Customer reviews from philips.com
Philips Norelco - PowerTouch Electric Razor - Black
Average customer rating
4.4
(426 Reviews)
Rating breakdown 426 reviews
5 Stars
266
4 Stars
95
3 Stars
27
2 Stars
25
1 Star
13
86%of customers recommend this product.
(
339 out of
395)
Customer Reviews for Philips Norelco - PowerTouch Electric Razor - Black
Customer Rating
4
Nice Affordable Razor
on March 12, 2016
Posted by: BillA02
Gender:Male
I have no real complaints with this razor It is a very affordable product that does the job intended. I'd love to upgrade to a 5000 series sometime as I have used my uncles and love the speed and comfort with which it operates. I have been dropping hints to such for an upcoming birthday...
Pros: does a good job of shaving for the price.
Cons: none
Written by a customer while visiting philips.com
Posted by: olblue
Gender:Male
Verified Purchase:Yes
It's a razor! All razors are over priced. This was the best bang for the bucks.
Pros: it's black?
Cons: it's black!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Great Shaver!
on March 4, 2016
Posted by: AntonioB
Gender:Male
I received this shaver as a free sample, and I'm so happy that I did. This shaver is fantastic. It cuts closer than other more expensive models I have used in the past without needing multiple passes. It is powerful yet quiet and doesn’t get hair everywhere. The shaver holds its charge so I only had to charge it about once every two weeks. It works well on my neck and my head without tugging (which has been a problem for me in the past#. Cleaning this shaver is a snap as well as the heads pop open and you can run the unit under hot water. The pop-up trimmer isn’t that great as it tends to scratch me a little but other than that it works well.
PROS
Very quiet #no complaints from my wife like with other machines)
It is a decent size, not too big
The battery indicator works well
Easy to clean
Very close shave
Very quiet #no complaints from my wife like with other machines)
It is a decent size, not too big
The battery indicator works well
Easy to clean
Very close shave
CONS
The pop-up trimmer isn’t great
The pop-up trimmer isn’t great
Pros: very quiet (no complaints from my wife like with o, it is a decent size not too big, the battery indicator works well, easy to clean, very close shave
Cons: the pop-up trimmer isn’t great
Written by a customer while visiting philips.com
Posted by: BernardR
Gender:Male
Verified Purchase:Yes
I bought this a replacement for the same model shaver. The previous design had the shaver sitting in a stand to charge...the new one does not...a simple plug in cord, and they changed the plug in configuration so that it doesn't fit the previous stand. Absolutely stupid! No stand and you can't use the previous stand. It has to lie on a counter to charge. Stupid.
Cons: no stand for charging
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
Good entry-level shaver
on March 7, 2016
Posted by: KJKC
Gender:Male
I really like this shaver—it`s light, quiet, charges quickly, and cleans easily. However, I find that I`m unable to use it for a complete shave. I still require my existing electric shaver in order to trim around my goatee.
The Shaver 3100 cuts through stubble quick, and with fewer passes than my old shaver. After using it daily for about 2 weeks, I then went 5-days without shaving to see how it would handle long, dense growth. Unlike my existing shaver from a high-priced competitor, the Shaver 3100 was able to give me a close shave without having to trim it first. Unfortunately, I got a little too close to my goatee and it cut a large swath out. Since then, I use the 3100 for the majority of the shave, and use my old shaver to clean up around my goatee.
I`ve found that it works best and leads to less skin irritation when a little bit of shave gel is used. If it weren`t for these minor issues, I`d likely give this a 5-star review.
Full disclosure: I was given a free sample to use for this review.
Pros: fast shave, light, quiet, fast charging, easy to clean, cuts long growth
Cons: easy to cut growth that is meant to be kept
Written by a customer while visiting philips.com
Customer Rating
2
Charging issues
on October 11, 2020
Posted by: IceTee
Gender:Male
I had the older model of this shaver for many years. Once it seemed it was in need of replacing the heads I found I could buy a brand new shaver for not much more than the cost of the heads. Here it is 5 months after warranty expiration and the battery will not charge. I've cleaned the contacts, tried everything recommended to no avail. Of course the battery is NOT replaceable. Not the same quality as before.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, October 13, 2020
Hi there, thank you for your feedback. We are sorry to hear about this inconvenience with your Philips Norelco Shaver. If you have any further questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: TMac
Verified Purchase:Yes
Phillips stood by their warranty and replaced my 1 year old shaver with the 3100 which works great.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Anonymous
Verified Purchase:Yes
Customer service was great but my razor keeps breaking. Thank goodness I had warranty.
I would recommend this to a friend!
Written by a customer while visiting philips.com