Customer reviews from elgato.com
Elgato - USB Video Capture Device - Multicolor
Average customer rating
3
(32 Reviews)
Rating breakdown 32 reviews
5 Stars
8
4 Stars
8
3 Stars
2
2 Stars
3
1 Star
11
54%of customers recommend this product.
(
15 out of
28)
Customer Reviews for Elgato - USB Video Capture Device - Multicolor
Customer Rating
4
Really Simple To Use
on April 21, 2020
Posted by: Paul
Gender:Male
Bought it to grab some footage off my retro consoles, and it worked great
I would recommend this to a friend!
Written by a customer while visiting elgato.com
Customer Rating
4
Worked great for me!
on January 3, 2024
Posted by: DanOfTheDead
Gender:Male
I read some of the lesser reviews, but I experienced none of the issues that others have had. I believe many issues were user error. I downloaded the app and while it's not 100% intuitive, in a short while it was easily doing exactly what I expected. It will record in various file sizes: Larger for clarity or smaller for disc space conservation. Editing tool to trim video was easy to use. Results were outstanding considering the source video. I posted some VHS video taken 30 years ago to Facebook and people were amazed. I will say that the video looks much better for Facebook than when it is full-screen, but it did come from antiquated VHS tape that will never compare to HD video we've become accustomed to. It can be darker and lack the resolution of an iPhone video. That's not the fault of this product. Video can be upscaled, but there are limits.
I would recommend this to a friend!
Written by a customer while visiting elgato.com
Customer Rating
3
Okay but
on July 12, 2025
Posted by: slainbabyyc
I bought this to digitize hi-8 cassettes from my sony handycam. the software is extremely outdated and outputs a very compressed and lackluster video. however, by using obs to screen record the elgato video capture application, i am able to record the preview that displays in the app which is much higher quality. elgato should update the app and allow users to save the video output with no compression.
Written by a customer while visiting elgato.com
Customer Rating
2
Don't buy if you have a mac
on August 5, 2025
Posted by: Charles
Gender:Male
Included and mandatory software on mac is unusable at 1500kbit/s, horrible quality. They won't update the software or offer drivers to use with OBS. The capture card is useless on Macos :(. Works fine on Windows (with OBS).
No, I would not recommend this to a friend.
Written by a customer while visiting elgato.com
Customer Rating
5
Fantastic product
on March 30, 2020
Posted by: Andrerw1
Gender:Male
I try few other products. This is the best video convertour you can get. This product is Amazing!!!
I would recommend this to a friend!
Written by a customer while visiting elgato.com
Customer Rating
4
Works very well most of the time
on August 25, 2022
Posted by: Jim C
I'm transferring home movies from VHS compact and 8mm formats to digital; over 80 tapes. These tapes are from 14 to 30 years old. The mylar and ferrous oxide have endured the test of time beautifully. The source machines are a VCR and an 8mm video camera. The target machine is a Windows 10 laptop. The Elgato hardware and software does a great job most of the time. I've had to retransfer about 10 of the tapes due to audio and video getting out of sync from several seconds to several minutes rendering the digital versions unplayable. Several times while transferring, after one tape finishes, I select the "Again" option to transfer a subsequent tape. The app's cache may be getting corrupted by using the "Again" option. It may work best to close the app and restart it between tape transfers. I've only got six tapes left to transfer and overall, I'm very impressed with Elgato's hardware and software. I'm going to use Pinnacle Studio 25 to edit the digital videos to add menus for scene selections and to remove some high pitched noise from a couple of videos. Thanks for a good product, Elgato!
I would recommend this to a friend!
Written by a customer while visiting elgato.com
Customer Rating
4
Worked great after resolving user error
on August 8, 2023
Posted by: Lori
Gender:Female
My user error: didnt install driver first. Installed the driver and then the software. Plugged in the VHS player to the appropriate 2.0 USB not SS usb. Made sure the plug the connectors up to the correct VHS side of the player and not the dvd side. :) Program worked perfect! I have a windows 10 system and recorded then played with windows media player or vlc without issue.
I would like to see Elgato move forward with this and make sure it works with new windows and mac computers. Upgrade the device to be compatible with 3.0 / SS usb ports. appreciate the friendly support line though! thank you!
I would recommend this to a friend!
Written by a customer while visiting elgato.com
Customer Rating
1
Video doesn't transfer properly
on November 9, 2025
Posted by: nbendel
Gender:Male
I bought this a year ago and I still can't get it transfer video properly. I bought a high end computer thinking that it would make a difference and it didn't. I added on another memory card thinking that would help and it didn't. What a waste of money and time this video capture has caused me.
Response from elgato.comBy Victor, Tech-Marketing, November 10, 2025
Hello,
we're sorry to hear that. We as Elgato stand for quality. Could you please open a support ticket at help.elgato.com so we can identify and solve the issue? Our agents are happy to help.
we're sorry to hear that. We as Elgato stand for quality. Could you please open a support ticket at help.elgato.com so we can identify and solve the issue? Our agents are happy to help.
Written by a customer while visiting elgato.com