Customer reviews from ATT.com
Samsung - Rugby III Cell Phone (Unlocked) - Black
Average customer rating
3.8
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
10
4 Stars
4
3 Stars
4
2 Stars
1
1 Star
3
68%of customers recommend this product.
(
15 out of
22)
Customer Reviews for Samsung - Rugby III Cell Phone (Unlocked) - Black
Customer Rating
4
Simply Durable and Good
on April 21, 2014
Posted by: ZackD1985
It's not a smart phone, but i'll tell you, simplicity is everything. It's quite simple. It's a flip phone. That's it really. Some may read this and say "eh, simple? no thanks" others, "Good, simple is what I need". Get this phone.
Don't waste your money on the rugby smartphone, cause every square inch of that devise is protected, except the WHOLE SCREEN. dropped 6 feet onto the screen (like buttered toast) and shatter. That's not a rugby. This phone I had for over 4 years, and still works like it's only a few months old. Scratches, sure. Scuff marks, sure. But my GPS works still, my voicemail yup, and again, it's simple. Huzzah!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
2
Disfunctional and Unreliable
on July 11, 2014
Posted by: horsewrangler
I had a lot of issues with this phone and they were really serious issues.
The phone didn't give me text messages right away-they came anywhere from 2 hours to 2 days after they were sent. This happened since I first got the phone new.
The phone didn't show phone calls I'd received. The phone didn't ring or show that I'd even missed a call.This happened repeatedly and very often. Turning the phone off for awhile usually fixed this for a bit, but not permanently.
Some smaller issues are that it's ringtone selection is very small. It is supposed to be a durable phone, but the screen cracked early on from a small fall.
This was supposed to be a sturdy, reliable phone, but the cheap "free" phones that come with a contract worked far better than this "durable" one.
The phone didn't give me text messages right away-they came anywhere from 2 hours to 2 days after they were sent. This happened since I first got the phone new.
The phone didn't show phone calls I'd received. The phone didn't ring or show that I'd even missed a call.This happened repeatedly and very often. Turning the phone off for awhile usually fixed this for a bit, but not permanently.
Some smaller issues are that it's ringtone selection is very small. It is supposed to be a durable phone, but the screen cracked early on from a small fall.
This was supposed to be a sturdy, reliable phone, but the cheap "free" phones that come with a contract worked far better than this "durable" one.
Cons: mechanical issues, unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
5
Great Push-to-Talk Phone
on December 28, 2012
Posted by: Gary99
from Seattle, WA, USA
I use this device for PTT -- would recommend to anyone looking for fast call setup.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
1
Samsung Rugby III--Junk-plastic not durable like the Rugby I had a year or so ago (now 10-3-2013). I would not recommend to a friend. Not what I expected. Lighter weight means less durable. I can see this thing cracking the first time it is dropped.
on October 3, 2013
Posted by: SamsungRugbyIIIJunk
from St. Louis, MO, USA
Inferior product. Not at all like the Rugby I had a little over a year ago. The updates to the product are terrible. Plastic, not sturdy. Extra cord "Ear Jack converter". Can't plug in my own earbuds-unless I use this extra small cord first. Based on other reviews, sound quality poor, navigation poor. Key pad not as sturdy and easy to use as the old one. This is not military spec for sure--as the first one I had was. This is a piece of plastic junk.
Cons: inferior product, plastic, not durable like last rugby, not military spec, must use ear jack converter
No, I would not recommend this to a friend.
Response from ATT.comBy Robert, Social Media , October 12, 2013
Hello,
I’m with AT&T and I’m sorry to hear about this. We will be happy to research this inquiry for you. If you like, you can e-mail your account and contact information to ATTCustomerCare@att.com and I can review this for you. My normal working hours are 830am to 530pm EST M-F. Thanks, Robert G AT&T Social Media Manager.
I’m with AT&T and I’m sorry to hear about this. We will be happy to research this inquiry for you. If you like, you can e-mail your account and contact information to ATTCustomerCare@att.com and I can review this for you. My normal working hours are 830am to 530pm EST M-F. Thanks, Robert G AT&T Social Media Manager.
Written by a customer while visiting ATT.com
Customer Rating
3
Phone is not tough
on March 22, 2013
Posted by: Anonymous
from Valatie, NY 12184, USA
The battery only lasted 1/2 day
You can't use ptt when there is no service
Phone is Not built to military specifications the upper 1/2 broke off when dropped
You can't use ptt when there is no service
Phone is Not built to military specifications the upper 1/2 broke off when dropped
Cons: not as described
No, I would not recommend this to a friend.
Response from ATT.comBy Robert, Social Media , April 3, 2013
Hello,
I’m with AT&T and I’m sorry to hear about this. We will be happy to research this inquiry for you. If you like, you can e-mail your account and contact information to ATTCustomerCare@att.com and I can review this for you. My normal working hours are 830am to 530pm EST M-F. Thanks, Robert G AT&T Social Media Manager.
I’m with AT&T and I’m sorry to hear about this. We will be happy to research this inquiry for you. If you like, you can e-mail your account and contact information to ATTCustomerCare@att.com and I can review this for you. My normal working hours are 830am to 530pm EST M-F. Thanks, Robert G AT&T Social Media Manager.
Written by a customer while visiting ATT.com
Customer Rating
1
Lousy...I Made a BIG Mistake
on January 18, 2013
Posted by: CritiqueLeader
Where to begin?
• When using PTT, if no one talks for 15 seconds, the phone exits the PTT mode and you have to start all over again. (Open lid, select contact, and press PTT)
• Cannot answer a call without opening the lid.
• Cannot initiate a PTT call without opening the lid.
• Front display goes out after a few seconds with no option to increase the time.
• Cannot tell, at a glance, if the phone is ON or OFF. With lid closed, it’s completely dark, no LEDs lighted.
• If using an automobile charger configuration and your automobile power goes off when you turn off your key, the phone will quit charging. In order to resume the charge, you have to remove and reconnect the cable going to the phone.
• Closing the lid does not always end a call.
• No easy access to the contact list/address book.
• Difficult to handle without inadvertently pushing the PTT button or volume controls.
• Speakerphone audio is horrible.
• I’m sure the list of negatives will grow as I use the phone.
• I would have returned it within the 15 day trial period, but there is really nothing else good that is offered.
• Wish I had my money back. Now I have to wait the 2 year contract out and switch.
• When using PTT, if no one talks for 15 seconds, the phone exits the PTT mode and you have to start all over again. (Open lid, select contact, and press PTT)
• Cannot answer a call without opening the lid.
• Cannot initiate a PTT call without opening the lid.
• Front display goes out after a few seconds with no option to increase the time.
• Cannot tell, at a glance, if the phone is ON or OFF. With lid closed, it’s completely dark, no LEDs lighted.
• If using an automobile charger configuration and your automobile power goes off when you turn off your key, the phone will quit charging. In order to resume the charge, you have to remove and reconnect the cable going to the phone.
• Closing the lid does not always end a call.
• No easy access to the contact list/address book.
• Difficult to handle without inadvertently pushing the PTT button or volume controls.
• Speakerphone audio is horrible.
• I’m sure the list of negatives will grow as I use the phone.
• I would have returned it within the 15 day trial period, but there is really nothing else good that is offered.
• Wish I had my money back. Now I have to wait the 2 year contract out and switch.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com