Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,374 Reviews)
Rating breakdown 1,374 reviews
5 Stars
998
4 Stars
139
3 Stars
57
2 Stars
66
1 Star
114
80%of customers recommend this product.
(
735 out of
924)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Posted by: Anonymous
from Outsite us
Verified Purchase:Yes
The products are Good design and quality and I like it
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: S Summer
Verified Purchase:Yes
. Disregarded dirty wheels. Threw away box. Once opened found Inside used/dirty.
Response from samsonite.comBy Katie, eCommerce, November 10, 2022
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: PAPM
from Chicago IL
Verified Purchase:Yes
Great quality! Definitely a BANG for our buck! Will order again!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: DRFJB
Verified Purchase:Yes
The Medium Freedom Spinner is an excellent gift for my wife. The Samsonite outlet salesman was extremely personable and helpful.
Written by a customer while visiting samsonite.com
Posted by: Work Traveler 101
from Oregon
Verified Purchase:Yes
Great design, great weight, spinner wheels are excellent. Three stars because the zipper is already pulling after one trip.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Gari Reddy
Verified Purchase:Yes
Not so impressive as it appears in photos etc. It's not worth the price
Written by a customer while visiting samsonite.com
Posted by: Nickname
from Melbourne, FL
Verified Purchase:Yes
Dang, first trip, white carry on all scuffed up like I’ve used it 20 times. Have to come up with a better hard surface that is resistant to scuffs and marks. Disappointing, returning.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, November 10, 2022
Hello, thank you for your review! We appreciate the feedback and will be passing this along to the teams for better improvement.
Written by a customer while visiting samsonite.com
Posted by: Sqidget
from Florida
Verified Purchase:Yes
Zippers were stiff, TSA locks were poorly constructed and there were no instructions on how to set them, and the suitcase overall was cheaply made. I sent two back. I do NOT recommend this suitcase. Spend more and get a better product. Samsonite makes better bags!
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, November 10, 2022
Hello, thank you for your review! We appreciate the feedback and will be passing this along to the teams for better improvement.
Written by a customer while visiting samsonite.com