Customer reviews from otterbox.com
OtterBox - Commuter Wallet Case for Apple iPhone 5 and 5s - Black
Average customer rating
4.3
(429 Reviews)
Rating breakdown 429 reviews
5 Stars
261
4 Stars
92
3 Stars
40
2 Stars
16
1 Star
20
88%of customers recommend this product.
(
369 out of
419)
Customer Reviews for OtterBox - Commuter Wallet Case for Apple iPhone 5 and 5s - Black
Customer Rating
3
iPhone 5c
on October 7, 2014
Posted by: Storm98
from Canada, BC
Gender:Male
I really think you should make one for the iPhone 5c! Because I see more students with the iphone5c, and that'd be great to have a wallet case from Otterbox, and with busy lifestyle of a student, they can think "do I have all my work in my bag?" Instead of "do I have my wallet" and if not they have to run back home, and be late for the bus/class, so just a consideration, please make one for the iPhone 5cM
Pros: High quality
Cons: Not durable
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: nerner65
Verified Purchase:Yes
This is my first tterbox. It is very nice I like it. Other family members have Otterbox's. So that is why I went with Otterbox. I only protection a good is bacause I have only had the Otterbox for 2 weeks. So as time we will see. But like I said other family members love there Otterbox. And I do to nice size, with the phones being so thin it gives it some thing to hold. I love the wallet feature.
Pros: High quality, Durable
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: lyssbee3
Gender:Female
Verified Purchase:Yes
My phone screen was starting to crack and one more drop probably would've shattered my screen, but since getting my otterbox I have dropped it a few times and it has saved my phone. The only bad part about this case is that it is hard to lock my phone but other than that its great! And cute colors!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: SharonR
Verified Purchase:Yes
Overall the case seems to be just what was advertised. I am, however, very disappointed that due to the soft portion of the case and the color pink that in less than a week the case was discolored. Putting the case in and out of my jeans pocket is causing the color to transfer and it looks terrible. I wish I had purchased a black or been able to purchase a navy one!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, August 30, 2016
Hi Sharon,
We’re sorry that this Commuter case is getting a bit discolored. We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case).
If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-419-7417, and we will be happy to help out in any way that we can.
Best,
OtterBox Customer Service Team
We’re sorry that this Commuter case is getting a bit discolored. We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case).
If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-419-7417, and we will be happy to help out in any way that we can.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Sammy1
Verified Purchase:Yes
I originally got the full case in July in December my boyfriend dropped it and the hard outer shell cracked and numerous parts of the case started to break off. I ordered a new outer shell and within a week this one has cracked as well. Not impressed
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, February 6, 2017
Hi Sammy,
We are truly sorry that you and your boyfriend are having some bad luck with the Commuter case. As long as your iPhone is unharmed we will still consider this a win.
Please keep in mind that we can easily replace your case through our warranty if it becomes compromised. If you ever need assistance with an OtterBox product simply give our friendly Otters a call at 1-855-688-7269. We are glad to help out!
Best,
OtterBox Customer Service Team
We are truly sorry that you and your boyfriend are having some bad luck with the Commuter case. As long as your iPhone is unharmed we will still consider this a win.
Please keep in mind that we can easily replace your case through our warranty if it becomes compromised. If you ever need assistance with an OtterBox product simply give our friendly Otters a call at 1-855-688-7269. We are glad to help out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Ynotemsti
Verified Purchase:Yes
I've been using the commuter case for years and my old one finally broke from hundreds of drops. It's like trading in my wife for the same great wife only newer and cleaner and without any bad memories. I love her.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Awesome Company and Custer Service. All businesses
on July 17, 2014
Posted by: Bellabear11
from Corona, CA
Gender:Female
Verified Purchase:Yes
This company has the best customer service and stand behind their product which would make me recommend them to everyone. Not only is their product great but they back everything and their products are the BEST!!!! I will not buy anything else but OtterBox for any of our devices! thank you so much. Good old fashion customer service is the BEST!!!!!
Pros: High quality, Durable, selection great
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Good Case, but Room for Improvement
on October 17, 2013
Posted by: DCTepper
from Grand Rapids, MI
Gender:Male
I feel confident knowing my phone is safe in an Otterbox case, but I am not as happy with this Commuter series case as I was with the Defender series I used while waiting for this one to arrive. While the Defender series case was bulletproof, it was too bulky to be used for a pocket phone, hence the reason it likely comes with a belt clip. This extra thickness is the sole reason I turned to the Commuter series. Although the Commuter series offers less protection, with exposed speakers, silent switch, and camera/flash, it is significantly thinner and has a smooth plastic outer casing, making it much easier to slide in and out of a pocket. While this might be an advantage for many, I enjoyed the security the Defender series' rubber grip provided during quick grabs and one-handed operation. Another opportunity for the Commuter series case are the protective covers for the headphone jack and data/charge port, they do not close as securely as those on the Defender series case, always protruding slightly from the bottom of the phone. Also, the self-adhesive screen cover, unless opened and installed in a clean-room, is extremely hard to install perfectly without any lint/air bubbles (I decided to leave it off for this reason and since it's been removed from its protective plastic and exposed, it is forever unusable. Lastly, the sleep/wake button on the Commuter series case is significant harder to activate than the Defender series, you really have to put some muscle into it to! Overall, given the issues with the sleep/wake button and the fitment of the bottom covers, I feel this case is on par with most others on the market and, for that reason, I rate it as Average.
Pros: thin yet still very protective
Cons: sleep/wake button hard to push, fitment of headphone and charge/data port covers
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com