Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Chilled Lilac
Average customer rating
4.4
(955 Reviews)
Rating breakdown 955 reviews
5 Stars
651
4 Stars
130
3 Stars
76
2 Stars
54
1 Star
44
Customer Reviews for Bose - Refurbished Excellent - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Chilled Lilac
Customer Rating
4
Non-intuitive tutorials and app
on September 30, 2026
Posted by: MomWoodz
I am excited to have noise-canceling earbuds, and happy that there are multiple fit options. The sound quality is excellent. My biggest complaint is with "manuals." I think the user tutorials on the Bose website are geared to people who have used earbuds before, and to be honest, they assume too much knowledge on the part of a new user! The phone app is NOT intuitive, especially when trying to set up two devices. I had to rely on non-Bose YouTube tutorials to figure out the process and still am not sure I have it set up correctly. I have a 7-YO Quiet Comfort headset that is much easier to use and connects to both my iPhone and iPad at the same time - so easy! I was going to take the new earbuds with me on a European trip next month, but the confusing app and general process has convinced me to stick with the headset.
Written by a customer while visiting bose.com
Customer Rating
2
Not great
on September 26, 2026
Posted by: Mathias
Gender:Male
Length of ownership:1 month
Seems to disconnect randomly, if you take it out only one connects so you need the case again to connect. Weird noises sometimes too. I do not recommend.
Response from bose.comBy Customer Support, September 26, 2026
Hey Mathias, thanks for sharing your feedback about your Bose QuietComfort Earbuds. We're sorry to hear you're experiencing random disconnections and unexpected noises, as that's certainly not the experience we want for you. These issues can sometimes be resolved with a product reset. You can find the steps here: https://bose.life/4hPisJG for the unwanted sounds you're hearing, please also check this troubleshooting guide:https://bose.life/4rAih8r
If you encounter any issues again, our support team is here to help. You can reach out to them using this support link: https://bose.life/3TS4ei8 and we’ll guide you through advanced troubleshooting to ensure you get the best possible experience from your Bose QuietComfort Earbuds.
Klariss - Customer Support
If you encounter any issues again, our support team is here to help. You can reach out to them using this support link: https://bose.life/3TS4ei8 and we’ll guide you through advanced troubleshooting to ensure you get the best possible experience from your Bose QuietComfort Earbuds.
Klariss - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Awesome Buds
on September 23, 2026
Posted by: Bill 76
Gender:Male
Length of ownership:1 month
Very happy with these earbuds they fit well and the noise cancelling works awesome .
I would rate them as good if not better than the ultra earbuds
Great price.
I would rate them as good if not better than the ultra earbuds
Great price.
Written by a customer while visiting bose.com
Customer Rating
4
New
on September 22, 2026
Posted by: Thor2015
The sound is great and they are comfortable. I haven't had them long enough yet, but the mic isn't that great for the person at the other end to hear clearly (this is my only concern so far). They definatly cancel most all of the outside noise, so far I have no problems with the battery life. I not abusive with stuff like this so I don't know about the durability yet.
Written by a customer while visiting bose.com
Customer Rating
2
on September 20, 2026
Posted by: You know
Gender:Male
Length of ownership:1 week
The connection between my phone and the quietconfort breaks away for a namo second every 15 to 20 songs.
That never happened with my old bose earphones
That never happened with my old bose earphones
Response from bose.comBy Customer Support, October 29, 2026
We're sorry to hear you're experiencing intermittent connection dropouts with your QuietComfort Earbuds. We understand how frustrating that can be, especially since your previous Bose products didn't exhibit this behavior. To help resolve the issue, please follow the troubleshooting steps in this guide: https://bose.life/4sF6Ug3. If the issue persists after completing the steps, please let us know via this link: http://bose.life/globalsupport and we'll be happy to assist further.
Christian - Customer Support
Christian - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Beautiful Sound
on September 12, 2026
Posted by: imikeh61
Gender:Male
Length of ownership:3 months
The sound of these is phenomenal. The battery life is great. I haven't quite gotten the fit right and am still experimenting to see which tip and which wing works best in which ear. The only 2 things I have issues with are the touch sensitivity, I appreciate all of the functions available but anything that even grazes one of the buds stops the playback, and the voice control. When it works it is fabulous but unfortunately unless you are in very quiet surroundings, the microphone is overwhelmed and simply doesn't work. I would highly recommend these, they just need some getting used to,
Written by a customer while visiting bose.com
Customer Rating
5
Best earbuds on the market
on September 10, 2026
Posted by: Moeman
I had it originally purchased shockz open fit + 2 then ordered JBL 4 endurance earbuds returned both of them to go back to Bose earbuds by far the best quality best sounding best fitting earbuds on the market waste of time trying the other two products in my opinion Bose is the best sounding speakers/ earbuds thank you for making a great product.
Written by a customer while visiting bose.com
Customer Rating
5
Pleasant Surprise
on September 10, 2026
Posted by: Reman
Gender:Male
Length of ownership:1 month
Having been a long time Bose customer, I have always used over the ear headphones. But I decided to try the in ear noise canceling ones and I was immensely satisfied. They work wonderful whilst allowing me more freedom during long flights and work. Their noise cancellation work amazingly.
Written by a customer while visiting bose.com