Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.3 out of 5
4.3
(1,374 Reviews)
Open Ratings Snapshot
Rating breakdown 1,374 reviews
5 Stars
998
4 Stars
139
3 Stars
57
2 Stars
66
1 Star
114
80%of customers recommend this product. 
(
735 out of 924
)
Best Buy Privacy Policy
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Customer Rating
3 out of 5
3
Come with some scratches. carry-on works well.
on May 28, 2022
Posted by: CTCT
from California
Verified Purchase:Yes
My carry-on was delivered with some scratches even with the protection cover. I contacted samsonite but didn't hear back.
Written by a customer while visiting samsonite.com
Customer Rating
4 out of 5
4
The size
on May 22, 2022
Posted by: Cindy Shi
Verified Purchase:Yes
It looks very nice, But due to the shape , the actual size and room might be smaller than what the product is labeled.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2 out of 5
2
Disappointing purchase. Not same quality
on May 22, 2022
Posted by: Anonymous
from London UK ( purchased in PA USA)
Verified Purchase:Yes
This is my second set of freeform-my old set are over 5 years old and still waxing strong.
These new purchases are not as durable- just one flight from San Diego to London and I have scratch and scuff marks.
The outer extender zipper - which I didn’t use is broken.
I have photographs to prove this. In fact I am in the process of filing a complaint !
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1 out of 5
1
Button on the back dropped right away
on May 21, 2022
Posted by: Vickie
Verified Purchase:Yes
The button on the back of suitcase to hold the handle dropped right away even before the 1st use
Written by a customer while visiting samsonite.com
Customer Rating
2 out of 5
2
Stylish but doesn’t seem well built.
on May 9, 2022
Posted by: rbarron2
from Orange, CA
Verified Purchase:Yes
Bought online brand new. Went on my first trip. Back plastic fell off right away. Stylish but doesn’t seem sturdy.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
5 out of 5
5
Exactly what I needed
on May 8, 2022
Posted by: AA22
from Central NJ
Verified Purchase:Yes
Nice carry on, loved the wheels and space, perfect
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1 out of 5
1
Very dissatisfied
on May 3, 2022
Posted by: Travel agent Denise
from Lancaster PA
Verified Purchase:Yes
Just purchased suitcase. Used it a few days later on one non stop flight. Went to roll it through the airport to car and one wheel was a. Chewed up. Very unhappy especially since my prior suitcase lasted for 10 years.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
5 out of 5
5
quick delivery
on April 29, 2022
Posted by: hdhr
Verified Purchase:Yes
big improvement on delivery time. big improvement on delivery time.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
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