Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,374 Reviews)
Rating breakdown 1,374 reviews
5 Stars
998
4 Stars
139
3 Stars
57
2 Stars
66
1 Star
114
80%of customers recommend this product.
(
735 out of
924)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Posted by: A123
from New York
Verified Purchase:Yes
Zippers are awful and constantly get stuck but the suitcase overall got the job done.
Written by a customer while visiting samsonite.com
Posted by: Vegas Tripper
Verified Purchase:Yes
This carry-on is stylish, and functions well. I ordered the purple and the color is exactly as pictured. I was looking to replace my older carry-on, due to it not being a spinner. I wanted that ease a spinner gives you of getting through the airport with all of your gear. I took away one star as I missed the exterior pockets my older carry-on had for those things that you want to access in an airport without having to completely open up your bag, such as your phone charger, book, sunglasses, snacks, etc. If you also take a large purse that holds those things, this will not be a big deal for you. I do not. I only carry a phone size crossbody bag, so I needed that quick access.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Jess33
Verified Purchase:Yes
Excellent suitcase! This got me through 2 weeks in Italy -- lightweight, spacious, and practical.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Andy1
Verified Purchase:Yes
Great suitcase, price was more than reasonable, look and design is exactly how pictures look, highly recommend!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Philip G
from NY,NY
Verified Purchase:Yes
Item never showed up. Customer service never responded. Very unhappy with Samsonite.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, September 23, 2022
Hello, thank you for letting us know! We are so sorry to hear this. Someone from our Customer Experience team will reach out to you directly to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: julbillon
from SLC, UT
Verified Purchase:Yes
Perfect carry-on. I purchased the smaller version after ordering the larger check-in suitcase. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: julbillon
from NY, NY
Verified Purchase:Yes
Smooth and well-made. I ordered the small version after being pleased with the large
Written by a customer while visiting samsonite.com
Posted by: Debi58
from Norman , Okla
Verified Purchase:Yes
Bought this for my husband , he hasn't used it yet , but he likes it so far
I would recommend this to a friend!
Written by a customer while visiting samsonite.com