Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,374 Reviews)
Rating breakdown 1,374 reviews
5 Stars
998
4 Stars
139
3 Stars
57
2 Stars
66
1 Star
114
80%of customers recommend this product.
(
735 out of
924)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Posted by: Rosie O.
from Mission Viejo, California
Verified Purchase:Yes
Just the right size and very handy. Very presentable and of excellent quality also. It exceeded my expectations.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Bluindallas
from Forney, TX
Verified Purchase:Yes
I ordered two of these large suitcases. They arrived and look great, however, my husband and I haven't used them yet. I bought them to replace two Ebag medium suitcases we've had for years (had a set of four) that we used to fly internationally. Two of them finally cracked and were showing definite signs of wear. Since we are doing more international travel (we've retired) and for approximately two weeks at a time, we decided to invest in one large and one med. Hopefully, these bags will hold up as they received decent reviews. They look great and will stand out on the luggage carrousel.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: JHONNY
from Los Angeles
Verified Purchase:Yes
I had a very bad experience with you guys. first I waited more than I expected, I had a trip and it was the reason because I did my purchase and I didn't even take the suitcase with me. because I waited too long for you guys. when I get back I found the suitcase and the box was in bad conditions on my door , and the suitcase had damages. so very bad experience.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, October 21, 2022
We are sorry to hear that you had issues with your new product. Someone from our Customer Experience team will reach out to you directly to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: Abdullah
Verified Purchase:Yes
Very spacious and Excellent value for money, leave alone the stylish design
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Very bad quality
on October 16, 2022
Posted by: Osam
from Staten Island New York
Don’t buy this it’s too expansive which is expected to be decent or somewhat decent quality… but it’s just a big disappointment… shame
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, October 17, 2022
We are so sorry to hear that! We would be happy to investigate this for you if you would like to send us your contact info and details of your issue. You can reach us via email at: warranty@samsonite.com
Written by a customer while visiting samsonite.com
Posted by: Lauren G
from Simsbury Connecticut
Verified Purchase:Yes
Disappointed with the quality. Took this carry on luggage on a long weekend trip to New Orleans and the plastic is looking chewed up and is marked from simply rolling it to and from the airport and through security. I bought this for this trip and for an upcoming trip to South Africa and I am worried if it will even last.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Kathryn M
from Houston, Texas
Verified Purchase:Yes
Amazing quality, durable and functional wheels. My husband travels for work regularly and needed a more reliable bag. I enjoyed the style of this as well as the functionality. The lock system is also a very nice feature to have.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Ken C
Verified Purchase:Yes
Love this piece of luggage- pulls easy - zips easy - no complaints
I would recommend this to a friend!
Written by a customer while visiting samsonite.com