Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,374 Reviews)
Rating breakdown 1,374 reviews
5 Stars
998
4 Stars
139
3 Stars
57
2 Stars
66
1 Star
114
80%of customers recommend this product.
(
735 out of
924)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Posted by: Rony jayadi
from Sioux falls, SD
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] With such a good price, i am really satisfied with the quality of samsonite
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Jacob R
from Houston, Tx
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This bag looks great, rolls to perfection, all accessories open close and operate smoothly. Don’t settle for look a-likes.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Spinner Carryon is Larger than most airlines allow
on July 24, 2025
Posted by: Jim
from Hardeeville, SC
Gender:Male
I bought this carry on spinner with plans to do quite a bit of airline traveling and I needed a quality carry-on. The external 23" size and 10" width stated are larger than than the allowable size in the airline guide you provide on your webpage. So far the gate agents have not questioned it, but last year I flew on flights where the agents required customers to squeeze their luggage into the hard templates. I used to have soft cloth luggage where it was possible to do that but your hard sized luggage does not. Samsonite should not be selling luggage that is known to exceed the airlines requirements and marketing it as a "Carry-On".
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, July 26, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Posted by: Saisai
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is very sturdy, and works great. It just gets scratched easily.
Written by a customer while visiting samsonite.com
Posted by: Azaleah
from WV
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my 2nd Freeform Medium Spinner! Very light, durable, classic yet elegant look!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Mary
Verified Purchase:Yes
[This review was collected as part of a promotion.] Perfect size and light weight. I love the spinning wheels very easy to handle
Written by a customer while visiting samsonite.com
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have always loved Samsonite suitcases so I couldn’t resist refreshing my travel game when they had their memorial day weekend sale. I got a great deal on an even greater suitcase.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Busted
on June 12, 2025
Posted by: dsapponted
from CA - California
Gender:Male
[This review was collected as part of a promotion.] Bought two 3 months ago. One got busted already. Very sad and unsure if I can trust the remaining one.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, June 16, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com