Customer reviews from elgato.com
Elgato - USB Video Capture Device - Multicolor
Average customer rating
3
(32 Reviews)
Rating breakdown 32 reviews
5 Stars
8
4 Stars
8
3 Stars
2
2 Stars
3
1 Star
11
54%of customers recommend this product.
(
15 out of
28)
Customer Reviews for Elgato - USB Video Capture Device - Multicolor
Customer Rating
3
stuttering and desynced audio
on May 25, 2021
Posted by: bob27bob27
worked great but as new windows 10 updates arrived, quality became worse and worse
No, I would not recommend this to a friend.
Response from elgato.comBy Elgato, Technical Marketing, June 7, 2021
Hi bob27,
We're sorry to hear about your experience with the Video Capture.
Our support team would be happy to help out with any issues you might be experiencing. You can contact them by going to http://e.lga.to/help.
Best regards,
- Elgato
We're sorry to hear about your experience with the Video Capture.
Our support team would be happy to help out with any issues you might be experiencing. You can contact them by going to http://e.lga.to/help.
Best regards,
- Elgato
Written by a customer while visiting elgato.com
Customer Rating
5
Works Great
on September 1, 2021
Posted by: PWE-media
I had 25 VHS tapes to digitize for a client. I loved the set and forget-it feature. once I knew how long each tape was, I put the length in and let it digitize. This allowed me to move on to other projects. My client was very satisfied with the results and I got referrals from him. I use it on an HP Envy with i7 processor and 16GB of RAM. The companion software works as advertised.
I would recommend this to a friend!
Written by a customer while visiting elgato.com
Customer Rating
5
Fantastic Device!
on June 22, 2022
Posted by: schulerz1
Gender:Male
I've used elgato for over a year now to transfer 100s of hours of video from VCRs, camcorders, and more. It works fantastic! Highly recommend this device!
I would recommend this to a friend!
Written by a customer while visiting elgato.com
Customer Rating
5
Fantastic Converter
on November 22, 2022
Posted by: SherronW
Gender:Female
I have tons of VCR tapes and camcorder tapes. This device is amazing. Lets you stop and start recording. Trim, etc. Grest economical option over a vendor conversion service provider. DIY!!
I would recommend this to a friend!
Written by a customer while visiting elgato.com
Customer Rating
1
Not built to last.
on August 13, 2024
Posted by: Wombat
Gender:Male
It worked fine when I first got it, but after a few months of weekly use, it stopped working. I had to buy a different capture device to continue streaming my events. My local video game tournaments suffered when the Elgato Video Capture didn't live up to expectations.
No, I would not recommend this to a friend.
Response from elgato.comBy Victor, Technical Marketing, September 9, 2024
Hi Wombat, that should not happen at all - but we're here to help! Let's have a look if we can find a better product for your streams - please open a ticket at help.elgato.com so we can exchange or upgrade your capture card.
Written by a customer while visiting elgato.com
Customer Rating
4
Not sure about the poor reviews.
on May 29, 2025
Posted by: coatroute
This adapter worked great for digitizing our old family VHS collection of 40+ tapes. I'm not sure why all the negative reviews. Just be sure to play back the video after trimming and saving to be sure there aren't any audio-sync issues or anything with the saved file and you are good to go. I have had the app crash on occasion but that is relatively rare considering how many hours of tape I've converted. It is also working well on Apple Silicon.
If you're having issues, be sure everything on your PC/Mac is updated with the latest drivers etc. and you should be good to go.
I would recommend this to a friend!
Written by a customer while visiting elgato.com
Customer Rating
2
Keep away
on November 26, 2021
Posted by: Anonymous
Gender:Male
Purchased to transfer old family VHS videos and the software is problematic. The videos run fine in the viewing window during the recording process, all the way to completion including all audio and video, but I believe something goes wrong during the subsequent file generation process. Any time after roughly 1 hour into viewing to digital output, the audio randomly drops for no reason, video might be randomly cut off, and in one case the entire video speeds up as if it's fast forwarding. No explanation whatsoever. This is happening in multiple video players on both a PC and televisions that accept MP4 files. It is not my PC or the video players. I believe the Elgato software is buggy. I'm forced to split all videos into multiple 45 minute segments and even then the tail end of some videos are disappearing all together when digitized. I regret my purchase and would advise you stay away all together. A waste of both my time and my money.
No, I would not recommend this to a friend.
Response from elgato.comBy Elgato, Technical Marketing, December 6, 2021
Hi Dave,
We're sorry to hear about your experience with the Video Capture.
Our support team would be happy to help out with any issues you might be experiencing. You can contact them by going to http://e.lga.to/help and submit a request.
Best regards,
- Elgato
We're sorry to hear about your experience with the Video Capture.
Our support team would be happy to help out with any issues you might be experiencing. You can contact them by going to http://e.lga.to/help and submit a request.
Best regards,
- Elgato
Written by a customer while visiting elgato.com
Customer Rating
1
Used to be a great product – but crashes on M1 Mac
on January 2, 2022
Posted by: dhildie
Gender:Male
I used to LOVE this product, but it continually crashes at the VERY END of video transfers. I think this is because the software is no longer compatible with the latest (ie. M1) Macs. I'm providing the crash logs to Elgato in the hopes they will troubleshoot.
No, I would not recommend this to a friend.
Response from elgato.comBy Elgato, Technical Marketing, January 3, 2022
Hi dhildie,
We're sorry to hear about your experience with the Video Capture.
Our support team would be happy to help out with any issues you might be experiencing. You can contact them by going to http://e.lga.to/help and submit a request.
Best regards,
- Elgato
We're sorry to hear about your experience with the Video Capture.
Our support team would be happy to help out with any issues you might be experiencing. You can contact them by going to http://e.lga.to/help and submit a request.
Best regards,
- Elgato
Written by a customer while visiting elgato.com