Customer reviews from geappliances.com
GE - Caf 23.1 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average customer rating
4.1
(374 Reviews)
Rating breakdown 374 reviews
5 Stars
214
4 Stars
74
3 Stars
37
2 Stars
19
1 Star
30
81%of customers recommend this product.
(
289 out of
358)
Customer Reviews for GE - Caf 23.1 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Customer Rating
1
Not a good experience
on May 8, 2019
Posted by: Kins12345
from Portland Oregon
Where to start... how about the design of the ability to get hot water from the dispenser unfortunately the steam from the water creates a blemish above on the stainless steel door the size of a football
Next up is the noise that the fridge raider makes not your common noise for the icemaker I am talking like a gremlin is living in there and it’s intermittent sometimes can be in the middle of the night fun
Now it’s decided to freeze our food in the vegetable bins in the fridge we have the fridge raider so low but the ice is building up behind the drawers it’s like the old kind of fridge or I have to defrost it ridiculous we’re done no more GE
Next up is the noise that the fridge raider makes not your common noise for the icemaker I am talking like a gremlin is living in there and it’s intermittent sometimes can be in the middle of the night fun
Now it’s decided to freeze our food in the vegetable bins in the fridge we have the fridge raider so low but the ice is building up behind the drawers it’s like the old kind of fridge or I have to defrost it ridiculous we’re done no more GE
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARONatGE, GE_Appliances, May 10, 2019
Hello! We're sorry to hear of this difficulty you are experiencing with your refrigerator. Please reach out to us by email at the following link so we may review your situation: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact
We appreciate your feedback and look forward to hearing from you.
We appreciate your feedback and look forward to hearing from you.
Written by a customer while visiting geappliances.com
Customer Rating
1
Dead after 6 years
on August 5, 2021
Posted by: Rellies
We had to get this fridge repaired numerous times. Now, there is a coolant leak and it is totaled. I will never again buy a GE appliance.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, August 9, 2021
Hello, Thanks for sharing your thoughts with us. We're truly sorry to hear that our refrigerator didn't meet your expectations. We are constantly striving to improve the quality of our products and your feedback is helpful.
We're also very sorry to hear you're leaving us. We hope you will consider purchasing GE Appliances in the future and allow us the opportunity to regain your faith in our products. We're wishing you the very best. - Sharon@GEA
We're also very sorry to hear you're leaving us. We hope you will consider purchasing GE Appliances in the future and allow us the opportunity to regain your faith in our products. We're wishing you the very best. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Do not buy this
on August 22, 2021
Posted by: Raphael Isk
from Los Angeles
Since we bought this product it’s been doing nothing but breaking down everything since we’ve owned it and now for years after the warranty it died again. The GE brand is the worst ever I will do a chargeback on this fridge
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, August 26, 2021
Hi there,
We're awfully sorry to hear that your refrigerator has been breaking down and can definitely understand your disappointment. This is not the experience we want our customers to experience and will be certain to share this feedback with the development team for future builds. We would recommend scheduling a service appointment for repairs.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm. Let us know if you need anything. Mike@GEA
We're awfully sorry to hear that your refrigerator has been breaking down and can definitely understand your disappointment. This is not the experience we want our customers to experience and will be certain to share this feedback with the development team for future builds. We would recommend scheduling a service appointment for repairs.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm. Let us know if you need anything. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Crappy product
on September 29, 2021
Posted by: memememo
It sucks and has destroyed our floors twice. The ice dispenser has to be cleared out almost every time you use it.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, October 1, 2021
Hi there, we couldn't be more sorry to hear this refrigerator has twice destroyed your floors and that you're having to clear out the ice maker to use it. This is never the ownership experience we want for out consumers so we can only begin to imagine how stressful this has been for you.
To have it fixed, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
Regarding your floors, we suggest contacting Sedgwick at 1-844-652-3105.
We hope this information is found useful and we want to thank you for bringing this to our attention. Your feedback is valued here and will help us work to improve upon our appliances.
Guy@GEA
To have it fixed, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
Regarding your floors, we suggest contacting Sedgwick at 1-844-652-3105.
We hope this information is found useful and we want to thank you for bringing this to our attention. Your feedback is valued here and will help us work to improve upon our appliances.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
looks good, repair and maintenance nightmare
on October 25, 2021
Posted by: Dylans grammy
from Deltaville, VA 23043
The refrigerator is a nightmare to keep running. I have had this item 5 years, and have had 7 service calls.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Chris@GEA, GE_Appliances, October 26, 2021
Hello, thank you for taking the time to leave us your review. We are very sorry that your refrigerator has required so many service appointments during its lifespan. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience and frustration this may have caused. If you have any further questions or concerns, please feel free to contact us any time as we are always here to help. -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
AWFUL REFRIGERATOR
on August 26, 2022
Posted by: RIIIRI
from FLORIDA
YOU SPEND MONEY TO BUY WHAT YOU THINK WILL BE A GOOD SOLID REFRIGERATOR - PURCHASED AND ONLY 7 YR SOLD AND NEED A NEW REFRIGERATOR - GOOD THINK IT IS NOT MANUFACTURED ANY LONGER
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, September 9, 2022
Hey there,
Thank you for taking some time to write about your refrigerator. We're truly sorry to hear that it is not working as it should and understand how disappointing this is. This is not something we would expect from our products. If you have not done so, we do encourage you to schedule a service call. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
If you need any assistance, we're always happy to help. Mike@GEA
Thank you for taking some time to write about your refrigerator. We're truly sorry to hear that it is not working as it should and understand how disappointing this is. This is not something we would expect from our products. If you have not done so, we do encourage you to schedule a service call. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
If you need any assistance, we're always happy to help. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
First there were many, now stands one!
on August 12, 2013
Posted by: sdss
from new jersey
After looking at so many refrigerators, I am thrilled to have selected this model. So far all is working perfectly, more than enough usable space, with many options for you to individualize the space, and the freezer is bigger than it looks. You have a clear view of everything that's in your fridge. It is a good looking fridge as well, stainless is not too bright, but not dull either, and it cleans up beautifully. Also, very sturdy, handles are solid, as are all three doors, nothing at all flimsy or cheap about this product. The dark colored inserts on the two - gallon door shelves, and the drop down tray are a really nice touch, great idea. Ice/Water works great, good flow on both. LCD screen and touch controls are easy to use, and the fact that you can upload pictures is a huge bonus, the hot water dispenser is the icing on the cake. If it continues to perform well over the years to come, as I am sure it will, I would have to say if you are in the market for this type of refrigerator, seriously consider this model. Only reason I didn't give it all excellents is due to the fact that the doors do not swing open fully, so getting the full width drawer in and out to clean it is a bit tricky.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Sounds like a lawnmower!!
on August 9, 2013
Posted by: MEY00
I purchased this as part of a complete appliance package for my kitchen remodel. Read up and was happy to hear that people were saying it is "quiet'. Mine? Not so much. Sounds like a lawnmower when the compressor turns on! Horrible. GE says it's normal, and that I bought the "top of the line." Could of fooled me! My pocket book says yes....the quality of this fridge says NO!
No, I would not recommend this to a friend.
Performance
3
Quality
2
Features
5
Value
1
Written by a customer while visiting geappliances.com