Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Chilled Lilac
Average customer rating
4.4
(955 Reviews)
Rating breakdown 955 reviews
5 Stars
651
4 Stars
130
3 Stars
76
2 Stars
54
1 Star
44
Customer Reviews for Bose - Refurbished Excellent - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Chilled Lilac
Customer Rating
5
Quiet to wear at work without disturbing customs.
on August 28, 2025
Posted by: Midnight Blue
Gender:Female
Length of ownership:1 month
.I bought my earbuds based on your reputation for an excellent product. They have lived up to what you advertised. They are comfortable, and the quality of the sound is excellent. I love them!
Written by a customer while visiting bose.com
Customer Rating
3
on August 28, 2025
Posted by: jjc
There is a need for a set of earbuds dedicated to just complete noise cancelation for sleeping. QC 's accomplish noise cancellation but sometimes are interrupted by picking up sound. Also, the earpieces for pure noise cancellation earbuds must be small enough to not be uncomfortable when side sleeping. rusting in Bose quality for such a design.
Written by a customer while visiting bose.com
Customer Rating
5
on August 28, 2025
Posted by: Bev
I bought my 3 rd pair last month sound great, good fit
Written by a customer while visiting bose.com
Customer Rating
2
If like the wired ear plugs the sound is great
on August 24, 2025
Posted by: Lilly
These earbuds are too Big & they hurt my ears! Was hoping to replace my wired Bose, sad to say They Did Not replace them I use they more. Bought two pair years ago and just shared a pair with my husband he said they sound the best he has used. I had called and asked about a smaller ear bud, was told I would get a kit to fix them But ten days and No Kit!! till then NO More Stars
Response from bose.comBy Customer Support, August 24, 2025
Thanks so much for sharing your experience we really appreciate your honesty and feedback!
We’re sorry to hear that the earbuds didn’t meet your expectations in terms of size and comfort. It’s especially disappointing when you’re trying to upgrade from a product you loved, like your wired Bose, and the new one doesn’t quite measure up. It’s great that your husband is enjoying his pair, though!
To help with this, here’s a troubleshooting guide for fit and comfort that may offer some helpful tips.
https://support.bose.com/s/article/bose-quietcomfort-earbuds-do-not-fit?language=en_US
If you need further assistance or would like to explore other options, please feel free to DM us. We’re here to help.
https://bose.life/contactus
Kelly - Customer Support.
We’re sorry to hear that the earbuds didn’t meet your expectations in terms of size and comfort. It’s especially disappointing when you’re trying to upgrade from a product you loved, like your wired Bose, and the new one doesn’t quite measure up. It’s great that your husband is enjoying his pair, though!
To help with this, here’s a troubleshooting guide for fit and comfort that may offer some helpful tips.
https://support.bose.com/s/article/bose-quietcomfort-earbuds-do-not-fit?language=en_US
If you need further assistance or would like to explore other options, please feel free to DM us. We’re here to help.
https://bose.life/contactus
Kelly - Customer Support.
Written by a customer while visiting bose.com
Customer Rating
4
Bose QuietComfort Ultra Vs Bose QuietComfort
on August 24, 2025
Posted by: Hula
Gender:Male
Length of ownership:1 month
I bought these to replace my soundsport wireless, I like to alternate while listening to music from my Bose QuietComfort Ultra and my soundsport. But my soundsports only last 1-2 hours on a charge. So I purchased the Bose QuietComfort to replace the soundsport. The QuietComfort are great but not as good as the QuietComfort Ultra they are truly noise canceling. The QuietComfort I can hear some muffled noise in the background. Overall great product
Written by a customer while visiting bose.com
Customer Rating
2
Disappointed, Not what I expected
on August 23, 2025
Posted by: Lilly
They are TOO Big for my ears and they hurt! I called and was told that they would send OUT a kit to fix this Problem!!!!!! Two weeks and NO Kit!!! then the kit doesn’t come in the color I had ordered how dumb! I can say that Bose does not have a good service base or web site. Will KEEP MY BOSE WIRED PAIR THEY HAVE GREAT SOUND and I can wear all day and all night!
Written by a customer while visiting bose.com
Customer Rating
5
Exelentes
on August 23, 2025
Posted by: Pablo
Son perfectos y la cancelacion de ruido impresionamte
Written by a customer while visiting bose.com
Customer Rating
3
small size and handy but does not do well
on August 23, 2025
Posted by: beauty
So far I bought 3 different ear buds from Bos. this pair is not up to the standard of the other two .First pair was absolutely great is still great lasting well and I use it all the time! the second pair was their top of the line I also bought a case for it ( but it did not last that well) however the buds are excellent . this 3 rd pair I bought as they appear smaller and I travel a lot so it was of interest to me ..anyhow I would not suggest to buy this model it needs charging way more than the others does not connect as well to my devices
Response from bose.comBy Customer Support, August 23, 2025
Thank you for your feedback and for being a loyal Bose customer. We’re sorry your latest earbuds hasn’t met the same standards as your previous experiences. Your comments on charging and connectivity are valuable and will be shared with our product team.
If you’d like, you can try our troubleshooter, and you’ll be guided through the appropriate steps. Just enter your 17-digit serial number here: http://bose.life/45Pqs6A
Daisy - Customer Support
If you’d like, you can try our troubleshooter, and you’ll be guided through the appropriate steps. Just enter your 17-digit serial number here: http://bose.life/45Pqs6A
Daisy - Customer Support
Written by a customer while visiting bose.com