Customer reviews from brother-usa.com
Brother - MFC-J650DW Wireless All-In-One Printer - Black
Average customer rating
4.1
(109 Reviews)
Rating breakdown 109 reviews
5 Stars
60
4 Stars
25
3 Stars
9
2 Stars
8
1 Star
7
83%of customers recommend this product.
(
86 out of
104)
Customer Reviews for Brother - MFC-J650DW Wireless All-In-One Printer - Black
Customer Rating
5
Best Gift Ever Received
on October 31, 2015
Posted by: Beachhead
from San Francisco, CA
My brother purchased my Brothers All in One for my birthday and I have enjoyed every aspect of the machine and its quality.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Buy
on November 12, 2015
Posted by: VillaSugar
from Denver, CO
This is a great basic printer for the price > prints quickly, is easy to use, can be used to copy/scan/fax, and I love that it can print wirelessly.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
Not great but OK
on January 19, 2016
Posted by: tallone
from Smyrna, Tn
slower than I thought it would be when copying. Worst problem is paper feed. Jams quite often. Also spews extra paper through after printing.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Best printer I have ever owned
on February 29, 2016
Posted by: hardyhaar
from New Jrsey
Easy to woRk and maintain and best I have ever had
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
You gotta be kidding...
on July 18, 2014
Posted by: MattinLancaster
from Pennsyvlania
This thing has been one problem after another ever since I bought it. Brother's promise of support comes with a catch: Long wait times, little actual information. I spent more than an hour on the phone for five (5) minutes of support and this thing still doesn't work properly. I tried to cash in the warranty and Brother refused to honor it. I complained to the BBB and Brother ignored my complaint (which is filed as unresolved by the BBB). I will NEVER own another Brother product of any kind.
Today I walked past and the printer was whirring and making printing noises despite being switched off. Unplugged it.
DO NOT use the enclosed setup disk -- you'll get default features you have to disable later. Set up online if possible.
The wireless printing option does not work, and I cannot find a solution online. (I refuse to speak to Brother after my experience with them.)
The fax function hijacks the devices & printers as the default. I don't have a land line or fax (does anyone?). I must continually reset this to print.
The actual printing happens sometimes; other times it just hangs up in the queue and I have to troubleshoot and start over.
If Brother had honored its warranty or better yet, stood behind its product, this thing would be out of my house. It's headed that way soon enough, but Brother will NOT be back in my house again.
Today I walked past and the printer was whirring and making printing noises despite being switched off. Unplugged it.
DO NOT use the enclosed setup disk -- you'll get default features you have to disable later. Set up online if possible.
The wireless printing option does not work, and I cannot find a solution online. (I refuse to speak to Brother after my experience with them.)
The fax function hijacks the devices & printers as the default. I don't have a land line or fax (does anyone?). I must continually reset this to print.
The actual printing happens sometimes; other times it just hangs up in the queue and I have to troubleshoot and start over.
If Brother had honored its warranty or better yet, stood behind its product, this thing would be out of my house. It's headed that way soon enough, but Brother will NOT be back in my house again.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Nice - easy setup
on June 16, 2014
Posted by: jjb1130
from California
CDW has always delivered on their promise. Delivered and easy to set-up, wireless set-up simple and printing away within 15 minutes of taking out of the box.The print quality is good and plenty speedy for any home office. Color also very good. This is an inexpensive, solid printer for general use (office or home) and well worth the small investment.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
Good Printer
on January 3, 2014
Posted by: ProfessorGregg
from Pharr, TX
The setup was easier if not the easiest of any printers I've owned. However there are some drawbacks - the paper tray doesn't hold a lot of paper, the two sided printing instructions are absent from both the online and included manual and the OCR software won't work with a Macintosh. It also seems to be going through a lot of ink - this may be that the included cartridges have a smaller ink capacity than retail cartridges. Suggest buying high capacity (600) page cartridges for replacements.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
well..
on June 5, 2014
Posted by: reed
well, i guess i would say this is a good printer, if i could get it to work.. windows 7 keeps telling me there is an unknown device and when checked further, says that it has stopped service on the printer because of ' known problems '..code 43.. have installed, uninstalled, and reinstalled four or five times now.. all Brother info says successful install.. then windows stops it...
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com