Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Chilled Lilac
Average customer rating
4.4
(955 Reviews)
Rating breakdown 955 reviews
5 Stars
651
4 Stars
130
3 Stars
76
2 Stars
54
1 Star
44
Customer Reviews for Bose - Refurbished Excellent - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Chilled Lilac
Customer Rating
4
Bose noise cancellation
on October 30, 2026
Posted by: Sunny
Length of ownership:1 month
Sound is great, but they fall out of ear and sometimes lose connection in one ear bud.
Written by a customer while visiting bose.com
Customer Rating
1
At a loss!
on October 28, 2026
Posted by: K 47
Gender:Female
Length of ownership:1 month
I have no idea how to use the ear buds. I wish my older pair still worked but one of them will not charge.
Response from bose.comBy Customer Support, October 28, 2026
Copilot said:
Hi there! Thank you for sharing your feedback. We're sorry to hear you're having trouble with your QuietComfort Earbuds and that one of your previous earbuds no longer charges. We understand that getting started with new earbuds can sometimes feel overwhelming. We'd be happy to help you learn how to use your QuietComfort Earbuds and make the most of their features. You can find setup guides and helpful resources in the Bose app, or reach out to us directly at https://bose.life/4kfYA4c for personalized assistance. We appreciate you being part of the Bose community and hope you enjoy your new earbuds once you're up and running.
Daisy - Customer Support
Hi there! Thank you for sharing your feedback. We're sorry to hear you're having trouble with your QuietComfort Earbuds and that one of your previous earbuds no longer charges. We understand that getting started with new earbuds can sometimes feel overwhelming. We'd be happy to help you learn how to use your QuietComfort Earbuds and make the most of their features. You can find setup guides and helpful resources in the Bose app, or reach out to us directly at https://bose.life/4kfYA4c for personalized assistance. We appreciate you being part of the Bose community and hope you enjoy your new earbuds once you're up and running.
Daisy - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Very pleased.
on October 26, 2026
Posted by: Joseygirl
Gender:Female
Length of ownership:1 month
I am planning a long distance Amtrak trip and wanted these to be able to sleep. They not only have amazing sound, they totally block out sound. They fit comfortably too.
Written by a customer while visiting bose.com
Customer Rating
5
New Earbuds sound great!
on October 25, 2026
Posted by: JacqueB
Gender:Female
Length of ownership:1 month
I was so sad when my old pair stopped working after four years. I waited for the right time and price to replace them. So far I have not been disappointed. Love the sound, the size and the fit.
Written by a customer while visiting bose.com
Customer Rating
5
Great sound quality
on October 23, 2026
Posted by: SteveO
Gender:Male
Length of ownership:1 month
So happy with my ear buds. Awesome sound and fantastic noise canceling.
Written by a customer while visiting bose.com
Customer Rating
1
Horrible
on October 21, 2026
Posted by: Oskar
No pairing instructions as the differ from the 2020 ear buds I bought, can’t get them to work: will never buy another Bose product again
Response from bose.comBy Customer Support, October 21, 2026
Hi Oskar, thank you for sharing your feedback with us. We would love the opportunity to help you get these connected properly, so you can enjoy the sound quality you expect from Bose. Please reach out to us directly at https://bose.life/4izg8XH, and we’ll guide you through the setup step by step!
Daisy - Customer Support
Daisy - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great Noise canceling
on October 21, 2026
Posted by: Dav
Gender:Male
Length of ownership:1 month
Love these. Not only do they feel good in the ears the noise canceling feature to superior to others i have tried. I work construction and it almost blocks out the heavy equipment I work with.
Written by a customer while visiting bose.com
Customer Rating
5
on October 6, 2026
Posted by: Princess
I love it better than airpod , Audio battery comfort durability and Noise cancellation
Written by a customer while visiting bose.com