Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,374 Reviews)
Rating breakdown 1,374 reviews
5 Stars
998
4 Stars
139
3 Stars
57
2 Stars
66
1 Star
114
80%of customers recommend this product.
(
735 out of
924)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Posted by: Karen P
from New York, NY
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love this size! Got the medium checked size and it’s perfect for traveling. The suitcase is also very sturdy and looks great. I love samsonite products, excited to see how this bag holds up over time. As for now, very pleased with this purchase.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Great features
on April 19, 2025
Posted by: Jeep
from Boston, MA
[This review was collected as part of a promotion.] I bought it last week. It is very light weight and look gorgeous.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Los Angeles, CA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best medium spinners and they are a really great size!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Disappointing!
on April 17, 2025
Posted by: False advertising
Gender:Male
Just bought 2 Freeform Large Spinners that are advertised with "Overall Dimensions: 31.1 in. x 20.9 in. x 13.8 in." All of these 3 dimensions do not much actual measurements regardless of how you extend the retractable handles. Actual dimensions as measured in the attached photos are: 29-7/8" x 20" x 12". Very disappointed. I needed the 31" height to fit a 28-inch exercise roller that I must have during my travels.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 22, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Posted by: H
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good bag, I have checked it for international travel and it held up pretty well. . Minor scratches after the very first flight. The shell isn't the greatest, if your bag isn't full it has the potential to dent easy.
Response from samsonite.comBy Samsonite US Care Team, April 9, 2025
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: Nancy
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] The quality is good and I like the black color, won’t get dirty when I travel internationally
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Arway
from Ar
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great bag. Rolls great and lots of room. Holds a surprising amount of clothes
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Jamie
from Royersford pa
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Our family of four now all have Freeform luggage. We have been adding pieces over the last 2 years. Many trips many miles and the luggage stands up to the beatings.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com