Customer reviews from whirlpool.com
Whirlpool - 17.7 Cu. Ft. Refrigerator
Average customer rating
4.4
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
56
4 Stars
16
3 Stars
0
2 Stars
0
1 Star
7
91%of customers recommend this product.
(
70 out of
77)
Customer Reviews for Whirlpool - 17.7 Cu. Ft. Refrigerator
Customer Rating
4
Good value
on October 21, 2015
Posted by: remodeling queen
from Lucedale, MS
I bought this refrigerator with the "matching" freezer because I wanted the side by side and the description showed a picture of that. However, this is NOT the side by side. The freezer and fridge open the same way. So don't expect that. On the up side, it's a great unit for the money. I like the lighting on the inside and there's a ton of room. One actual issue is that the door is actually the freezer door and the lower half which holds frozen pizzas in the freezer, doesn't really hold anything in the fridge. Overall I'm pleased with the unit
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
All refrigerator has pros & cons
on October 20, 2015
Posted by: Anonymous
from Kaneohe, HI
I prefer my refrigerators to be just that, with no freezer - those are in another room. I've found no major problems with my new Whirlpool, but several minor glitches keep it from being perfect. First, the door handle simply cannot be tightened enough to keep the bottom from clicking each time I open it. Second, keeping the 4 bins aligned is difficult. Last, the LED lighting is wonderful...until you fill the top shelf, after which, the lower shelves & bins are not illuminated. It would have been simple to include a light-bar so that the LED can be seen the full height of the refrigerator. Other than those, it's a good refrigerator at a great price.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Happy
on February 8, 2016
Posted by: heio
from wis
Exactly what we wanted. Shelves not as sturdy as our old 20year old refrigerator but thats to be expected
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
extra space!
on September 19, 2015
Posted by: mplsv
from smithville, tn
Love all the extra fridge space and the wide shelves in the door to hold gallon jugs! Great for summertime cool foods and beverages and my full size freezer is just 10 steps away. Perfect for me. I will say the light could be brighter. 40 watts is not quite enough for that big of space.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Leaks water all over kitchen floor!!!
on August 3, 2018
Posted by: Jenny777
from Southern California
Gender:Female
We have owned this fridge for nearly 3 years now and we have a continual problem of water overflowing out of the drip pan onto our flooring. We purchased the Extended Warranty. The repair guys keep coming out, draining the pan, then scratching their heads as to the problem. Meanwhile our flooring (wood) is showing signs of damage. Last week it overflowed and the appliance guy drained the pan. This week he had to come back out and it was nearly overfilled again. About 2 quarts of water sitting inside! Our family has been more than patient in dealing with this issue and all the interruptions it causes when a repair guys has to come out - calling to report the issue, waiting around all day for the tech., and the actual repair job itself. I have to say that I am quite disappointed with the Extended Warranty folks for the way they are handling our refrigerator issues. I bought their extended protection plan, trusting that if we had any issue... we were in good hands getting them resolved. How many repair guys have to come out??? And I've contacted Whirlpool too, and they were really no help either. Kinda losing faith in both at this point. The attached photo (the repair guy took) is the water that was collected after just one week. You can see the water steadily dripping into the pan. One of the "master" repair tech behind some desk in his field office tried to suggest that the pan is overflowing due to outdoor humidity. He actually actually instructed the repair guy to plug the hose intentionally, wait 5-6 days, and see what happens! Really??? You don't know what will happen? Because I can tell you exactly what will happen... With 24 hours or so all the water (that is intended to drain into the drip pan) will begin to collect at the bottom of my refrigerator floor. It will then proceed to spill out the bottom gasket all over my kitchen floor for the next 5-6 days. No thank you, sir! I do not care to spend my weekend sopping up water with bath towels. RI-DIC-U-LOUS!!! Not happening.
I will say that I an disappointed that we could not get this fridge to work properly. I liked everything else about it - looks good, hold enough food for our family of seven, takes up minimal floor space. I really wish we did not have the leaking issue, otherwise it would be perfect, but as it is is plainly unacceptable.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Admavj, Social Care, August 13, 2018
Jenny777:
We are so sorry to hear about your frustrations with your Whirlpool® Refrigerator. Unfortunately, we are unable to offer any further assistance because you are under a legal binding contract with your Extended Service Plan. Please contact your Extended Service Plan number for assistance.
Thank you,
Jessica
Whirlpool Social Care
We are so sorry to hear about your frustrations with your Whirlpool® Refrigerator. Unfortunately, we are unable to offer any further assistance because you are under a legal binding contract with your Extended Service Plan. Please contact your Extended Service Plan number for assistance.
Thank you,
Jessica
Whirlpool Social Care
Written by a customer while visiting whirlpool.com
Customer Rating
1
Stopped working at 3 years. Same with freezer.
on September 8, 2019
Posted by: Bsonger
from Georgia
Gender:Female
I bought this fridge and the stand alone matching freezer almost four years ago. The freezer quit freezing one day past the warranty and the fridge stopped cooling six months past the warranty. I am in a very rural location that isn’t covered by repair and I cannot afford to put any more money into these very young appliances. I’ve replaced the control panel and thermistor. Didn’t help. Instead I bought a used fridge just to get by. These whirlpool appliances are the most I’ve ever spent on appliances with the worst reliability.
No, I would not recommend this to a friend.
Response from whirlpool.comBy stewakn, Social Care, September 17, 2019
Hey Bsonger, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Didn’t last!
on September 30, 2019
Posted by: rixiej
from Yakima, WA
Gender:Male
We bought this about 5 years ago. Shortly after warranty expired, it started freezing food. Called the repairman and paid to have a part replaced. Fast forward to now and it’s not holding temperature. We had our last refrigerator for over 30 years with no issues then “upgraded” to this... should have kept the old one. Now I’m troubleshooting and trying to decide if I want to call a repairman AGAIN or just go and buy a used refrigerator.
No, I would not recommend this to a friend.
Response from whirlpool.comBy stewakn, Social Care, October 16, 2019
Hey rixiej, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com