Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Chilled Lilac
Average customer rating
4.4
(955 Reviews)
Rating breakdown 955 reviews
5 Stars
651
4 Stars
130
3 Stars
76
2 Stars
54
1 Star
44
Customer Reviews for Bose - Refurbished Excellent - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Chilled Lilac
Customer Rating
3
a little frustrating
on February 22, 2026
Posted by: Tisa872
I love the sound quality of the earbuds but absolutely hate it when they disconnect unexpectedly!~!
Response from bose.comBy Customer Support, February 22, 2026
Hi Tisa, thank you for sharing your feedback with us. We’re really glad to hear that you’re enjoying the sound quality of your QuietComfort Earbuds, but we’re sorry to hear about the unexpected disconnections you’ve been experiencing.
To help resolve this and restore your earbuds to optimal performance, please check and follow this quick guide:
https://bose.life/4aN1BCT
Daisy - Customer Support
To help resolve this and restore your earbuds to optimal performance, please check and follow this quick guide:
https://bose.life/4aN1BCT
Daisy - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Worst Bluetooth connection of all time
on February 21, 2026
Posted by: Mads
Gender:Female
Length of ownership:1 month
I've had these for a few weeks and the connectivity is so bad. Charging case dead but buds have life? Won't connect. Taken out of ears for a bit and put back in? Won't connect unless put back in the case first. Trying to connect real quick before answering a call? Nope. Trying to connect while already on a call? Also no, have to hang up, connect and then call back. Sound quality is good enough and noise cancelling is good enough but the function of day to day use is very poor.
Response from bose.comBy Customer Support, February 21, 2026
Hi Mads, thank you for taking the time to share your experience. We’re really sorry to hear about the ongoing Bluetooth and connection issues you’ve been facing with your QuietComfort Earbuds. This is certainly not the ease of use we want for you, especially during day‑to‑day situations like answering calls or reconnecting after removing the earbuds.
The charging case appearing “dead” while the earbuds still have battery, and the earbuds not reconnecting without being placed back in the case, definitely shouldn’t be happening. We want to help get things working the way they should. Please check and follow this quick guide to return your earbuds to its optimal performance:
https://bose.life/4kTUQDY
Your feedback is truly appreciated, and we’d like the chance to make this right.
Daisy - Customer Support
The charging case appearing “dead” while the earbuds still have battery, and the earbuds not reconnecting without being placed back in the case, definitely shouldn’t be happening. We want to help get things working the way they should. Please check and follow this quick guide to return your earbuds to its optimal performance:
https://bose.life/4kTUQDY
Your feedback is truly appreciated, and we’d like the chance to make this right.
Daisy - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Nice look
on February 18, 2026
Posted by: Buddy
Gender:Female
Length of ownership:1 week
Not sure how to work these. Keep going back to my apple earbuds
Response from bose.comBy Customer Support, February 18, 2026
We sincerely apologize for the inconvenience this has caused you. To assist you further with your earbuds, please contact us directly, so you can discuss the issue with one of our representatives. Here is our support line:
https://bose.life/4aA7jYw
Gem - Customer Support
https://bose.life/4aA7jYw
Gem - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great product
on February 17, 2026
Posted by: Rain Man
Gender:Male
Length of ownership:1 week
A valentines gift for my wife, These replace a 8 year old set of Bose ear buds .
Written by a customer while visiting bose.com
Customer Rating
4
Love features
on February 15, 2026
Posted by: Laduke7
Love most everything about these. I have the smallest fit adjusters on, but they still hurt my ears a little bit, but they don’t fall out very easy!
Written by a customer while visiting bose.com
Customer Rating
5
on February 10, 2026
Posted by: JoAnn
Gender:Female
Length of ownership:1 month
Excellent sound with no outside noise. Nice fit in my ears, doesn't fall out when I move.
Written by a customer while visiting bose.com
Customer Rating
5
Yea boyyyyyy
on February 5, 2026
Posted by: SEANJENN2010
Gender:Male
Length of ownership:1 month
Bought it 2 weeks or so ago. Love them, best ever ive used.
Written by a customer while visiting bose.com
Customer Rating
1
Wont buy again. Ripped off as far as im concerned
on January 29, 2026
Posted by: Bob99
Gender:Male
Length of ownership:1 month
Honestly, case is garbage. The ring around the bud always falls off, even when I take them both off, movie keeps playing after I pause it. Already bought another brand. Super disappointed 😞
Response from bose.comBy Customer Support, January 30, 2026
Hi there, thank you for sharing your experience with your Bose QuietComfort Earbuds. We’re sorry to hear about the issues you’ve had with the fit and playback, and we completely understand how disappointing that must be. We truly appreciate you taking the time to let us know, as feedback like yours helps us continue improving our products.
Please connect with our customer support, so we can assist you: https://bose.life/48EXztC
Klariss – Bose Customer Support
Please connect with our customer support, so we can assist you: https://bose.life/48EXztC
Klariss – Bose Customer Support
Written by a customer while visiting bose.com