Thanks for reaching out to us. We always try to deliver the best of products to our consumers and find your input therefore very important. The results you get with your shaver depend on two things; the device and the way the user handles it. It could be that the blades on your device have worn out and it therefore doesn't shave as comfy as it used to do. It could also depend on the way the shaver is handled. If you have sensitive skin, then it may be better for you to use your Philips Shaver with foam or shaving gel. You'll get the best result in that by always washing your face with water and soap before you start shaving, after that applying your shaving gel or foam to your skin. Lastly you'll get the best result by shaving in circular movements over your skin. This ensures that all hairs are removed from your skin even when they grow in different directions.

Let us know if this answers your question and if not, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.

Hope to speak to you soon!

Kind regards,
Philips Consumer Care