Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,374 Reviews)
Rating breakdown 1,374 reviews
5 Stars
998
4 Stars
139
3 Stars
57
2 Stars
66
1 Star
114
80%of customers recommend this product.
(
735 out of
924)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Customer Rating
5
Love
on January 22, 2025
Posted by: Dais
from Pa
[This review was collected as part of a promotion.] Just as pictured. Great color. Locks. Ribbed outside. Perfect size.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Gerardo P
from Houston, TX
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Happy with my purchase. Materials and quality are as expected from a well know quality brand. I've used it a few times already and no issues at all. If you want to protect your luggage (specially from all the processes involved in getting back your luggage) I would recommend to buy a luggage protector. This will keep this beauty like new for many years.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Mary A
from Minnesota
Verified Purchase:Yes
[This review was collected as part of a promotion.] Sleek. Large enough without being cumbersome. Can’t wait to travel with these.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
24 inch spinner
on December 25, 2024
Posted by: Dale123
from Ontario,ca
[This review was collected as part of a promotion.] Bought this case a couple of days ago, spacious, zippers smooth 10 year warranty for repairs ,closed. And buckle compartment
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
4
Great Product, but Exceeds Airlines' Maximum Size
on December 16, 2024
Posted by: LuluBelle
from New Jersey
I like it and ordered it because I love the color. Unfortunately I will have to return it because I just found out (thankfully before my travel) that the overall measurement exceeds my carrier's maximum size specification for checked-in luggage). Most major airlines have a 62 in maximum limit, so this is not useful to me. I wish the product page would include this information.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Low Quality
on December 15, 2024
Posted by: Poor Quality Spinner
from New Jersey
I used to love Samonite luggages but these last two purchases were a disappointment. The spinner is locked without instruction how to unlock it.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 20, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: Maggie25
from Boston, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Size is perfect for week long trip. Seems to be of good quality and like the hard side. Wheels are good and worked perfect for getting through airports to counters and such.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
on December 5, 2024
Posted by: retw
misrepresentation, it does not measure 31 inches in any which way but it filters as a 31" extra large. It is only a large. The dimensions on the website are incorrect
Response from samsonite.comBy Samsonite US Care Team, December 9, 2024
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com