This claims that it's made for an iPhone 5. Well, that's incredible to me because it doesn't even fit my phone. The outer hard shell does not fit around the inner rubber one. Even if it did, the space isn't wide enough for me to be able to use my aux cord in the car. Terrible product.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, August 16, 2017
Hi Lori,
We are sorry that this Commuter case is not fitting your iPhone 5 as well as it should. This is odd as our cases are designed to fit their device seamlessly.
If you still have this case, we absolutely want to get more details so that we can get to the bottom of this unfortunate issue as soon as possible. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
We are sorry that this Commuter case is not fitting your iPhone 5 as well as it should. This is odd as our cases are designed to fit their device seamlessly.
If you still have this case, we absolutely want to get more details so that we can get to the bottom of this unfortunate issue as soon as possible. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com