Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,374 Reviews)
Rating breakdown 1,374 reviews
5 Stars
998
4 Stars
139
3 Stars
57
2 Stars
66
1 Star
114
80%of customers recommend this product.
(
735 out of
924)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Posted by: Vincent
from Illinois
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is light weight so there’s no problem with travel
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: K. Dunaway
from Ypsilanti, MI
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Can’t wait to use. Needed a medium size bag as carry-ons are often too small for short trips.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Griskins
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Samsonite says that I enter a contest for a free carry-on piece of luggage if I review the suitcase I already bought. If they hadn't, I wouldn't bother reviewing it. So far, we haven't had a chance to use our new suitcase, but it sits in the hall closet really well. It never makes a mess, and it stays put just swell. Also, since it is in basic black, I really like the way that it blends in with the darkness when we turn off the light and close the door. Color coordination is my life.
Written by a customer while visiting samsonite.com
Customer Rating
1
Fake advert!
on March 21, 2025
Posted by: Fake Advert
Gender:Female
[This review was collected as part of a promotion.] Why is this called “carry on” why according to 5his very own website it is 23” when 22” is one of the dimensions limits?
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, March 24, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Posted by: John K
from Buffalo, NY
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Luggage is easy to travel with. Easy to roll and lightweight.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
on March 13, 2025
Posted by: jessc12
from California
The product is solid, however there are very few airlines you can actually take this bag as a carry on due to its slightly larger dimensions. I believe calling this bag a "carry on" is a misnomer. I would not have purchased it had I realized how few airlines actually accept a bag this size as a carry on. But I should have researched that myself in the first place.
Response from samsonite.comBy Samsonite US Care Team, March 14, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Customer Rating
2
Cheap and hard to roll
on March 12, 2025
Posted by: Nyk
I bought the 28 large after looking at all the reviews and comparing suitcases. The suitcase is extremely hard to roll and the handle is flimsy and doesn’t have many adjustment heights. It is awkward and seems a lot cheaper than it looks online. I would not buy again and plan to return my unused 21/28 combo purchase.
Response from samsonite.comBy Samsonite US Care Team, March 14, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
5
A great travel size
on March 4, 2025
Posted by: ansafae
from Texas
[This review was collected as part of a promotion.] We have not yet had a chance to travel with a suitcase, but upon first inspection it looks like it will be a good size for a short trip. Hopefully it stands up longer-term. I will update my review after a few uses.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com