Customer reviews from blackanddecker.com
Black & Decker - 3-in-1 Grill, Griddle and Waffle Maker - Black
Average customer rating
2.5
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
5
4 Stars
2
3 Stars
2
2 Stars
1
1 Star
10
41%of customers recommend this product.
(
7 out of
17)
Customer Reviews for Black & Decker - 3-in-1 Grill, Griddle and Waffle Maker - Black
Customer Rating
3
Should I buy again?
on May 14, 2020
Posted by: WaffleFamily
from Fayetteville, GA
Gender:Female
We have owned two of these waffle maker/grills over our 42 years of marriage and have been pleased. Except for the sticking onto the waffle plate after a few years of use. I guess it is time to replace this appliance, but I'm not sure the new one will work any better since the reviews show this sticking is still a problem. I like the size and the features and the fold -up design, but if a new one is going to stick, then maybe I should choose another brand. Any help?
I would recommend this to a friend!
Written by a customer while visiting blackanddecker.com
Customer Rating
4
A good waffle maker, but loses non-stick
on July 17, 2020
Posted by: LanceL
from N Little Rock, AR
Gender:Male
I bought my first one years ago, and the non-stick wore off pretty quickly. I was still able to use it with a lot of work. I finally got another one for Father's Day. It is working great, but I would like to be able to purchase additional plates for my original. I would like to run both when making my waffles. I clicked on the "parts" link, but it took me to a powertools servicenet place. Where can I get replacement plates?
I would recommend this to a friend!
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Top plate falls off immediately.
on August 27, 2023
Posted by: Taylor427853
from Phillips, WI
Top plate does not stay on when you lift the cover up once it heats up. It just falls off. I haven’t even used it yet. I’m extremely disappointed in this product. My mom had the black and decker waffle maker that was from the early 90’s and it lasted 30 years. It was great. Thick cast iron plates, made perfect crispy waffles. This one came with melted plastic handles and falls apart as soon as you open it. You need oven mitts to hold it together. I’m very disappointed. I just want crispy waffles again. I’d return this one again (the last one was rusty out of the box) but I don’t have the box anymore because I stupidly assumed it would work. I’m trying to attach a video but it’s not letting me.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Mike, Mike, August 29, 2023
Hello Taylor427853 and thank you for taking the time to provide your feedback. I am sorry that you had a negative experience with Grill/Wafflemaker G48TD. I would like to assist you with getting in contact with our Customer Service Team that manages this product. We will be reaching out to you at the email address you have provided.
Thanks, Mike.
Thanks, Mike.
Written by a customer while visiting blackanddecker.com
Customer Rating
3
Bend the spring clamps to keep the plates in place
on December 29, 2024
Posted by: SGBob
from Saint George, UT
I had one of these for 30 years, but the waffles started sticking to the plates and I couldn't get replacements - so I bought this one (identical to my 30 year old). As others have noted, the plates are loose or fall off when the appliance heats up, which is not only inconvenient, but also a burn hazard. I was able to fix the problem by bending the spring clamps that hold the plate in so that the plates stay tight when heated. Otherwise, it works just like my original waffle iron. B&D needs to fix the spring clamp issue. Otherwise, I am happy with the product.
I would recommend this to a friend!
Response from blackanddecker.comBy Thanks, Deeris BLACK+DECKER, January 8, 2025
I apologize for the negative experience you had with the G48TD. We will reach out to you via the email you provided and share contact information for the division that manages this product, should you need further assistance. We have documented your comments and shared them with our product team for review and future consideration. Your feedback is invaluable in helping us make improvements.
Written by a customer while visiting blackanddecker.com