Customer reviews from elgato.com
Elgato - USB Video Capture Device - Multicolor
Average customer rating
3.1
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
8
4 Stars
6
3 Stars
2
2 Stars
2
1 Star
9
54%of customers recommend this product.
(
13 out of
24)
Customer Reviews for Elgato - USB Video Capture Device - Multicolor
Customer Rating
4
Really Simple To Use
on April 21, 2020
Posted by: Paul
Gender:Male
Bought it to grab some footage off my retro consoles, and it worked great
I would recommend this to a friend!
Written by a customer while visiting elgato.com
Customer Rating
4
Worked great for me!
on January 3, 2024
Posted by: DanOfTheDead
Gender:Male
I read some of the lesser reviews, but I experienced none of the issues that others have had. I believe many issues were user error. I downloaded the app and while it's not 100% intuitive, in a short while it was easily doing exactly what I expected. It will record in various file sizes: Larger for clarity or smaller for disc space conservation. Editing tool to trim video was easy to use. Results were outstanding considering the source video. I posted some VHS video taken 30 years ago to Facebook and people were amazed. I will say that the video looks much better for Facebook than when it is full-screen, but it did come from antiquated VHS tape that will never compare to HD video we've become accustomed to. It can be darker and lack the resolution of an iPhone video. That's not the fault of this product. Video can be upscaled, but there are limits.
I would recommend this to a friend!
Written by a customer while visiting elgato.com
Customer Rating
5
Fantastic product
on March 30, 2020
Posted by: Andrerw1
Gender:Male
I try few other products. This is the best video convertour you can get. This product is Amazing!!!
I would recommend this to a friend!
Written by a customer while visiting elgato.com
Customer Rating
4
Works very well most of the time
on August 25, 2022
Posted by: Jim C
I'm transferring home movies from VHS compact and 8mm formats to digital; over 80 tapes. These tapes are from 14 to 30 years old. The mylar and ferrous oxide have endured the test of time beautifully. The source machines are a VCR and an 8mm video camera. The target machine is a Windows 10 laptop. The Elgato hardware and software does a great job most of the time. I've had to retransfer about 10 of the tapes due to audio and video getting out of sync from several seconds to several minutes rendering the digital versions unplayable. Several times while transferring, after one tape finishes, I select the "Again" option to transfer a subsequent tape. The app's cache may be getting corrupted by using the "Again" option. It may work best to close the app and restart it between tape transfers. I've only got six tapes left to transfer and overall, I'm very impressed with Elgato's hardware and software. I'm going to use Pinnacle Studio 25 to edit the digital videos to add menus for scene selections and to remove some high pitched noise from a couple of videos. Thanks for a good product, Elgato!
I would recommend this to a friend!
Written by a customer while visiting elgato.com
Customer Rating
4
Worked great after resolving user error
on August 8, 2023
Posted by: Lori
Gender:Female
My user error: didnt install driver first. Installed the driver and then the software. Plugged in the VHS player to the appropriate 2.0 USB not SS usb. Made sure the plug the connectors up to the correct VHS side of the player and not the dvd side. :) Program worked perfect! I have a windows 10 system and recorded then played with windows media player or vlc without issue.
I would like to see Elgato move forward with this and make sure it works with new windows and mac computers. Upgrade the device to be compatible with 3.0 / SS usb ports. appreciate the friendly support line though! thank you!
I would recommend this to a friend!
Written by a customer while visiting elgato.com
Customer Rating
1
Driver is out of date and does not work Win 10/11
on December 14, 2024
Posted by: Annoyed
Driver is out of date an not supported on win 10 or 11 without turning off memory integrity please fix this!
Response from elgato.comBy Victor, Technical Marketing, December 16, 2024
Hello,
we updated our driver to support Memory Core Isolation.
Please contact our support at help.elgato.com to get assistance.
we updated our driver to support Memory Core Isolation.
Please contact our support at help.elgato.com to get assistance.
Written by a customer while visiting elgato.com
Customer Rating
3
stuttering and desynced audio
on May 25, 2021
Posted by: bob27bob27
worked great but as new windows 10 updates arrived, quality became worse and worse
No, I would not recommend this to a friend.
Response from elgato.comBy Elgato, Technical Marketing, June 7, 2021
Hi bob27,
We're sorry to hear about your experience with the Video Capture.
Our support team would be happy to help out with any issues you might be experiencing. You can contact them by going to http://e.lga.to/help.
Best regards,
- Elgato
We're sorry to hear about your experience with the Video Capture.
Our support team would be happy to help out with any issues you might be experiencing. You can contact them by going to http://e.lga.to/help.
Best regards,
- Elgato
Written by a customer while visiting elgato.com
Customer Rating
5
Works Great
on September 1, 2021
Posted by: PWE-media
I had 25 VHS tapes to digitize for a client. I loved the set and forget-it feature. once I knew how long each tape was, I put the length in and let it digitize. This allowed me to move on to other projects. My client was very satisfied with the results and I got referrals from him. I use it on an HP Envy with i7 processor and 16GB of RAM. The companion software works as advertised.
I would recommend this to a friend!
Written by a customer while visiting elgato.com