Customer reviews from elgato.com
Elgato - USB Video Capture Device - Multicolor
Average customer rating
3.1
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
8
4 Stars
6
3 Stars
2
2 Stars
2
1 Star
9
54%of customers recommend this product.
(
13 out of
24)
Customer Reviews for Elgato - USB Video Capture Device - Multicolor
Customer Rating
5
Fantastic Device!
on June 22, 2022
Posted by: schulerz1
Gender:Male
I've used elgato for over a year now to transfer 100s of hours of video from VCRs, camcorders, and more. It works fantastic! Highly recommend this device!
I would recommend this to a friend!
Written by a customer while visiting elgato.com
Customer Rating
1
Not built to last.
on August 13, 2024
Posted by: Wombat
Gender:Male
It worked fine when I first got it, but after a few months of weekly use, it stopped working. I had to buy a different capture device to continue streaming my events. My local video game tournaments suffered when the Elgato Video Capture didn't live up to expectations.
No, I would not recommend this to a friend.
Response from elgato.comBy Victor, Technical Marketing, September 9, 2024
Hi Wombat, that should not happen at all - but we're here to help! Let's have a look if we can find a better product for your streams - please open a ticket at help.elgato.com so we can exchange or upgrade your capture card.
Written by a customer while visiting elgato.com
Customer Rating
2
Keep away
on November 26, 2021
Posted by: Anonymous
Gender:Male
Purchased to transfer old family VHS videos and the software is problematic. The videos run fine in the viewing window during the recording process, all the way to completion including all audio and video, but I believe something goes wrong during the subsequent file generation process. Any time after roughly 1 hour into viewing to digital output, the audio randomly drops for no reason, video might be randomly cut off, and in one case the entire video speeds up as if it's fast forwarding. No explanation whatsoever. This is happening in multiple video players on both a PC and televisions that accept MP4 files. It is not my PC or the video players. I believe the Elgato software is buggy. I'm forced to split all videos into multiple 45 minute segments and even then the tail end of some videos are disappearing all together when digitized. I regret my purchase and would advise you stay away all together. A waste of both my time and my money.
No, I would not recommend this to a friend.
Response from elgato.comBy Elgato, Technical Marketing, December 6, 2021
Hi Dave,
We're sorry to hear about your experience with the Video Capture.
Our support team would be happy to help out with any issues you might be experiencing. You can contact them by going to http://e.lga.to/help and submit a request.
Best regards,
- Elgato
We're sorry to hear about your experience with the Video Capture.
Our support team would be happy to help out with any issues you might be experiencing. You can contact them by going to http://e.lga.to/help and submit a request.
Best regards,
- Elgato
Written by a customer while visiting elgato.com
Customer Rating
1
Used to be a great product – but crashes on M1 Mac
on January 2, 2022
Posted by: dhildie
Gender:Male
I used to LOVE this product, but it continually crashes at the VERY END of video transfers. I think this is because the software is no longer compatible with the latest (ie. M1) Macs. I'm providing the crash logs to Elgato in the hopes they will troubleshoot.
No, I would not recommend this to a friend.
Response from elgato.comBy Elgato, Technical Marketing, January 3, 2022
Hi dhildie,
We're sorry to hear about your experience with the Video Capture.
Our support team would be happy to help out with any issues you might be experiencing. You can contact them by going to http://e.lga.to/help and submit a request.
Best regards,
- Elgato
We're sorry to hear about your experience with the Video Capture.
Our support team would be happy to help out with any issues you might be experiencing. You can contact them by going to http://e.lga.to/help and submit a request.
Best regards,
- Elgato
Written by a customer while visiting elgato.com
Customer Rating
5
Best available that we're aware of
on March 10, 2021
Posted by: Ultrachrome
My company uses these for commercial purposes because it's the most reliable and easiest to use of the many video capture cards we tried. We especially like that it doesn't stop recording if there's a glitch in the tape or loss of control track.
I would recommend this to a friend!
Written by a customer while visiting elgato.com
Customer Rating
1
Great looking device, very sad performance.
on June 21, 2022
Posted by: Wardie3
Gender:Male
Simple to connect RCA to USB on iMac, but very disappointed with the video output. The captured movies are banded, with blothchy color. Same VHS tape and player performed well on my 32" TV, so it isn't the tape or the VCR causing the problem.
I used my iPad to film the TV screen and that worked much better.
I also tried using my iPhone to capture the video on the TV screen and that worked marginally better than the iPad.
Screenshots of the two movies are attached.
I used my iPad to film the TV screen and that worked much better.
I also tried using my iPhone to capture the video on the TV screen and that worked marginally better than the iPad.
Screenshots of the two movies are attached.
No, I would not recommend this to a friend.
Response from elgato.comBy Elgato, Technical Marketing, July 4, 2022
Hi Wardie3,
We're sorry to hear about your experience with Video Capture.
Our support team would be happy to help out. You can contact them by going to http://e.lga.to/help.
Best regards,
- Elgato
We're sorry to hear about your experience with Video Capture.
Our support team would be happy to help out. You can contact them by going to http://e.lga.to/help.
Best regards,
- Elgato
Written by a customer while visiting elgato.com
Customer Rating
1
Terrible
on February 3, 2022
Posted by: Owen6
Gender:Male
Have to be a sleuth to find the app to download. I connected the device to my VCR and computer via the instructions and installed the required software. When I run the software it just pops up a window that states: "Please connect your Elgato Video Capture hardware to any USB 2.0 port." I tried unplugging the USB cable several times and tried multiple computers with the same results.
No, I would not recommend this to a friend.
Response from elgato.comBy Elgato, Technical Marketing, February 4, 2022
Hi Owen6,
We're sorry to hear about your experience with Video Capture.
We recommend downloading the drivers manually from our website, which can be found here:
https://edge.elgato.com/egc/windows/drivers/vc/Video_Capture_Driver_7.07.0.128_1.exe
If this does not fix the issues, our support team would be happy to help out with troubleshooting this issue with you. You can contact them by going to http://e.lga.to/help and submitting a request.
Best regards,
- Elgato
We're sorry to hear about your experience with Video Capture.
We recommend downloading the drivers manually from our website, which can be found here:
https://edge.elgato.com/egc/windows/drivers/vc/Video_Capture_Driver_7.07.0.128_1.exe
If this does not fix the issues, our support team would be happy to help out with troubleshooting this issue with you. You can contact them by going to http://e.lga.to/help and submitting a request.
Best regards,
- Elgato
Written by a customer while visiting elgato.com
Customer Rating
1
Output video has many static-like glitches
on April 4, 2023
Posted by: Dube
Gender:Male
I bought this about a week ago. Setup was easy enough. I tried capture from my 8mm camcorder tapes. The early results showed frequent image scrambling with periods of decent video. The image from the camcorder screen was excellent. I also fed the same video into another video capture device and it did not have this problem so I am convinced that the elgato device is flawed. I tried it on Windows 11 and windows 10 laptops with the same results.
No, I would not recommend this to a friend.
Written by a customer while visiting elgato.com