Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,374 Reviews)
Rating breakdown 1,374 reviews
5 Stars
998
4 Stars
139
3 Stars
57
2 Stars
66
1 Star
114
80%of customers recommend this product.
(
735 out of
924)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Posted by: Ray G.
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have gone through a lot of luggage. With the old ones, the wheels that start wobbling after one trip, handles that get stuck halfway up, and zippers that seem to have a personal vendetta against my fingers. So, when I say I’m actually excited about a piece of luggage, that’s saying something. I bought the Freeform Medium for a trip to Brazil, and I was very happy with it. It is ridiculously light. I’m a notorious over-packer (I like to have "options"), and even with my heaviest shoes and a spare jacket shoved in there, I was still under the airline weight limit. That never happens to me.
The 360-degree spinner wheels are a game changer. I’m not the most graceful person, and I usually end up crashing into ankles in crowded airports, but these wheels glide so smoothly that I actually felt like I was in control for once. It kept up with me when I was sprinting to a connecting gate and didn’t tip over once.
Additionally, physically it can handle a "beating", it doesn't show dirt or scratches easily, which is a major plus if you're paranoid about your luggage looking trashed.
I’m very particular about organization, and the cross-straps and the divider panel actually held my clothes in place. Usually, I open my suitcase at the hotel to find a disaster zone, but everything stayed crisp and folded. I also love that it expands, I definitely needed that extra inch of space for the souvenirs I swore I wasn't going to buy.
If you are looking for that "sweet spot" between a bulky checked bag and a too-small carry-on, this is it. It feels premium without being precious. I’m actually looking forward to my next trip just so I can use it again, which is probably the highest praise I can give a suitcase. I highly recommend this.
Written by a customer while visiting samsonite.com
Customer Rating
2
Honest Review
on June 26, 2026
Posted by: John
[This review was collected as part of a promotion.] Requesting feedback is most effective when it is quick, personalized, and easy to complete.
Response from samsonite.comBy Samsonite US Care Team, June 26, 2026
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: Maxine
from New York
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] My last Samsonite medium bag lasted 20 years of traveling to multiple countries and many cruises. While it still has quite a bit of life left, I decided to upgrade, and so glad I did! I LOVE my Freeform medium spinner!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Rad_Dad_Brad_
from West Michigan
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This was a great replacement for a San Michelle piece of luggage that my wife and I had. Great wheels and easy to roll.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Bad Material;severely scratched After Single Trip
on May 27, 2026
Posted by: Achla
from CA
Gender:Female
[This review was collected as part of a promotion.] I am strongly disappointed by the quality and durability of a Samsonite suitcase I recently purchased. After just one use, the exterior of the suitcase is severely and fully scratched. The material appears to be of very poor quality, and based on its current condition, it is clear that this luggage will not last more than three or four trips.
The level of cosmetic and structural degradation after a single journey is unacceptable for an expensive brand like Samsonite. I will not buy it again nor recommend it to anyone.
The level of cosmetic and structural degradation after a single journey is unacceptable for an expensive brand like Samsonite. I will not buy it again nor recommend it to anyone.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, May 29, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Li T
Verified Purchase:Yes
[This review was collected as part of a promotion.] Fantastic luggage. Just the right size, flexible functionality inside, strong, light and looks great!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Dunlap
from Utah
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I replaced this same model with an older one, I liked it that much. After years of travel the baggage handlers finally did it in. I bought the exact same model, it's perfect for a 3-7 day trip. The ability to have it expand is an added feature that I only used once on my last model. Great bag, I highly recommend.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Susan S
from St Louis
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great size and love the TSA lock. Holds a week or more travel needs and is lightweight with great rollers.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com