Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,374 Reviews)
Rating breakdown 1,374 reviews
5 Stars
998
4 Stars
139
3 Stars
57
2 Stars
66
1 Star
114
80%of customers recommend this product.
(
735 out of
924)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Customer Rating
5
Like Soft Butter on Bread
on August 17, 2023
Posted by: Bobbin_4_bobas
We have traveled with this luggage several times now and it is wonderful! It is white, so it does show scuffs, but we wipe it down with an alcohol wipe after each trip and it looks fantastic! We have gotten so many compliments on them and the wheels roll on any surface like soft butter on bread. It's amazing! They are durable, lightweight and fit everything we need to take on a short weekend trip or a week long vacation. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
one wheel gone on its first international trip
on August 15, 2023
Posted by: lyt627
from New York
Just bought the suitcase and brought it on an international trip. The surface scratches very easily which is a small issue. On the returning flight back home, I dragged the suitcase down the belt and realized that one wheel was missing. I've used tons of suitcases over the decades, and I've never seen a suitcase so flimsy and poorly made.
Response from samsonite.comBy Samantha, eCommerce, August 21, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Customer Rating
1
The handle broke on first use
on July 3, 2023
Posted by: Casa98
from NO, LA
We bought two of these Samsonite Freeform carry-on for a trip to Italy. One of the handles bent and does not move up and down very easily. We expected more from Samsonite.
I thought this was warrantied, but apparently it has to be sent in to be inspected by the repairs department before they decide if its a manufacturer's defect. Needless to say, thoroughly disappointed.
I thought this was warrantied, but apparently it has to be sent in to be inspected by the repairs department before they decide if its a manufacturer's defect. Needless to say, thoroughly disappointed.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samantha, eCommerce, July 6, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Customer Rating
3
Started out great , until it wasn't
on June 16, 2023
Posted by: Free to be me
from NJ
I had this for about 4 years. Its outer shell held up well, with only a few minor scratches. The wheels kept on rolling making it easy to move. I travel for family and vacations. I flew about 6 times a year. The zippers did not hold up well. The part you grab fell off. I tries to get it repaired and or the piece replaced, but very frustrating getting anyone competent on the process on the phone. I utilized the online process, which had me paying and or driving over an hour from my home to drop off. I purchased 30 minutes from my home, although only certain locations permit drop-off for repair. I expected better from Samsonite.
Written by a customer while visiting samsonite.com
Posted by: Garfield Cat
from Chicago
Verified Purchase:Yes
To be honest I love the design pretty much, it is light, fashionable, however, the material used for this luggage is not durable enough! very easy to get scratches!!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: NYC Traveler
Verified Purchase:Yes
The spinner is small and not too heavy. However, the prices of it is too expensive.
Written by a customer while visiting samsonite.com
Posted by: Mark2222
from Vancouver wa
Verified Purchase:Yes
First trip, a zipper pull broke and fell off with gentle pull. Everything seems to be working fine.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: ErinO
from Florida
Verified Purchase:Yes
Got this in blue one month ago. Looks like a disaster after one trip. Totally scratched up. Wish I hadn't got the whole set (two large and two medium).
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, June 8, 2023
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com