Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Chilled Lilac
Average customer rating
4.4
(955 Reviews)
Rating breakdown 955 reviews
5 Stars
651
4 Stars
130
3 Stars
76
2 Stars
54
1 Star
44
Customer Reviews for Bose - Refurbished Excellent - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Chilled Lilac
Customer Rating
5
sounds great and the noise cancelling is awesome
on September 12, 2025
Posted by: dheebie
Gender:Female
Length of ownership:1 month
Love these earbuds and the chilled lilac is a bonus!
Written by a customer while visiting bose.com
Customer Rating
4
Great Earbuds but…..
on September 12, 2025
Posted by: Mo
Gender:Male
Length of ownership:1 month
I purchased this because my 6 year old Bose Sports Earbuds started malfunctioning on the right side. I will say that the sound quality is excellent and the 2 levels of noise reduction works very well. The only downside is the Charging Case. This new version feels like the “Temu” version. The feel is cheap and when you open them it doesn’t have the “strong” hinges that its predecessor did. I believe this will be the 1st thing to possibly fail. Time will tell. All in all a decent product.
Written by a customer while visiting bose.com
Customer Rating
3
Ok
on September 11, 2025
Posted by: Susan
Gender:Female
Length of ownership:1 week
The left earbud does not stay in my ear . Feels like it may be defective.
Response from bose.comBy Bose, Customer Support, September 11, 2025
Hi Susan, thanks so much for your feedback, we really appreciate it. We understand how frustrating it can be when earbuds don’t fit comfortably. You might want to try the different eartip sizes that came with your earbuds; there are three options, and mixing and matching them can help you find the best fit. Also, here’s a helpful guide that might make things easier for you.
http://bose.life/47XBb1x
http://bose.life/47XBb1x
Written by a customer while visiting bose.com
Customer Rating
5
Bose is Best
on September 10, 2025
Posted by: soundsurfer
Gender:Female
Length of ownership:1 month
It was a gift for someone. She loved it. Incredible sound.
Written by a customer while visiting bose.com
Customer Rating
4
Bose Quality Continues
on September 9, 2025
Posted by: Bolms
Gender:Female
Length of ownership:1 month
I purchased these to replace my old sport ear buds. Better info on pairing would be helpful. I have not been able to use yet. They are more comfortable to wear. Need to spend time figuring out how to use with hats in the winter. I primarily use for running and work outs.
Written by a customer while visiting bose.com
Customer Rating
3
Good sound but they hurt my ears
on September 7, 2025
Posted by: Moorni
Gender:Female
Length of ownership:1 month
I bought these a month ago and my ears are still adjusting. They hurt the rims of my inner ear still.
Response from bose.comBy Bose, Customer Support, September 11, 2025
Hi Moorni, thanks for the feedback. The QuietComfort Earbuds are celebrated for their unbeatable fit, and they come equipped with a Fit Kit that includes small, medium, and large eartips and stability bands for each earbud. With three sizes of each, you get nine possible combinations to customize your fit, ensuring your earbuds stay comfortable, secure, and perfectly in place.
Check out our guide at https://bose.life/4mZqVKP which will help you find the most comfortable and secure fit through use of the differently-sized tips.
Sophie - Customer Support
Check out our guide at https://bose.life/4mZqVKP which will help you find the most comfortable and secure fit through use of the differently-sized tips.
Sophie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Big disappointment
on August 31, 2025
Posted by: Jeff
I have rarely been as disappointed in a purchase. I already have a pair of older Quiet Comfort that I am extremely pleased with: fit, performance, pairing, app, sound and noise cancelling
These are the opposite in all those categories.
These are the opposite in all those categories.
The reviews said these were as good as the current Ultras. Not true for me. The price was right at the upper end of my price point. I should've passed.
Also- why the hell are these made with the serial number in a position it's impossible for humans to read?
Response from bose.comBy Customer Support, September 1, 2025
Hey there Jeff! Thank you so much for sharing your honest feedback. We’re truly sorry to hear that your experience with this product hasn’t met your expectations, specially after enjoying your previous QuietComfort earbuds so much. We know how important fit, performance, and ease of use are, and we appreciate you taking the time to highlight what didn’t work for you.
We’re here to help. If you’d be willing to contact our customer service team through this link: https://bose.life/contactus with the serial number and a description of the specific issues you’re facing, we’d love the opportunity to troubleshoot and explore solutions that might improve your experience.
I can also suggest checking the Bose QCE App in the Settings menu, click "App Version" to see the serial number for easier access on finding the serial number.
Thanks again for reaching out, we’re committed to making things right and supporting you every step of the way.
Sophie - Customer Support
We’re here to help. If you’d be willing to contact our customer service team through this link: https://bose.life/contactus with the serial number and a description of the specific issues you’re facing, we’d love the opportunity to troubleshoot and explore solutions that might improve your experience.
I can also suggest checking the Bose QCE App in the Settings menu, click "App Version" to see the serial number for easier access on finding the serial number.
Thanks again for reaching out, we’re committed to making things right and supporting you every step of the way.
Sophie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Good at first but really bad in noisy environments
on August 29, 2025
Posted by: Chris
Gender:Male
Length of ownership:1 month
I bought these 3 weeks ago. At first, I thought they were great. They seemed to be clear sounding and the noise cancellation was great. However, I took them on a long flight and noticed that the noise cancelling did not filter out when airline workers were talking on the PA system. The talking was clear as day, which I was a little annoyed by. I don't know if that is a feature so users can hear airline workers but I could also hear conversations of those talking nearby clearly with the noise cancelling on, which I did not like. Later on in the flight, I also noticed that there was a weird grinding noise in my earbuds that was not present when I took the earbuds out. I intend to return these as the noise cancelling feature was not usable and had annoying side effects that I do not want to tolerate.
Response from bose.comBy Customer Support, August 29, 2025
Thanks for sharing your feedback. The QuietComfort Earbuds are known for their legendary noise cancellation, which can be customized through the Bose Music app. However, since they don’t fully cover the ears like over-ear headphones, there can be a tendency for certain surrounding sounds, specially voices or announcements, still be heard. That’s why achieving a proper fit is really important for optimal performance.
As for the grinding noise you experienced, that’s definitely not expected. Let me go ahead and provide some helpful troubleshooting steps that might resolve the issue: http://bose.life/4mQh0Xy
Jelyn - Customer Support
As for the grinding noise you experienced, that’s definitely not expected. Let me go ahead and provide some helpful troubleshooting steps that might resolve the issue: http://bose.life/4mQh0Xy
Jelyn - Customer Support
Written by a customer while visiting bose.com