Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,374 Reviews)
Rating breakdown 1,374 reviews
5 Stars
998
4 Stars
139
3 Stars
57
2 Stars
66
1 Star
114
80%of customers recommend this product.
(
735 out of
924)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Posted by: EricBeloso
from Louisiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is the perfect size . Roll easy on carpet as well
I would recommend this to a friend!
Response from samsonite.comBy Samsonite US Care Team, September 20, 2024
Thank you for taking the time to leave your review. We are happy to hear you liked the product! The low star rating does not match the information given, so we will connect with you in case there's anything else we should know about your experience.
Written by a customer while visiting samsonite.com
Customer Rating
5
Exactly what I hoped for
on September 18, 2024
Posted by: Traveller2024
from New York
[This review was collected as part of a promotion.] This luggage is the exact size, weight, and shape that I needed. I was replacing a previous samsonite luggage that is has for many years, hoping this one lasts as long!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Light & super comfy
on September 16, 2024
Posted by: Nawang
from New york
[This review was collected as part of a promotion.] I bought this a month before & I love everything about it
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Great features, but gets scratched like crazy
on September 1, 2024
Posted by: AlexGi
from Greece
We bought this luggage during our trip in Las Vegas. Overall, the quality is great and it has many cool features for a traveler. However, one unexpected drawback is that the outside gets scratched extremely easily. We bought the purple one and had one flight where we checked it. After a single use, the luggage seems like we have used it for 10 years. It is full of scratches with minimal use. We love Samsonite, however, we believe that more care should be given on details like that.
I would recommend this to a friend!
Response from samsonite.comBy Samsonite US Care Team, September 2, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Poor quality handle and plastic.
on August 21, 2024
Posted by: LMD62
from New Smyrna Beach Florida
I bought this June 2024 to use first time for cruise to Alaska for sea/land tour. The handle was absolutely horrible. It would not come up unless I would open the suitcase and hit the inside to release whatever was inside making it stick. I did not have the suitcase full at all, I didn't even use the extender zipper the entire trip. The outside is so scuffed up it looks like it has been used for at least 5 years on multiple trips. I am a loyal Samsonite customer and do not recommend this suitcase at all. I was even afraid the wheels might break off, thankfully they are still in tact.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, August 23, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Volzer
from Ohio
Verified Purchase:Yes
Super lightweight. Easy to roll! The extra pouches in the middle piece are awesome for keeping things organized
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Very disappointed
on August 6, 2024
Posted by: IHunter
I'm very disappointed because asked for this suitcase as a gift and after using 3 times, the handle gets stuck and the outside is very scrapped and scuffed. I previously used a Samsonite for years and I was really excited to use this. Now I feel badly that I asked my family member to buy this for me and I don't want to use it. The outside looks terrible and it's difficult to push the handle up and down.
Response from samsonite.comBy Samsonite US Care Team, August 7, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Pdxtechy
Verified Purchase:Yes
Excellent luggage !!! I love it, very well built and easy to use.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com