Customer reviews from otterbox.com
OtterBox - Commuter Wallet Case for Apple iPhone 5 and 5s - Black
Average customer rating
4.3
(429 Reviews)
Rating breakdown 429 reviews
5 Stars
261
4 Stars
92
3 Stars
40
2 Stars
16
1 Star
20
88%of customers recommend this product.
(
369 out of
419)
Customer Reviews for OtterBox - Commuter Wallet Case for Apple iPhone 5 and 5s - Black
Customer Rating
2
Still an Otterbox, but not very practical...for me
on October 25, 2013
Posted by: BaltiShawn
from Balti, MD
Gender:Male
Verified Purchase:Yes
Otterbox is obviously the leader in cell phone cases and when I saw this wallet case, I bought one immediately. It will still protect the phone as Otterbox does so well. But its just not as practical for me as I thought. Sure, I could fit my cards in the case, maybe some cash or even a concert stash ;) but I am not going to be able to fit my ID, two debit cards, two credit cards, key fob card, health insurance card, etc. So I will still be carrying my wallet. Also, I'm not sure that the ability to stash a few cards is worth a thicker cell phone the rest of the time. Especially with all the hard work cell phone scientists have put into reducing size and thickness.
Pros: High quality, Durable
Cons: not practical, thick
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: taylor382
Verified Purchase:Yes
was way too overpriced and it doesn't fit properly
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
1
Covers Finger Print on 5S, White Rubber Stains
on October 27, 2013
Posted by: JiminyCricket
from Baton Rouge, LA
I called specifically to ask whether it was made for the iPhone 5S and if it covered the finger print scanner. They assured me it was fine. Sure enough it blocks the fingerprint scanner which makes it difficult to use. 3/4ths of the time the reader can identify my finger.
The other problem is that the white rubber bumper gets stained very easily. I've tried a white eraser, rubbing alcohol, a magic eraser, dish washer detergent, bleach, purple power, and bar keepers friend. If it weren't already stained, I would return it immediately.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Peterwor
from Trumbull, CT
Gender:Male
Verified Purchase:Yes
Because I have to try everything I hd to buy one of these ti see if it was useful. I was sorely disappointed when it arrived, there isn't enough room to carry more that maybe two credit cards and a could poe bills and since I use the new circular charge plate, it would pick us the charge, even empty, through another, layer of plastic, let alone if I had something in the little pocket. Also until you it A LOT it's really difficult to get the back to slide enough to open and put something in there.
I was also hoping that there would be some kind of rubber linig or inside to absorb any shock but nope it's all plastic.
I was also hoping that there would be some kind of rubber linig or inside to absorb any shock but nope it's all plastic.
I'd say don't bother, I'm sticking with my Mothie battery & storage case, it has a great battery, isn't really heavy and adds a other 16,32,64,128GB of storage. It also feel really goon and non slip to hand onto.
Cheers all
P
Cheers all
P
Cons: too small and difficult to break in the first 50 t, no real rubber inside protection.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Rachel
Verified Purchase:Yes
I just received this and it is too big for my phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, April 20, 2017
Hi Rachel,
We are sorry for any confusion with your OtterBox purchase. It looks like only the outer plastic shell part of the Commuter case was ordered. This would explain the poor fit, it also requires the inner silicone slipcover to complete the case.
Below is a link that will take you to the Commuter slipcovers we have available that will make your Commuter whole and provide the protection your iPhone deserves.
http://www.otterbox.com/en-us/iphone-5-5s-se/commuter-series-slipcover/apl4-iphone-5-silicone.html#start=4
Of course, if you have any questions, please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
We are sorry for any confusion with your OtterBox purchase. It looks like only the outer plastic shell part of the Commuter case was ordered. This would explain the poor fit, it also requires the inner silicone slipcover to complete the case.
Below is a link that will take you to the Commuter slipcovers we have available that will make your Commuter whole and provide the protection your iPhone deserves.
http://www.otterbox.com/en-us/iphone-5-5s-se/commuter-series-slipcover/apl4-iphone-5-silicone.html#start=4
Of course, if you have any questions, please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Frankie1995
from New Jersey
Gender:Female
Verified Purchase:Yes
My daughter had an otter box for her phone but the outer cover broke after a couple of months (and falls). So I bought this as a replacement for the broken one and was happy that I could save money by only buying the outer part. The inner shell was still in good condition and I did not want to waste it.
Outer shell fits perfectly, and has already survived a couple of drops. Glad, that my daughters phone is well protected.
Outer shell fits perfectly, and has already survived a couple of drops. Glad, that my daughters phone is well protected.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anne
Verified Purchase:Yes
I have used it yet because in bought the wrong otter box without the plastic screen covered .
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Beach Girl
Verified Purchase:Yes
I have purchased a couple of these phone coves and Otterbox should make couple of design changes. I love the soft silicone but around the bottom where all the ports are should be some type of hard material because the cover doesn't want to stay snapped in place. Otherwise I could have given 5 stars.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 8, 2017
Hi Beach Girl,
Thanks for your feedback! We’re sorry that the slipcover on your Commuter case is not always staying in place near the bottom. This is understandably disappointing and we certainly want to help.
Please keep in mind that we can easily replace a damaged case through our warranty. If you ever need any assistance with an OtterBox product please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to assist!
Best,
OtterBox Customer Service Team
Thanks for your feedback! We’re sorry that the slipcover on your Commuter case is not always staying in place near the bottom. This is understandably disappointing and we certainly want to help.
Please keep in mind that we can easily replace a damaged case through our warranty. If you ever need any assistance with an OtterBox product please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to assist!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com