Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,374 Reviews)
Rating breakdown 1,374 reviews
5 Stars
998
4 Stars
139
3 Stars
57
2 Stars
66
1 Star
114
80%of customers recommend this product.
(
735 out of
924)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Posted by: Luggage disappointment
from California
Verified Purchase:Yes
The first time using the luggage the zipper busted open in the airport. Very disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: erica
from NY,NY
Verified Purchase:Yes
Scratched very easily and is not the best quality. Interior zipper broke on the first use.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Dani B
from Los Angeles, CA
Verified Purchase:Yes
Hard to call this a Samsonite. I took one international flight and the luggage has major cuts deep on the plastic and scraps and bends that make the luggage now essentially unusable. Do not buy this item, it is a joke that should not be called a suitcase.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Betsy B.
from Georgia
Verified Purchase:Yes
Love the suitcase. Do not love the anxiety produced by being unable to open the suitcase for an entire day. Customer service rep helped, but my husband solved the problem by giving the latch an extra strong push, which opened it. The "instructions" (which were inside the locked suitcase) are ludicrous. It's a drawing of the latch and lock with red arrows indicating which way to push the lock. NO WRITTEN INSTRUCTIONS. No help with changing lock code. Just go to u-tube videos. Sampsonite is an icon of luggage. Surely they could produce a comprehensible set of instructions.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Mom of One
from San Francisco , CA
Verified Purchase:Yes
My daughter loves it ! She used it for her summer trip in Europe.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Lynn34
from Pennsylvania
Verified Purchase:Yes
Like it. Wonderful design. Love this color, very cute.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
Verified Purchase:Yes
Zipper lock broke after first flight. So disappointing.
Written by a customer while visiting samsonite.com
Posted by: Nataly
from USA
Verified Purchase:Yes
Good product. Very good brand. Quick delivery. Thank you
I would recommend this to a friend!
Written by a customer while visiting samsonite.com