Customer reviews from otterbox.com
OtterBox - Commuter Wallet Case for Apple iPhone 5 and 5s - Black
Average customer rating
4.3
(429 Reviews)
Rating breakdown 429 reviews
5 Stars
261
4 Stars
92
3 Stars
40
2 Stars
16
1 Star
20
88%of customers recommend this product.
(
369 out of
419)
Customer Reviews for OtterBox - Commuter Wallet Case for Apple iPhone 5 and 5s - Black
Posted by: Abdul 1209
Verified Purchase:Yes
I’ve always bought otter box cases for my phones
They are amazing when it comes to protection to ur devices
They are amazing when it comes to protection to ur devices
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: lma64
Verified Purchase:Yes
I looked everywhere for a new cover for my phone but because of its age it was impossible. I decided to go straight to the source and I am so glad I did. My new iPhone cover is perfect and I love the colors! I feel like I have a whole new phone now. I highly recommend this company!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: DesertRose
Verified Purchase:Yes
I bought this thinking I was purchasing a protective set, the slip cover is a pretty pink and has a great feel. Definitely not worth the money I spent on it. Now if a matching hard shell was included it would have been a fantastic buy; which is exactly what I thought I was going to receive. I was wrong. This slipcover would be excellent and beautiful with a hard shell to protect the phone; without the hard shell it is useless to me.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 1, 2020
Hi there!
We're sorry to hear about any frustration with your recent Commuter Series purchase. While we still have some inventory of those slipcovers for this device available, we no longer have those hard shells in stock. These slipcovers are intended to be purchased by those who already have a Commuter Series case and want to have an additional piece. We'll be sure to get your feedback passed up the ladder. Feel free to reach out to our Customer Service Team through the link below to get help with a return.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about any frustration with your recent Commuter Series purchase. While we still have some inventory of those slipcovers for this device available, we no longer have those hard shells in stock. These slipcovers are intended to be purchased by those who already have a Commuter Series case and want to have an additional piece. We'll be sure to get your feedback passed up the ladder. Feel free to reach out to our Customer Service Team through the link below to get help with a return.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mickey7
Verified Purchase:Yes
I usually buy the defender but this time I got the commuter it's ok but the little button on top is hard to press down to turn phone off.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, July 26, 2016
Hi Mickey,
We’re sorry that the power button on this Commuter case is being a tad difficult. Sometimes at first the control buttons can be a little stiff but after a bit of time and use they ease up.
If you find that this issue continues please do not hesitate to give our helpful Otters a call at 1-855-419-7417, and we will be happy to get a new warranty replacement arranged for you.
Cheers,
OtterBox Customer Service Team
We’re sorry that the power button on this Commuter case is being a tad difficult. Sometimes at first the control buttons can be a little stiff but after a bit of time and use they ease up.
If you find that this issue continues please do not hesitate to give our helpful Otters a call at 1-855-419-7417, and we will be happy to get a new warranty replacement arranged for you.
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: K555
Verified Purchase:Yes
It's a good case, overall. What could improve it would be a glossy screen protector and not the matte finish one that's included.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Summergirl8791
from San Diego
Gender:Female
Verified Purchase:Yes
this case was a replacement for my older otter box case-same model. specifically wanted the same case as it has thoroughly protected my iphone 5s from multiple drops on hard surfaces and from the tiny but destructive hands of my 16 month old nephew. changed up the color for a little something new. great product at an especially good price during holiday sales.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: PRice
Verified Purchase:Yes
I like this case. It even comes with a screen protector. It is perfect for my new phone!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Lizzy
Verified Purchase:Yes
I have only had it a few weeks but love it!! I had a otter box on my iPhone 4 for 3 years & it did a great job! I'm expecting this one will do the same!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com