Customer reviews from whirlpool.com
Whirlpool - 20.7 Cu. Ft. Top-Freezer Refrigerator - Monochromatic Stainless-Steel
Average customer rating
4.1
(206 Reviews)
Rating breakdown 206 reviews
5 Stars
105
4 Stars
54
3 Stars
22
2 Stars
13
1 Star
12
83%of customers recommend this product.
(
153 out of
184)
Customer Reviews for Whirlpool - 20.7 Cu. Ft. Top-Freezer Refrigerator - Monochromatic Stainless-Steel
Customer Rating
5
I love it
on March 7, 2026
Posted by: Hop1970
[This review was collected as part of a promotion.] I am happy with the icemaker. It makes a lot of ice
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not happy
on February 7, 2026
Posted by: John's not happy
[This review was collected as part of a promotion.] My wife and I bought this refrigerator 3 month's ago, brand new and it's quit working. I haven't been able to get it fixed yet through it's warranty. I'm getting no where with it fixed.
Response from whirlpool.comBy Branded Team, Consumer Care, February 10, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 914673.
We’re looking forward to hearing from you.
Marie Q
Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 914673.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Awesome storage compartments!
on January 30, 2026
Posted by: Whirlcook
from Roxboro, North Carolina
[This review was collected as part of a promotion.] The whirlpool refrigerator was included I the purchase of my new home and really like that the freezer is Upton versus down below. The only issue I need to read up on is the sounds it makes that are soft but scare me at times. I'm sure it's associated with the ice maker or the frig adjustment to climate changes in the home, temperature levels and so forth. The other concern is keeping stainless steel looking clean and new. Not sure what solutions to use to keep that stainless steel looking new but will read up on it. Love it!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
White Refrigerator
on September 9, 2025
Posted by: Ole Geezer
[This review was collected as part of a promotion.] No ice maker they always break, So purchase with out the ice maker. Freezer the "RACK" why so short does not go to the back wall of the freezer. now all the small bags of stuff fall down between the shelf and the wall. Both Freezer & Refrigerator the flimsy rail on the molded shelfs. again stuff slides under the rail and falls down or falls down on the floor.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great product
on September 5, 2025
Posted by: Juju
[This review was collected as part of a promotion.] This is the second whirlpool refrigerator we own. Works great!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Temperature cont
on July 30, 2025
Posted by: Siu Tse
from Ca
[This review was collected as part of a promotion.] I bought this weeks ago , still have trouble to get the temperature as cool as I want. Food in the freezer not rocky hard, sauce cool like gello.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 31, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 759767
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 759767
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
on July 7, 2025
Posted by: None
[This review was collected as part of a promotion.] We got the new refrigerator with the house when we we bought it
Written by a customer while visiting whirlpool.com
Customer Rating
4
Brrrrr!
on June 25, 2025
Posted by: chuck
from Harrison Township, MIchigan
[This review was collected as part of a promotion.] I bought my refrigerator about 2 weeks ago. Both the freezer and refrigerator work great. The only problem is that it is a bit noisy, and I wish it had a light in the freezer. I forgot to look for that when I purchased the unit.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com