Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Chilled Lilac
Average customer rating
4.4
(955 Reviews)
Rating breakdown 955 reviews
5 Stars
651
4 Stars
130
3 Stars
76
2 Stars
54
1 Star
44
Customer Reviews for Bose - Refurbished Excellent - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Chilled Lilac
Customer Rating
5
Great All Around EarBuds
on September 10, 2026
Posted by: RicksReview
Fantastic earbuds, 2 thumbs up on all features, noise cancellation is off the chart, use them while cutting grass, no noise whatsoever, the only dig I can come up with, is side sleepers, it takes a bit of getting used to, I dropped down to the small ear piece and that helped, but they still protrude enough into the pillow to be uncomfortable.
Written by a customer while visiting bose.com
Customer Rating
3
Comfort isn’t great
on September 9, 2026
Posted by: Tristan
Comfort level is weird. They fall out too easily and move around. The sound quality is amazing. I want to return them to be honest.
Response from bose.comBy Customer Support, September 10, 2026
Hi Tristan! Thank you for sharing your feedback. We're glad to hear you're enjoying the amazing sound quality of your QuietComfort Earbuds, though we're sorry to hear the fit has been uncomfortable and that the earbuds feel loose.
We recommend trying the different eartip sizes and stability bands included with your earbuds. A proper combination can significantly improve comfort and help keep the earbuds securely in place during use.
Christian - Customer Support
We recommend trying the different eartip sizes and stability bands included with your earbuds. A proper combination can significantly improve comfort and help keep the earbuds securely in place during use.
Christian - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Pass on Buds
on August 28, 2026
Posted by: Raver
Gender:Female
Length of ownership:1 month
Not so happy with this purchase. When I first opened it up, my first thought was, I love this color!. Then when I grabbed it out, it was light and flimsy, cheaply made. I have 5 different Bose earphone products. This by far is the worst. The noise cancelling isn’t as good as my Apple earbuds. The quality of the buds are crap, you would think because it’s light, that it’d be comfortable, but it isn't. I wore them for two hours and my ears hurt.
The color is pretty. But the product wasn’t what I expected out of Bose. Don’t buy these if you have other noise cancelling earbuds.
The color is pretty. But the product wasn’t what I expected out of Bose. Don’t buy these if you have other noise cancelling earbuds.
Response from bose.comBy Customer Support, October 29, 2026
Hi, thank you for sharing your feedback with the Bose QuietComfort Earbuds. We're glad to hear you enjoyed the color, and we understand that the overall fit, feel, noise cancellation, and listening experience did not match the expectations you've developed from your previous Bose products. We know how important comfort and effective noise cancellation are for everyday listening.
The QuietComfort Earbuds are engineered to provide rich Bose audio, effective noise cancellation, and a customizable fit for all-day listening. For added comfort and the best possible experience, we recommend trying the different ear tip and stability band sizes included with the earbuds to find the combination that fits you best and feels most secure.
We hope that adjusting the ear tip and stability band sizes will help you achieve a better fit. If you need further assistance with your earbuds, please don’t hesitate to reach out to our support team directly through this link: https://bose.life/4tRYthd and we’ll be happy to help.
Rein - Customer Support
The QuietComfort Earbuds are engineered to provide rich Bose audio, effective noise cancellation, and a customizable fit for all-day listening. For added comfort and the best possible experience, we recommend trying the different ear tip and stability band sizes included with the earbuds to find the combination that fits you best and feels most secure.
We hope that adjusting the ear tip and stability band sizes will help you achieve a better fit. If you need further assistance with your earbuds, please don’t hesitate to reach out to our support team directly through this link: https://bose.life/4tRYthd and we’ll be happy to help.
Rein - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great sound
on August 27, 2026
Posted by: Lee38
The sound is fantadtic. So much better thsn my Verizon ear buds.
Written by a customer while visiting bose.com
Customer Rating
1
Terrible
on August 26, 2026
Posted by: FirewoodRunner
Gender:Male
Length of ownership:1 month
Wore these brand new earbuds for a run. I made it 3miles before the left earbud stopped working and now either squeals a loud tone or just a thump but no sound before turning all the way off. I’ve now had these not work during runs, the QC version 2 stop working, and the ultra free open ear earbuds stop working from fitness. Bose is not durable enough to last their year warranty and they only replace items once with à refurbished pair that last typically about 100days. Very very disappointed Bose has turned to crap.
Response from bose.comBy Customer Support, August 26, 2026
Hey there, thank you for sharing your feedback on the Bose QuietComfort Earbuds. We're glad you chose Bose and gave the product a try. QuietComfort Earbuds are designed to deliver iconic audio, world-class noise cancellation, and long-lasting performance in a compact and durable design. We're sorry to hear that this was not your experience, especially after encountering issues during your runs. We also appreciate you taking the time to share your experience with the other Bose earbuds you've owned. Your feedback is important to us and helps us continue improving our products and customer experience.
We'd love the opportunity to assist you further and make sure you receive the most accurate support. Please reach out, so we can assist with any difficulties you may be experiencing, we’ll guide you through advanced troubleshooting and ensure you enjoy the best possible experience with your earbuds. Contact us via https://bose.life/48FSWlb
Klariss - Customer Support
We'd love the opportunity to assist you further and make sure you receive the most accurate support. Please reach out, so we can assist with any difficulties you may be experiencing, we’ll guide you through advanced troubleshooting and ensure you enjoy the best possible experience with your earbuds. Contact us via https://bose.life/48FSWlb
Klariss - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Awesome sound
on August 24, 2026
Posted by: Suzy
They fit comfortably in one's ear. The sound is sharp and noise cancellation is awesome. They are very
sensitive to light touch so you have to make sure you don't try to adjust them or light ly touch them while you are on a call. All in all they are wonderful and worth the investment.
sensitive to light touch so you have to make sure you don't try to adjust them or light ly touch them while you are on a call. All in all they are wonderful and worth the investment.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent noise cancellation function
on August 22, 2026
Posted by: Suzefresh
Gender:Female
Length of ownership:1 month
Replacements for my 6-year old QC buds. These new ones are smaller, and I feel like the noise cancellation is superior to the older model. So far, so good
Written by a customer while visiting bose.com
Customer Rating
5
Great purchase
on August 15, 2026
Posted by: Lou nice
Gender:Male
Length of ownership:1 month
I purchased these a short while ago and am very pleased with my purchase.
Written by a customer while visiting bose.com