Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,374 Reviews)
Rating breakdown 1,374 reviews
5 Stars
998
4 Stars
139
3 Stars
57
2 Stars
66
1 Star
114
80%of customers recommend this product.
(
735 out of
924)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Customer Rating
2
Not very Durable
on October 28, 2026
Posted by: Terif
from Kendall Park, NJ
Gender:Female
[This review was collected as part of a promotion.] I bought this in Navy Color, a couple months ago, for a trip to France that we just returned home from. 1st trip, Suitcase capacity was good, wheels held up & it was easy to manuever but the suitcase looks so beat up and scratched/carved in places that I'm not happy with the durability. I have 10+ year old samsonites that still look new and this suitcase looks very worn & terrible!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 29, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Sharon H.
from Los Angeles
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a great light weight, but mighty suitcase! I was on a 10 day trip back and forth on airlines and trains. Being a women it was easy to handle and carry, (even packed at full capacity) I never felt I couldn't manage it by myself, and it really handle all the outside travel elements.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Samsonite
on October 13, 2026
Posted by: Sam
Gender:Female
I bought a purple Samsonite ; the arm does not raise!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 20, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: D
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] great for rolling. the corners are very curved, so some space is lost when packing.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
The case is worth more than I paid for.
on September 8, 2026
Posted by: AnbAsh
[This review was collected as part of a promotion.] Bought it recently. Can’t ask for anything more. It meets everything I am looking for. Modern, strong, affordable and attractive.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
2
Too Big for Carry On
on July 9, 2026
Posted by: HOLO2X
from Kapolei , Hawaii
Gender:Female
I purchased this a while ago and have since had issues with airlines not allowing it for carry on due to the larger than accepted size for this. Very disappointed that it does not comply with many airline carriers. And it is so expensive as well. It's too bad because I do like my set.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, July 10, 2026
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Written by a customer while visiting samsonite.com
Customer Rating
4
Nice
on July 2, 2026
Posted by: Barb
from NJ
Gender:Female
[This review was collected as part of a promotion.] I would have given it 5 stars but it is a whole inch shorter than what they said. It's only 30" high.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Pablo
from Watchung NJ
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] perfect little suitcase for work travel. love it!!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com