Customer reviews from whirlpool.com
Whirlpool - 20.7 Cu. Ft. Top-Freezer Refrigerator - Monochromatic Stainless-Steel
Average customer rating
4.1
(206 Reviews)
Rating breakdown 206 reviews
5 Stars
105
4 Stars
54
3 Stars
22
2 Stars
13
1 Star
12
83%of customers recommend this product.
(
153 out of
184)
Customer Reviews for Whirlpool - 20.7 Cu. Ft. Top-Freezer Refrigerator - Monochromatic Stainless-Steel
Customer Rating
2
Some concerns
on May 18, 2024
Posted by: Tomm
[This review was collected as part of a promotion.] Refrigerator works ok however we find it very loud especially after the compressor turns off. At that time, it seems to “ gurgle” for what seems like a long time. We are considering attempting to request a service call to have a technician investigate the situation and confirm this concern.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, May 23, 2024
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 538357.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 538357.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Never buy again
on January 23, 2024
Posted by: Brandywho
[This review was collected as part of a promotion.] The refrigerator was supposed to be garage rated. The freezer froze up and the stopped working.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 24, 2024
Hi Brandywho,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 471930.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 471930.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Whirpool
on January 10, 2024
Posted by: Bigboy7
from Texas
[This review was collected as part of a promotion.] I wasn't going to buy a Whirlpool appliance, but all my appliances came with the new house. I am very happy with all the Whirpool appliances.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
The regular refrigerator works.
on December 27, 2023
Posted by: TinaRae
[This review was collected as part of a promotion.] We have not been able to get the ice maker to work. We have tried since December 8. We put the arm down but it still does not work. We made sure the water is connected and turned on. We will probably just get a different refrigerator.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 29, 2023
Thank you for sharing your insights with us, Tina. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 456336.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love the space!
on December 16, 2023
Posted by: Karen
from Hot Springs, Arkansas
[This review was collected as part of a promotion.] So far the refrigerator has been great! I’m excited and happy with my purchase!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Very Disappointed
on November 22, 2023
Posted by: Home Ec Teacher
[This review was collected as part of a promotion.] I bought this refrigerator to replace the previous Whirlpool, which was similar. Because of the space in our kitchen, we are limited to size of refrigerator and this one fit. Plus, I had been pleased with the previous one. But, based on how the new one is now made and working, I will NEVER buy a Whirlpool again. Quality is so low! Door was already hinged correctly, but was installed so that it would not close and seal, and this was not a leveling issue. We had to fix that by working on a hinge. And, why do the produce drawers have a humidity control but do not close completely like all the other refrigerators I've had? Plus, controlling the temp has been hard--it's either too warm or freezing food on the bottom shelf. (Again, I've adjusted placement of foods, etc.) I also had to put it all together and the instructions are not clear on this. Another thing: The glass shelves do not look like they will hold up well and the side supports look flimsy, all especially compared to the previous model I had. Everything about this model is cheap.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 22, 2023
Thank you for sharing your insights with us, Home Ec Teacher. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 433727.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Needs improvement
on November 11, 2023
Posted by: Grits
[This review was collected as part of a promotion.] I like the room it has but I dislike the front of it. It is made with material that is not easy to keep clean. When I put stainless steel cleaner on it smudges and streaks.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Lemon...
on October 27, 2023
Posted by: Aunt B
from Indianapolis,IN
[This review was collected as part of a promotion.] Product already needs a service call after a week in my house.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 31, 2023
Thank you for sharing your insights with us, Aunt B. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 418709.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com